14 of 14 Permanent Customer Service Jobs in Merseyside

established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth. As a recognised industry leader, The Vella Group currently operate 18 sites with ambition to grow ever further in the future. … the industry! As Site Admin you will be responsible for the day-to-day administrative tasks of various departments of the site. You will have to liaise with Parts, Customer Service and Estimating Departments to ensure admin is up-to-date and accurate. You will form a vital part of the team by ensuring that all departments are … systems. Return any unused parts in a timely manner. Maintain a safe and clean working environment. Assisting the Estimator with administrative tasks, including taking images of vehicles. Assisting with Customer Service by answering calls and booking jobs. Keeping customers updated on the status of vehicle repairs. Liaising with subcontractors. Ensure exceptional levels of customer service at More ❯

IT Service Desk Team Leader Salary: £41k per annum plus excellent benefits Hours: 35 hours per week. We are also Happy to Talk Flexible Working Contract Type: Permanent Location: Hybrid working a mixture of home and office working at our office in Speke, Liverpool. Closing Date: 26 October 2025 Recruitment Date: 14 November 2025 Our vision is Great homes. … will your role be? Youll be joining us at an exciting time! Were currently recruiting for several new roles within our ICT team, to bring focus and expertise across Service, Change and Technology. These roles represent our investment and commitment to building a modern, agile ICT function. Together, they will shape and deliver our digital roadmap and ensure our … structure is aligned with SLHs future ambitions. As the IT Service Desk Team Leader, you will manage our IT Service Desk function and team of IT Support Officers. You will be accountable for delivering an effective, customer-focussed and high performing Service Desk to the organisation. For further information, please review the job description within the More ❯

Fire and Security Service Engineer Liverpool (and surrounding areas) Employment Type: Full-time, permanent Sector: Fire & Security Systems Service & Maintenance An excellent opportunity has arisen for an experienced Fire and Security Service Engineer to join an established team covering Liverpool and the surrounding areas . This field-based position offers long-term stability, consistent work, and the … chance to service some of the region s leading commercial and industrial sites. As a Fire and Security Service Engineer , you will be responsible for the planned maintenance, reactive servicing, and fault-finding of Fire Alarm Systems, Intruder Alarms, CCTV Systems, and Access Control Systems . You will ensure that all systems are fully compliant, operational, and maintained … to the highest standards. Role Overview The successful Fire and Security Service Engineer will work across a range of client sites in Liverpool, providing high-quality maintenance and customer service. This role would suit someone confident working independently, with strong technical and diagnostic skills. Key Responsibilities Service, maintain, and repair Fire Alarm , CCTV , Intruder , and Access Control More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Operations Officer (COO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. You will … be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO, CTO, Head of Technology, or similar leadership role ideally within … a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills More ❯

A dynamic and customer-focused Claims and Compensation company committed to cutting-edge technology and optimised operational processes is seeking a visionary and hands-on Chief Technology Officer (CTO) to lead on technology strategy, infrastructure, and digital transformation with a close working relationship to the operational leadership team with a strong focus on HubSpot optimization and integration. As such … this is essential experience for candidates to have. You will be responsible for overseeing the development and implementation of technology strategies that drive operational efficiency, customer engagement, and competitive advantage. Youll lead cross-functional teams, manage third-party platforms (especially HubSpot), and play a key role in shaping the companys future through technology. Requirements: Proven experience as a COO … CTO, Head of Technology, or similar leadership role ideally within a call centre, contact centre, or customer service-driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we've grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … certification or enhanced assurancesuch as Cyber Essentials, Cyber Essentials Plus, or ISO 27001using the same framework as a foundation. Conduct a gap analysis of Curveball's current product and service portfolio to identify areas requiring enhancement to meet these standards. Collaborate with internal leadership and external partners to address any gaps and ensure the offering remains robust, scalable, and … competitive. Leverage partner software platforms to assess and score customer alignment to the baseline and optional standards. Use these scores to support customer onboarding, reviews, reporting, and to enhance sales conversations by clearly demonstrating security posture and improvement opportunities. Champion cybersecurity best practices internally , ensuring Curveball's own systems and operations align with the baseline framework and optional More ❯

