3 of 3 Permanent Case Management Jobs in Merseyside

world class legal services. As the Application Support Lead, you will lead a team of engineers responsible for the end-to-end management and resolution of application and database incidents and problems, ensuring timely and high-quality outcomes .You will oversee the team’s workload queue, ensuring alignment with … teams and third-party vendors across the application supply, delivery, and support cha in.Manage escalated Service Desk tickets, incidents, and service requests alongside line management responsibiliti es.Resolve escalated customer, supplier, and vendor issues in a timely and effective mann er.Develop and apply a strong understanding of customer and business ...

full remote! Required Skills: Proven leadership of software engineering in a regulated or professional services environment (ideally legal) Track record delivering complex, integrated systems (case management + finance + M365 + telephony/CRM + data/BI) Deep knowledge of modern engineering practices: Agile, CI/… automated testing, IaC, microservices/monolith-modularisation Strong cloud experience (Azure preferred: App Service, Functions, Service Bus, API Management, Key Vault, ADF/Databricks, SQL) Proficiency with one or more stacks: .NET/C#, TypeScript/Node.js, React/Next.js, SQL/NoSQL Excellent stakeholder managementable to translate legal ...

classroom, one-to-one, workshops and e-learning. Identify training needs and develop engaging learning materials, guides and presentations. Create and maintain a Learning Management System (LMS) and training records. Support the rollout of new technologies and software upgrades through effective training and knowledge transfer. Work closely with … busy IT support or Service Desk environment. Strong knowledge of Microsoft 365, including Teams, Word, Excel and PowerPoint. Excellent communication, presentation and stakeholder management skills. Experience creating training documentation, e-learning content and user guides. Organised, proactive and able to manage multiple priorities. Willing to travel between office locations ...