1 of 1 Permanent Knowledge Management Jobs in Merseyside

service requests from staff referred by End User Services Team, providing assistance and advice as required, through effective, customer focused incident resolution, problem management and service request fulfilment. These enquiries often require non-standard solutions in terms of a Trust developed application or interface to facilitate the flow … those services, whether they are internal or external to the Trust. The post holder plays a key role in the following ITIL service management processes: - Incident management Problem management Change management Release and deployment management Validation and testing Knowledge management Transition planning ...