2 of 2 Permanent Service Delivery Jobs in Mansfield

Service Desk Associate (IT Customer Service - 1st Line Support) Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to … day IT issues and service requests. As the first point of contact, this role is key in delivering a positive support experience and ensuring problems are accurately logged, triaged, and resolved or escalated appropriately. The role includes working with end users and customer-based IT teams and assisting with various systems and technologies. Key Duties and Responsibilities: Respond to … such as account setup, permissions, and device preparation. Maintain accurate ticket records and update internal documentation where needed. Identify patterns in recurring issues and escalate to senior engineers or service leads for further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Strong communication and interpersonal skills—clear, friendly More ❯

IT Service Desk Associate Mansfield, hybrid – 1 day per week in the office for meetings etc £25,000 - £27,000 plus on-call allowance 37.5 hours - Monday – Friday, plus 1 in 3 “on-call” weekends Overview: The Service Desk Associate provides first-line technical support to external customers, helping resolve day-to-day IT issues and service … such as account setup, permissions, and device preparation. Maintain accurate ticket records and update internal documentation where needed. Identify patterns in recurring issues and escalate to senior engineers or service leads for further investigation. Contribute to a culture of excellent customer service and teamwork within the service desk. Person Spec: Strong communication and interpersonal skills—clear, friendly … and professional with both technical and non-technical users. Customer-focused with a positive, can-do attitude. Eager to learn and take feedback to improve technical and service delivery skills. Organised and dependable—able to manage tasks and follow through on commitments. A collaborative team player who supports colleagues and contributes to shared goals Knowledge and Experience: Previous More ❯