21 of 21 Permanent Customer Service Jobs in Merseyside

real differenceto our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance … with our established operational routines and procedures. This is casual role for the weekends and hours may vary. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers. Key areas of responsibility include: Provide excellent customer service to all customers, both in person and over the telephone Apply sound … customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrolments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of the centre in accordance with More ❯

proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets. Join us at TIG, where innovation knows no bounds, and together, we'll shape the future … safer, more efficient world. About the Role As a Systems Support Engineer, you will be part of a dynamic and expanding team dedicated to delivering exceptional technical support and customer service. You will be the first point of contact for all system-related inquiries, ensuring that every customer interaction is handled efficiently and professionally. Your role will involve … triaging issues, fulfilling service requests, and managing user accounts, all while maintaining a high level of customer satisfaction and ensuring a seamless support experience. Key Objectives Serve as the initial point of contact for users, providing support and triage for new and ongoing incidents via phone, email, and remote access tools, while upholding excellent customer service More ❯

and training to the team of office based clerical administrators as first point of escalation for their queries. • To coordinate the workload of the clerical administrators, ensuring adherence to service level agreements and deadlines. • To provide efficient and effective administrative support for Open Awards Provider Recognition, Quality Assurance & Registration and Awards processes. • To provide admin support on Open Awards … RESPONSIBILITIES : 1. To provide guidance, support and training to the team of office based clerical administrators as first point of escalation for their queries. 2. To ensure adherence to service level agreements for administrations work and ensure quality of work is maintained. 3. To provide high quality customer service to Providers and other stakeholders. 4. To provide … Providers, courses, qualifications and learners on the Open Awards database. 6. Generate reports from the Open Awards database and other reporting tools to support accuracy of data and; monitoring service standards to ensure excellent customer service is maintained and service standards are met. 7. Work collaboratively with Open Awards staff to provide a robust support network More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

Maintain a strong pipeline of new business opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across … divisions to identify opportunities to cross-sell additional business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations … technical descriptions, and service specifications to customers. Promote a safety-first culture and actively contribute to the company's health, safety, and environmental initiatives. Represent the business at stakeholder events and ensure compliance with company policies, including security, data protection, and equal opportunities. Perform other duties as reasonably required to support business objectives. Professional qualifications We are looking for More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations … of contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both More ❯

technologies, and contributing to continuous improvement initiatives to support growth and innovation. This position plays an important role in ensuring applications perform effectively, helping The Very Group deliver excellent customer service and achieve its strategic objectives. About the Team We're creating a brand-new AdTech (Advertising Technologies) squad encompassing the digital tools, software and platforms TVG use … trusted 3rd partiesthat provide the TVG Marketing team with quality, rich data to feed campaign execution and measurement First Party Data Activation - leveraging our data asset to improve the customer experience and drive customer engagement Oversight of digital data management and tagging across diverse platforms Orchestration of servicesIntegration and orchestration of services across AWS , Google Cloud , Celebrus and … support marketing efforts. Demonstrate strong skills in front-end technologies, including JavaScript, CSS, and HTML Utilise programming languages (e.g., Python, R) and database management tools (e.g., SQL) Awareness of customer data SaaS applications such as Celebrus & Zeta Benefits Inclusive culture and environment, check out our Glassdoor reviews £250 flexible benefits allowance to suit your needs 27days holiday + bank More ❯

workflow and diary system in a timely manner to allow instant access to all staff. - Produce client valuations in readiness for annual reviews and in line with the Client Service Agreement, raising invoices for additional requests which are not part of the paid service - Process servicing tasks in line with the Client Service Agreement, raising invoices for … meet company goals and targets. - To provide support to your colleagues where workloads need to be spread across the team to reach team goals. Experience and Qualifications: - Administration and customer service experience is essential. - Telephone based experience would be beneficial. - Financial Services experience would be beneficial. - Financial Services experience is essential preferably obtained in a life and pensions More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £28k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

the Cheshire & Merseyside region, our base operations are located in Liverpool, but you will be required to travel anywhere from Liverpool to Manchester and Cheshire. Installation of Technology Typical service visit tasks are: Setting up equipment in patient's home/care home Delivery of equipment to hospital virtual ward teams Training the use of equipment and relevant peripherals … to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc) Tracking location and status of stock through relevant IT systems Basic service calls for routine issues. Maintenance of Software and Hardware supporting upgrades and ongoing development. Stock Management You will manage your own car stock. Product Development As a technology company the client is constantly developing new and … vehicle and a full, clean UK driving licence to complete installations and deliveries. Mileage will be claimed, with mileage expenses subject to our expense policy. General knowledge of IOS. Customer Service experience Company Benefits Pension Scheme Group Life Assurance Income Protection plan Personal cover for Private Healthcare Scheme is covered by the company. Employee discounts Salary sacrifices schemes. More ❯

