|
9 of 9 Permanent SLA Jobs in Merseyside
liverpool, north west england, united kingdom Hybrid / WFH Options Catch Resource Management
AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯
liverpool, north west england, united kingdom Hybrid / WFH Options Catch Resource Management
role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You More ❯
liverpool, north west england, united kingdom Hybrid / WFH Options Spectrum IT Recruitment
service requests. Troubleshoot technical issues related to low-code applications. Guide and mentor customers in diagnosing issues. Collaborate with internal resolver groups to meet SLA and KPI targets. Handle system configurations, changes, and software updates as needed. Maintain detailed and accurate records of customer interactions. Contribute to internal knowledge base More ❯
liverpool, north west england, united kingdom Bell Integration
relevant processes Analyse build requests and specifications and convert to virtual and physical server builds in-line with process Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure Thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers More ❯
liverpool, north west england, United Kingdom Hybrid / WFH Options Premier Group
Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯
liverpool, north west england, United Kingdom Hybrid / WFH Options Search 5.0
support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯
liverpool, north west england, united kingdom Hybrid / WFH Options Redfaire
Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement ( SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements They will also be … work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA When required, participate in Service Review Meetings organised by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and More ❯
liverpool, north west england, United Kingdom MarkJames Search
Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯
birkenhead, north west england, United Kingdom Hybrid / WFH Options ShortList Recruitment Limited
Data Warehouse Manager £60,000 Chester ShortList Recruitment are working with an excellent Chester-based client who are recruiting for a Data Warehouse Manager to join their growing team. The Data Warehouse Manager will ensure the data warehouse team is More ❯
|
Salary Guide SLA Merseyside - 25th Percentile
- £24,250
- Median
- £24,500
- 75th Percentile
- £30,000
- 90th Percentile
- £33,000
|