2 of 2 Permanent Support Engineer Jobs in Market Harborough

Are you a Customer Support Engineer? Do you have prior experience troubleshooting PLC systems? Are you confident liaising with customers and supporting them with technical issues? If so, I am actively hiring for a Customer Support Engineer to join an automation business on a permanent basis. Customer Support Engineer Permanent Position Days and Nights … shift pattern (Panama Shift – 42 hour week) Market Harborough Customer Support Engineer Job Description Maintaining positive customer relationships ensuring they are supported during breakdowns and providing professional telephone support for both internal, external and PLC related topics Managing the hotline ticket systems for IT, facilities and controls Ensuring accurate documentation is added to the system from calls … had with customers Attending sites during support office ours to support project works and training Troubleshooting PLC problems with end customers Customer Support Engineer Essential Experience/Skills/Qualifications Must be able to troubleshoot PLC systems (Siemens TIA/Step 7 is advantageous) Flexibility to travel when required Strong customer service/support experience More ❯

What will you be doing? Joining us as an IT Operations Support Engineer , you'll be working closely with colleagues and other internal teams, covering incident and request processes. You'll oversee the full deployment of releases and patches into the live environment, ensuring it is up to date. You'll help protect the BAU environment by ensuring … into the incident lead role during major outages or disruptions, forming part of the resolution team as needed. The role covers core hours as well as out-of-hours support on a rota basis for Priority 1 incidents from 7am to 10pm, seven days a week. How will I know if I am right for this role? Ideally, you … savings on days out, and holiday discounts Option to buy additional holiday Recognition programs for achievements Enhanced family-friendly policies Profit-sharing through Colleague Dividend Paid volunteering days Charity support through Give as You Earn Healthcare Cashplan for medical expenses Company pension scheme Life assurance after qualifying period Access to training and development programs Wellbeing resources and campaigns Financial More ❯