Senior Freshservice Solution Architect / ITSM Engineer
- Hiring Organisation
- Netstratum Technologies
- Location
- Middlesbrough, England, United Kingdom
service catalogs and self-service portals Migration & Transformation Lead migration from Cherwell to Freshservice Translate existing workflows, forms, and automations into Freshservice equivalents Oversee data migration (tickets, users, assets, CMDB) Ensure minimal disruption and strong user adoption CMDB & Asset Management Design and implement CMDB structure (CI classes, relationships) Manage … asset lifecycle and integrations with discovery tools Establish data governance and maintenance processes Integrations & Automation Integrate Freshservice with third-party systems (e.g., identity providers, monitoring tools) