7 of 7 Permanent ITSM Jobs in Merseyside

improvement actions completed; process improvement; automation and standardisation benefits PERSON SPECIFICATION Proven experience managing IT Operations and Software Development teams. Strong understanding of IT Service Management principles and operational service delivery Experience leading multi-disciplinary technology teams in a medium-to-large, multi-site organisation. Excellent people management, stakeholder engagement ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support joiner ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

summary We are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team. The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … reviewed on an ongoing basis in accordance with the changing needs of the organisation. Essential Criteria ITIL qualification or substantial experience in IT Service Management with a focus on SACM Experience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertise Strong technical understanding ...

issues, and basic hardware faults. Support device setup, configuration tasks, and simple equipment fixes where appropriately trained. Log all incidents accurately within the Sunrise ITSM tool, ensuring clear triage notes. Escalate more complex or unfamiliar technical issues to the Lead Digital Support Engineer or other Digital teams as appropriate. Follow ...

translate complex technical concepts into clear business outcomes. You will also have experience delivering and governing change in live production environments using IT service management best practice. In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family ...

connect in person quarterly. What You'll DoDesign, implement and optimise intelligent automation capabilities across the ServiceNow platform, with a focus on ITSM and ITOMLead the development of infrastructure solutions that improve operational efficiency, reduce manual effort and support faster incident detection and resolutionBuild and enhance automation workflows, integrations … Intelligence, AI Search and Now Assist, with the ability to apply these in an enterprise environmentSignificant experience in ServiceNow engineering, including strong expertise across ITSM, ITOM, Flow Designer and Workflow automationProven experience building and enhancing infrastructure and service operations solutions, including integrations, APIs, UI Builder and Service Operations WorkspaceExcellent stakeholder ...