Technical Support Engineer - Field
Mansfield, England, United Kingdom
周物癥
in-breedIT support for our clients. Responsibilities Ability to handle diverse computing environments in a wide cross section of business clients Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause Sets client expectations appropriately … level of urgency while resolving client incidents Resolution of incidents/requests related to, but not limited to the following: Mail Application/Office 365 issues Client/Server Connectivity issues (per SOP) Time Sensitive and VIP Workstation incidents File Restores Remote Access incidents (Citrix and Terminal Services) Password Resets Networked Printer Issues Requirements Bachelor’s Degree, Technical … as alone Excellent written and oral communication skills Willingness to travel if needed to clients in the Greater Boston area Other Preferred Technical Knowledge In depth knowledge of Windows OS (7, 8.1, 10, etc.) Experience with Windows Server Experience with monitoring and remote management tools Experience with Apple OS Experience with VMWare Preferred Certification More ❯
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