1 of 1 Permanent Technical Customer Support Jobs in Manchester

Customer Service/Technical Support permanent Advisor Location: Office-based (hybrid available after training) Hours: 4 on, 4 off shift pattern (40 hours per week) Salary: £26,000 - £30,000 per annum This is a permanent varied and fast-paced role covering all aspects of customer contact, including technical support, sales, billing, and general … enquiries. Key Responsibilities: Answer inbound customer calls and messages across all areas (technical, sales, billing, general enquiries) Provide Level 1 technical support (internet, Wi-Fi, router setup, basic troubleshooting) Log, manage, and resolve support tickets accurately Support new and existing customers with product information, account updates, and service changes Follow internal processes and escalate … where needed Deliver great customer experiences with patience and clear communication Requirements/Qualifications: Excellent computer and software skills - fast, confident, and accurate Strong English and Maths - capable of writing clearly and working through figures and logic-based problems Confident communicator with a calm, friendly manner - especially over the phone Basic knowledge of internet services, Wi-Fi, and home More ❯