2 of 2 Permanent Social Skills Jobs in Mansfield

escalating issues internally where required, adhering to defined processes and policies. Manage and maintain tickets across various workflows, taking ownership of issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs Engage with 3rd parties where applicable to arrange … Previous experience within a technical support role preferred but not essential A keen interest in developing skills within IT/Technical industry Good communication skills, both written and verbal Ability to work on their own, as part of a team, and under pressure Good time management and ability ...

services and cloud-based architectures Understanding of event-driven systems, messaging, and caching technologies Experience working in agile environments (Azure DevOps, Jira, etc.) Strong communication skills and the ability to translate requirements into technical solutions A proactive problem-solver who enjoys working on complex systems Desirable (but not essential ...