Newton-Le-Willows, Merseyside, North West, United Kingdom Hybrid / WFH Options
Linaker Limited
plays an essential role in ensuring the smooth and efficient functioning of Linaker. You will be responsible for driving business-as-usual support for our critical IT applications (CRM, CAFM and MS365), as well as supporting reactive requests and identifying operational efficiencies to support the overall business strategy. WHAT YOU WILL BE RESPONSIBLE FOR Daily Operations & Support First Point of … System Issue Management: Act as the first point of contact when critical applications are degraded, escalate issues, and track resolution progress. Engineer Support: Support engineers with issues on the CAFM mobile system, troubleshoot problems, and escalate if necessary. Query Management: Respond to system-related queries. Report Requests: Scope and submit requests for report creation or amendments to CAFM/CRM … data interrogation skills. Excellent problem-solving abilities and attention to detail. Highly experienced in MS365 and Entra ID environment. Comfortable working with SaaS based products. Proficiency in CRM/CAFM systems (or equivalent) and a deep understanding of their functionalities. Strong communication skills and the ability to handle reactive requests effectively. Ability to work collaboratively with various stakeholders (internal and More ❯
Liverpool, Merseyside, England, United Kingdom Hybrid / WFH Options
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Workplace Data & Systems Analyst Liverpool or London | Permanent | £30,000 | Hybrid – 3 days onsite Do you have experience working with CAFM or ServiceNow systems? Are you confident with reporting tools like Power BI and Excel? Looking for a role that offers hybrid flexibility and the chance to support a global, highly regarded firm? We’re recruiting on behalf of an … data and digital tools to streamline processes and improve workplace efficiency. What you'll be doing: Supporting the development and day-to-day use of ServiceNow WSD or similar CAFM systems Creating clear, impactful reports and dashboards to support strategic decisions Maintaining accurate facilities and asset data Collaborating with facilities and property teams across the business Assisting with or leading … on workplace system improvement projects What we’re looking for: Experience with CAFM systems such as ServiceNow, Maximo, Concept, or Condeco Solid reporting and analysis skills using Power BI and advanced Excel A background in facilities, workplace operations, or property teams Someone who’s organised, data-driven, and confident liaising with stakeholders The offer: Salary circa £30,000 Hybrid working More ❯
Performance related bonus Enrolment in company pension scheme Life Assurance Scheme Key duties & Responsibilities Experience operating in the PFI/PPP FM or similar complex facilities services operation where CAFM data management is key to delivering excellence Performance Management of all CAFM and Compliance related activities, including, Statutory Compliance, Operational and Contractual Compliance, SLA Management, KPI Adherence, Management of rechargeable … works, PPM and Reactive Tasks Audit of CAFM system to ensure accuracy of record keeping, rectification times, call categorisation and task allocation. Weekly auditing of all Rechargeable Tasks, Trackers & Folders inclusive of damages, lifecycle and general recharges Recruitment, training, and line management of Contract Coordinators Ensure that there is an alignment of processes & resources Create a transparent audit trail for … outstanding work and work completed Ensure that all key service specification, contractual obligations and deliverables are recorded on the CAFM system (Concept Evolution) Ensure SLA adherence, KPIs, H&S and Compliance Responsibilities Check that RAMS have been signed off by a technical manager Review of PayMech Reports and challenge team on findings Assist the FM team with day-to-day More ❯