the Cheshire & Merseyside region, our base operations are located in Liverpool, but you will be required to travel anywhere from Liverpool to Manchester and Cheshire. Installation of Technology Typical service visit tasks are: Setting up equipment in patient's home/care home Delivery of equipment to hospital virtual ward teams Training the use of equipment and relevant peripherals … to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc) Tracking location and status of stock through relevant IT systems Basic service calls for routine issues. Maintenance of Software and Hardware supporting upgrades and ongoing development. Stock Management You will manage your own car stock. Product Development As a technology company the client is constantly developing new and … vehicle and a full, clean UK driving licence to complete installations and deliveries. Mileage will be claimed, with mileage expenses subject to our expense policy. General knowledge of IOS. Customer Service experience Company Benefits Pension Scheme Group Life Assurance Income Protection plan Personal cover for Private Healthcare Scheme is covered by the company. Employee discounts Salary sacrifices schemes. More ❯

increased efficiency. Ensuring compliance with internal financial controls, policies, and procedures. Providing sound financial information and advice to internal and external stakeholders. Supporting a culture of automation and self-service across finance functions. What we're looking for: Accountancy qualification (e.g., part-qualified, AAT, or equivalent). A commitment to ongoing professional and personal development. Proven experience supporting process … and system improvements within finance. Solid understanding of financial processes and controls. Strong focus on customer service and delivering value for money. High IT literacy and openness to new, innovative ways of working. If you thrive in a collaborative environment and enjoy driving systems-based change, we'd love to hear from you More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

to become a driving instructor. Is becoming a Driving Instructor the right career choice for you? Are you reliable? Are you punctual? Are you patient? Do you have good customer service skills? Do you enjoy working with new people? If you answered yes to all the above, then this could be the new career choice for you. Anyone More ❯

servicing a large commercial fire or intruder alarm system. Regardless of the task, one constant remains: you will always represent the business and recognise the importance of delivering exceptional customer service. Variety: No two days are the same. You will tackle exciting challenges and contribute to safety. Impact: Beyond fixing systems, you will safeguard lives and property. Community: Join … systems, intruder alarms and CCTV (further training will be available) Excellent interpersonal and communication skills Ability to manage own workload with minimal supervision Diligence and commitment to providing excellent customer service Full UK driving license Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858 Please note: Candidates must … live within an L/PR8/PR9 postcode to be considered Why Choose Us? Local Impact: Our growing franchise network across the UK provides personalised service, ensuring safety and security in our communities. Expertise: Our engineers are BAFE registered, bringing top-tier skills to every project. Respected Reputation: Since our formation in 1991, we have steadily grown to More ❯

in with general queries or escalating them to the relevant team Sending out reports for servicing to customers Inputting data and uploading information onto a variety of portals Updating customer contact information to keep records updated Inputting data on to the in-house database training will be provided Providing all round administration support as and when required. Working hours … to learn new systems, good communication both written and oral, a hands on approach and can do attitude to support the team whilst also delivering a high level of customer service to clients. Excellent benefits including 25 days holidays + bank holidays, free parking, opportunity to work hybrid. For further information about this role, please call Leanne at More ❯

Exciting Opportunity: Service Technician - Liverpool - Office based, 5 days per week. We're recruiting on behalf of a reputable client for a skilled Support/Customer Services Technician to join their Liverpool-based team. If you're passionate about resolving technical challenges and providing outstanding customer support, this role might be your next move. What You'll … resolve incidents with precision and professionalism Collaborate across teams and suppliers to fulfil requests Conduct visits to data centre locations as needed What You'll Bring Strong background in customer-facing IT support Expertise in Windows OS, Office 365 admin, and Active Directory Skilled with remote support tools and technical troubleshooting Familiar with networking fundamentals, firewalls, and TCP/ More ❯

reporting to the Team Manager Working in a fast-paced environment with a lovely atmosphere and varied duties Taking calls from customers who are needing assistance with an installation, service or repair Scheduling a team of 12 Engineers on a daily basis Updating client records and a variety of portals with the progress of each job Raising invoices for … at fast pace and learn quickly. You will need to have strong communication and organisational skills with the ability to work to deadlines whilst providing the highest level of customer service. Excellent benefits including 25 days holidays + bank holidays, free parking, opportunity to work hybrid. For further information about this role, please call Leanne at Forrest Recruitment for More ❯