1 to 25 of 32 Permanent Customer Service Jobs in Merseyside

is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and … accordance with our established operational routines and procedures. This is casual role for the weekends and hours may vary. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers. Key areas of responsibility include: Provide excellent customer service to … information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrolments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the day-to-day operations, the individual demonstrates proficiency in ChatOps through Slack by creating channels, coordinating … resources, and engaging with customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and … resolve their issues. What we're looking for: Chat-Ops experience (Slack) - Creating channels/coordinating resources/engaging customers primarily through the Slack Customer service - working with customer service reps to high level engineers ServiceNow Confluence/JIRA IP knowledge - subnetting and general IP concepts More ❯

IT SERVICE DESK ENGINEER - SPANISH SPEAKING Location: Liverpool Work Setting: Onsite, Monday to Friday Seniority Level: Mid-level to Senior About the Opportunity Join a prestigious global organisation with over 130 years of industry leadership as a Spanish-speaking IT Service Desk Engineer. This Liverpool-based position offers … exceptional career advancement opportunities and fully funded professional training. My client provides a dynamic and rewarding environment where your technical expertise and customer service excellence will be highly valued. The ideal candidate will thrive in a fast-paced setting while delivering exceptional IT support. Key Requirements for the … IT Service Desk Engineer vacancy Technical Expertise Proven experience in a similar IT support role Fluent Spanish - business proficiency required Proficiency with Google Workspace ecosystem (Gmail, Chat, Docs) Windows desktop environments (Windows 10/11) Mobile device platforms (Android and iOS) Microsoft Office 2016/2019 Mitel VOIP phone More ❯

be expected to: Be the first point of contact for users seeking technical support. Your role is critical in ensuring efficient and effective IT service delivery by providing initial troubleshooting and resolving issues or escalating them appropriately. Skills and attributes include, Excellent customer service skills, an understanding … acts and omissions. To be successful in an IT Support Analyst role, the skills you will need : Previous experience in an IT support or customer service role. Strong communication skills with a customer-oriented attitude. Basic knowledge of IT systems, including Windows OS, Microsoft 365, MDM, and … device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the ability to manage and prioritise multiple tasks simultaneously. Willingness to learn More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

on the outskirts of Chester (just off the A55), looking to expand and strengthen our team with an enthusiastic, experienced, confident and friendly B2B Customer Account Manager to join us on a full or part time basis, were happy to discuss hours that suit both your needs and the … needs of the role. If this sounds like you, apply today! As a customer account manager, you will be responsible for managing a portfolio of existing customer accounts, handling queries and ensuring a seamless customer experience. Youll need an excellent telephone manner and be self-motivated with … great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company products, services and new product developments Day-to-day customer More ❯

Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customer More ❯

+ Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite … DBS and Financial Vetting will be required prior to offer of employement being sanctioned! Key Skills necessary: Previous experience in an Application Support, Service Desk or IT Support Team in the financial sector and working with Financial Database Software will be highly advantageous! The Client: Has an extremely proud … Requirements and Responsibilities of the Role: Efficient & effective BAU Operations with Line of Business Applications within agreed OLA's and SLA's. Professional & Eloquent Service Ethic for taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource More ❯

weekly calls, monthly insights, quarterly reviews and project launch meetings • Liaise internally with Client Success Administrators, Account Directors and Co-Founders • Work with the service delivery team to provide information from and to clients • Check accuracy of work and feedback any changes needed prior to it becoming client facing … improve each day, week and month • Assist with commercial conversations and actions • Escalate big upsell opportunities to your Account Directors and Co-Founders Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service Excellent communication and interpersonal skills Ability to multitask and prioritize More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

to organically grow future leaders. Key Responsibilities Engage with new and existing clients to build strong business relationships Provide quotes, process orders, and manage customer accounts efficiently Collaborate with senior sales professionals to learn best practices and gain hands-on experience Handle customer enquiries while maintaining a high … level of service and satisfaction Assist in identifying new sales opportunities and support overall business growth Maintain accurate records of customer interactions and sales activity Key Skills & Experience Previous sales experience is desirable but not essential Experience in an office-based environment, customer service, or administration More ❯

