Customer Platform Support and Implementation
- Hiring Organisation
- MW recruitment
- Location
- Market Harborough, Leicestershire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum
through platform configuration, requirements, documentation, and key processes. Provide day-to-day customer support via email, chat, and other communication channels. Investigate and resolve payment, account, and platform-related queries, escalating more complex issues where appropriate. Monitor onboarding and account activity to identify potential issues and ensure customers … account information across internal systems. Help identify recurring customer issues and contribute to improvements in processes, documentation, and the overall customer experience. Support payment and platform-related operational tasks, including troubleshooting and reconciliation queries where required. Keep customers informed throughout the onboarding and support journey, ensuring clear and timely ...