3 of 3 Permanent Customer Service Jobs in Merton

detailed firewall questions. Ensure good working knowledge of cloud infrastructure and monitoring tools across the team. Work effectively with external suppliers who are used to delivering elements of the service Customer Service Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our … products and services, current customer priorities, challenges and requirements. Ensure that a strong customer service ethos is provided. Key Experience required Quality experience on a support helpdesk with a variety of technologies (MSP ideal). Certifications or demonstration that you have shown the initiative to broaden your horizon of technical knowledge. Standard work hours of 40 hours … a 4 week rotate to cover 8.00 start and Saturday emergency cover once a month for two key clients. Office based. A level of travel and working from other customer or client locations may be required from time to time. Please click apply now for more details. More ❯

responsible for the installation, maintenance, and compliance of air conditioning and refrigeration systems across a diverse portfolio of commercial offices, in London and the South East. Key Responsibilities • Install, service, and maintain air conditioning systems, including Splits, VRV, VRF, AHUs, and Chillers. • Diagnose faults and carry out repairs in a timely and efficient manner. • Ensure all work is completed … in accordance with relevant health and safety regulations and company procedures. • Maintain accurate records of work completed using CAFM systems. • Provide excellent customer service and represent the company professionally at all times. • Participate in an on-call rota as required. Essential Requirements • City & Guilds NVQ Level 2 (or equivalent) in Air Conditioning and Refrigeration. • Valid and current F More ❯

state-of-the-art solutions provider. Key Responsibilities · Develop and implement operational strategies aligned with the company’s objectives · Oversee day-to-day cross-departmental operations (production, logistics, procurement, customer services) · Identify and implement process improvements to enhance productivity and service delivery · Lead, mentor, and develop team members to fostering a culture of continuous improvement and exceptional performance … Collaborate with cross-functional teams (HR, sales etc) to streamline processes, achieve operational alignment and deliver exceptional service · Manage budgets, monitor performance metrics, and achieve operational targets/success · Ensure compliance with all UK regulations and industry standards · Oversee vendor relationships and contract negotiations to ensure cost effectiveness and exceptional service standards · Identify and mitigate operational risks About … successful applicant must be able to demonstrate the following key competencies: · Strategic planning and execution · Process optimisation · Leadership and team development · Financial acumen · Communication and collaboration · Astute risk management · Customer-centric mindset Skills and Qualifications · Bachelor’s degree in business administration, Operations Management, or a related field (MBA preferred) · At least 3+ years of experience in a similar operation More ❯