strive to become an extension of your business: a trusted partner. From our early days in 1998 as a mobile services start-up, we’ve grown into a full-service MSP offering cloud, communications, cybersecurity, and IT support always with a tailored approach, unwavering reliability, and exceptional customer service at our core. Our values centre on customer … enhanced assurance—such as Cyber Essentials, Cyber Essentials Plus, or ISO 27001—using the same framework as a foundation. Conduct a gap analysis of Curveball’s current product and service portfolio to identify areas requiring enhancement to meet these standards. Collaborate with internal leadership and external partners to address any gaps and ensure the offering remains robust, scalable, and … competitive. Leverage partner software platforms to assess and score customer alignment to the baseline and optional standards. Use these scores to support customer onboarding, reviews, reporting, and to enhance sales conversations by clearly demonstrating security posture and improvement opportunities. Champion cybersecurity best practices internally, ensuring Curveball’s own systems and operations align with the baseline framework and optional More ❯

Line Support Engineer Location: Liverpool? Job Type: Full-time, Permanent? Salary: £28,000 – £32,000 per annum (Depending on Experience) About the Role We are seeking a motivated and customer-focused 1st Line Support Engineer to join a growing IT team in Liverpool. This is an excellent opportunity for someone with a passion for technology and problem-solving to … Maintain accurate records of issues and resolutions Assist with user account management (Active Directory, Office 365) Support the setup and configuration of desktops, laptops, and mobile devices Deliver excellent customer service and ensure timely resolution of issues Requirements Previous experience in a 1st line support or helpdesk role Strong communication and interpersonal skills Basic understanding of Windows OS More ❯

of projects from bid stage through to practical completion, ensuring all Health & Safety, technical, commercial, and managerial requirements are achieved. The role provides strong leadership, delivering high standards of customer service and ensuring effective collaboration with all relevant support functions. A key focus is maintaining and improving project profitability through efficient planning, execution, and leadership. Key Responsibilities Provide More ❯

of projects from bid stage through to practical completion, ensuring all Health & Safety, technical, commercial, and managerial requirements are achieved. The role provides strong leadership, delivering high standards of customer service and ensuring effective collaboration with all relevant support functions. A key focus is maintaining and improving project profitability through efficient planning, execution, and leadership. Key Responsibilities Provide More ❯

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that s raising the bar for service and support across the industry? We re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others … for new Engineers Sign Off Engineers Competence post-training Support Large or Complex Installations as the technical lead Help Develop Training Materials, Online Courses, and Best Practice Manuals Audit Customer Aftercare Services and provide coaching where needed What You Bring: Knowledge of garage doors, components, and installation Skilled in troubleshooting & fault diagnosis Experience in performance coaching and auditing Excellent … communication, especially when working remotely Self-motivated, solutions-driven, and a team player Passion for customer service and exceeding expectations Why Join ? Be part of a fast-growing, respected brand Make a real impact on product quality and customer satisfaction Collaborate with a passionate, expert team Opportunities for career growth and continuous learning More ❯

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth! Role Overview: You will play a crucial role in driving … business growth by managing client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary, with OTE taking your total earnings … with warm leads Prepare and deliver compelling sales presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues More ❯

of support requests and resolutions. Requirements: Previous experience in a 1st line support or similar IT role. Strong problem-solving skills and ability to work independently. Excellent communication and customer service skills. Familiarity with ticketing systems and remote support tools. Ability to work in a fast-paced environment and manage multiple tasks. Apply now! For more job opportunities More ❯

DOE, plus bonus. The Role: We are seeking a dynamic Head of E-commerce Operations/Operations Director to lead ecommerce strategy, drive operational efficiency, and enhance customer experiences within the supply chain. This is an exciting position to really help drive the various teams within the business and increase online sales. The role will be to improvement performance … appliances too. A completely different retail area can also be highly considered so new ideas can be brought into the company. Key Responsibilities: Manage ecommerce operations, fulfilment, logistics, and customer service. Optimise supply chain, inventory, and delivery processes. Ensure a seamless website experience in collaboration with IT and marketing. Expand into marketplaces using systems like Linnworks, connecting with Amazon … will be a new area so anyone that has previously set this up would be really beneficial. New ideas, making decisions based on data and fixing any supply chain, customer issues that may come up to ensure a smoother journey in future Proven ability to scale operations and implement process improvements. Strong leadership, problem-solving, and analytical skills. Why More ❯