IT Support Manager
- Hiring Organisation
- PLANET RECRUITMENT SERVICES LTD
- Location
- Mansfield, Nottinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £40,000 - £45,000 per annum
services that align with the group's needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. Responsibilities … provide constructive feedback. Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues. Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction. Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams. Develop ...