Site Officer. The successful candidate must have a valid SIA Licence as a minimum. You will be required to provide a high level of customer service to visitors to the site, complete patrols and remain vigilant at all times. You will need to be flexible and ready to … Contributing toteam effort by accomplishing related results asneeded Acting as afirst line support to customers and visitors to site,providing a professional and friendly service Understandingthe needs of our customer, respond accordingly … tocustomer queries and requests and take appropriateaction Maintainingprofessional conduct at all times Requirements Full5-year employment checkable history Validfrontline SIA licence DS or SG CustomerService experience and confidence to handle conflict in a correctmanner Flexibleto meet the job requirements Excellentcommunication skills both written and verbal Smartappearance and be well-groomed More ❯

Ruby We’re partnered with a well-established gaming and betting business going through a major tech transformation. With a strong reputation and loyal customer base, they’re investing heavily in modernising their platforms and building out new features across payments, subscriptions, and customer experience. This is a … holidays L&D budget Flexible hours and hybrid working Friendly, long-standing team culture with strong tech leadership Exciting roadmap including payment integrations, new customer service tools, and a large-scale platform rebuild If this sounds like something you'd like to hear more about, apply here or More ❯

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Liverpool area, and will attend … customer sites to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers. You'll be the bridge between tech issues and business success - making a tangible difference for customers! Location: Covering the Liverpool region (on-site visits + … at x1.5 & x2. You will receive excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension. What You'll Do: Visit customer sites to diagnose & resolve EPOS, network, and business system More ❯

who demonstrates clear empathy and understanding of the value that closely integrated applications will deliver and the tightly bound systems requirements: Key applications: ServiceNow - Customer Service Management Microsoft Dynamics 365. Salesforce. Microsoft Dynamics Great Plains. aBILLity. Duties and Responsibilities Group Technology Systems Roadmap - own the plan and systems … and consolidate a set of core business process applications. Application optimisation - reduce the number of core business apps and drive value via a simplified customer interaction and experience. Business process - Drive improvement and provide strategic level thinking, aligned with supporting applications and data. Data Strategy - ensure that the data More ❯

Ramp Agent for our client DHL, who works in partnership with Easyjet across multiple UK Airports and supports their logistics operations, alongside the core customer service side. Staffline is recruiting for Ramp Agents at Liverpool John Lennon Airport. The rate of pay is £12.21 to £16.23 per hour. … provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales. Please note that our job adverts are correct at the time of publication, but some details and job More ❯

sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity. The Role An exciting … such as PowerBI Experience or knowledge of the Microsoft SQL Server BI Stack Personal Attributes: Able to communicate clearly with non-technical users Strong customer service focus Enjoys working with other team members Excellent literacy and numeracy Organised, logical, diligent and thorough Keen to learn new technical skills More ❯

for a Junior Data Engineer to join their team, to support with their existing infrastructure and projects! What you’ll be doing: Helping analyse customer service data to generate actionable insights Supporting the migration from a traditional data warehouse to Microsoft Fabric Building and maintaining ETL processes (SSIS More ❯

or intruder alarm system. Regardless of the task, one constant remains: you will always represent the business and recognise the importance of delivering exceptional customer service. Variety: No two days are the same. You will tackle exciting challenges and contribute to safety. Impact: Beyond fixing systems, you will safeguard … further training will be available) Excellent interpersonal and communication skills Ability to manage own workload with minimal supervision Diligence and commitment to providing excellent customer service Full UK driving license Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with … BS7858 Why Choose Us? Local Impact: Our growing franchise network across the UK provides personalised service, ensuring safety and security in our communities. Expertise: Our engineers are BAFE registered, bringing top-tier skills to every project. Respected Reputation: Since our formation in 1991, we have steadily grown to become More ❯

disturbances/issues and security incidents - Dealing with first aid and incident reporting Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. More ❯

Part-Time Helpdesk administrator to join the team located in Bootle! Reporting to the Helpdesk Manager, the successful candidate is accountable to provide exceptional customer service and business support in order to contribute to the continued growth and success of the account. The Role: Plan and arrange call More ❯