1 to 6 of 6 Permanent Customer Experience Jobs in Merseyside

of Digital and team Support management of regular face to face retailer forums and conduct regular insight surveys to help understand and refine the customer experience to deliver improved NPS. Provide regular and consistent reporting of marketing activity and results in order to measure effectiveness and ensure that … across all marketing budgets. Manage the marketing team to deliver detail, planning and reconciliation across their budget areas. Candidate profile Essential: 5+ years of experience in marketing. Positive, self-starter attitude and desire to learn. Experience in developing and executing marketing campaigns across a variety of channels, including … of a team. Ability to deal with ambiguity. Ability to manage multiple projects simultaneously. Ability to work under pressure and meet deadlines. Desirable: Previous experience within the convenience retail/SME sectors. Previous experience of working with Umbraco, Salesforce Account Engage and MailChimp Degree, recognised marketing qualification or more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

is looking to take the next step up in their marketing career. Key responsibilities: Work alongside the Email Manager to plan, build & manage effective customer life-cycle campaigns that build rapport and engage customers Brief and execute emails with internal design and use the email platform to send out … to customers Design and manage online content that helps SEO seasonal targets and improve the customer experience online Maintain Facebook and Instagram platforms Support with customer selections and data processing Report on performance and make suggestions for future improvements to increase engagement and commercial targets What you … will need: Proven experience in a CRM Marketing role Able to coordinate and manage several projects at the same time and to a high standard Experience of using email platforms, Google Analytics and Excell Copywriting skills to craft engaging content across several channels Good attention to detail and more »

who will be an in-house data expert, comfortable working with data, business, and system processes to enable business opportunities and enhance colleague and customer experience within the Speedy Solutions division, whilst defining what first-class data quality and system management looks like and working to embed best … contribution to delivering business value Knowledge of data quality software such as Experian Pandora or Aperture Knowledge of data management best practice Person Specification Experience in data, business, and systems processes Ability to think out of the box, investigate and resolve problems efficiently. Excellent communications and interpersonal skills Display more »

These journeys are the core of our business,and they cut across both web and mobile. In addition to improving and transforming our existing customer experiences, the Lead Product Designer will also work on new products and features that will help us delight, retain, and add value well beyond … expect from an insurance company. You’ll have a passion for improving conversion and retention and you’ll be the owner of all user experience design for the digital team. You’ll own things such as redesigning landings, purchase flows and launching new insurance products, both in app and … on web. As part of the Digital team, you will work closely with Product Managers, Business Analysts and Engineers to explore customer problems and solve design challenges with simple and impactful solutions. Success is measured by how impactful your designs are to conversion and our customers’ trust and desire more »

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client on a part-time basis to cover a maternity leave. This role is offered on a fixed-term contract for 6 months, with the possibility of extension thereafter. The successful candidate will be responsible for … providing outstanding customer support during our evening shifts on Mondays, Tuesdays, and Fridays from 19:00 to 23:00. You will respond to customer inquiries via phone, email, and chat, resolve issues and complaints with efficiency and empathy, and provide product information and support. Additionally, you will maintain … accurate records of customer interactions and transactions while collaborating with team members to ensure a seamless customer experience. If you have a passion for helping others and thrive in a fast-paced environment, we would love to hear from you. What We Offer: Hourly Rate: £11.44, paid weekly. more »