1 of 1 DemandTrendPermanent 1st Line Support Jobs in Middlesbrough

phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career. This role is a blend of technical support and customer service where you will have a first … pm. Hybrid working with the office available in York. You are required to work from the office 3 days per week. Key Responsibilities: Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients. Managing client contact via phone and email, aiming to resolve 90% of issues and … new concepts and ideas to benefit the team and company. Once fully trained, assist with training and mentoring new starters. The ideal candidate will have: Previous experience in a 1st line IT Helpdesk/Service Support or similar technical role is desirable. Experience using desktop support tools is desirable. A team player who More ❯