2 of 2 Permanent Service Management Jobs in Merseyside

user experience, operational resilience, supplier performance, risk and compliance. The post holder leads application roadmaps, manages change and testing, and holds suppliers accountable for service quality and value for money. Youll work side-by-side with operational teams, building trusted relationships and shaping applications around real business needs rather … Champion application usability, adoption, and value across the organisation The role has a primary focus on Cobalts critical business systems including Total Mobile (Field Service Management), Xledger (Finance), as well as (working with our other Applications Manager) our Housing Management System MIS Active H, and optimisation ...

there will be a requirement to attend the Liverpool office on occasion for meetings and urgent faults. What you'll do: Incident and Escalation Management Act as an escalation point for incidents raised by 1st and 2nd line Diagnose and resolve complex technical issues across multiple systems Provide root … security incidents and vulnerabilities Apply security best practises, hardening and patching Perform regular vulnerability scanning to improve posture and resilience Change and Release Management Design, plan, implement, and review complex technical changes Raise and assess Requests for Change (RFCs) in accordance with ITIL processes Ensure changes are fully tested ...