5 of 5 Permanent Customer Experience Jobs in Merseyside

Overview As a Customer Success Manager at Bellrock Technologies, you will be a trusted partner to our customers-ensuring they realise maximum value from our SaaS platforms. You'll manage a portfolio of accounts, build strong relationships, and help customers adopt and optimise their use of Concerto, Mobiess, Wiggledesk, and future offerings. You'll work closely with cross-functional … teams including Product, Enablement, Support, and Sales to deliver a seamless customer experience. You'll also play a key role in driving engagement with our new Customer Community platform and contributing to the continuous improvement of our customer success practices. Responsibilities Customer Relationship Management Own and nurture relationships with a portfolio of customers, acting as their … primary point of contact. Understand customer goals and align product usage to deliver measurable outcomes. Conduct regular MBRs and QBRs to review performance, surface opportunities, and maintain strategic alignment. Become a subject matter expert in Bellrock Technologies' product suite. Guide customers through best practices, use cases, and product capabilities. Identify customer training needs and collaborate with the Product More ❯

for the HR Team - managing a small team of advisors and administrators to ensure effective (HCM) user administration, maximising systems capability and automation to enable effective service delivery and customer experience, ensuring the accuracy and integrity of data across the business. Essential experience/requirements of the role: Experience of successfully leading, managing and motivating systems … including managing team performance. Comprehensive working knowledge of HCM databases and systems, particularly Payroll, Recruitment, Core HR and Learning and Development systems with advanced MS Office skills e.g. excel. Experience of successfully providing systems support and administration within a large complex organisation. Desirable requirements: HCM System and Report development (SQL) qualification or equivalent Project/Change Management qualification CIPD … regular service reviews understanding key business system challenges, promoting system enhancements to ensure automation and full use of the Core HCM is being adopted to improve business performance and customer experience. Work with the Group Business Information and Insight team to define data requirements, frameworks and reporting tools creating and maintaining one version of the truth. Lead or contribute More ❯

re on a mission to be the one-stop destination for everything a golfer needs – both in-store and online. To help us deliver a true omni-channel shopping experience, we're looking for a talented and forward-thinking eCommerce Tech Lead to join our team at our Retail Support Centre in Warrington . This is a unique opportunity … Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for innovation, technology, and creating an exceptional customer experience Respect – for collaboration, teamwork, and diverse perspectives Integrity – in how we deliver secure, reliable, and transparent solutions Drive – to achieve technical excellence and continuous improvement Expertise – in … develop, and innovate. How You'll Make an Impact Define and own the ecommerce technical roadmap, ensuring platforms are scalable, secure, and built to support a true omni-channel customer experience. Lead the end-to-end technical delivery of new features, integrations, and enhancements across web and mobile. Partner with Product, Digital Trading, UX, and Marketing teams to align More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with … Amazon, eBay, The Range, Wickes and others. Improve workflows, automation, and overall efficiency. Utilise data analytics to drive performance improvements. The individual Were looking for people who have: Experience in ecommerce operations, supply chain, or logistics management with a strong focus with ecommerce. Strong knowledge in ecommerce platforms such as Shopify Knowledge of marketplace integrations and automation tools like More ❯

a Technical Support Engineer who will play a key role in supporting customers across the UK. This is a home-based position, perfect for someone with hands-on solar experience and a strong customer focus. What You'll Be Doing Provide technical advice and troubleshooting support to customers, installers, and service partners. Respond to queries via phone, email … customers during installation, commissioning, and operation of solar PV projects. Work with monitoring platforms to diagnose and resolve system faults. Collaborate with sales and aftersales teams to ensure exceptional customer experience. Maintain accurate service records and escalate complex issues when required. Ensure compliance with UK regulations and product certification standards. Occasionally travel within Europe to support events or customer needs. About You Degree or equivalent qualification in Electrical, Power, or Electronic Engineering (or similar). Minimum 2 years' experience in the solar or renewable energy sector . Knowledge of inverters and solar PV systems is highly desirable. Strong problem-solving ability and a commercial mindset. Excellent communication and interpersonal skills. Self-motivated, organised, and comfortable working independently. More ❯