Service Engineer
Liverpool, England, United Kingdom
KYOCERA Document Solutions UK
technical strengths and weaknesses to ensure the best utilisation of the resource for the Call Scheduler. • Provide technical assistance to assigned direct and indirect accounts within timescales specified by SLA’s. • Make recommendations to RSM for technical training and carries out field coaching in technical and customer care standards. • Effectively investigate and rectify faults reported by direct and indirect end … a detailed report with supporting documentation if required for RSM. • Perform routine maintenance and modifications/updates as required • Provide support during installations • Understand and be fully conversant with SLA’s relating to assigned accounts. • Understand solutions in use and be able to carry out basic fault finding • Report reoccurring faults to enable proactive management of such faults • Share expertise More ❯
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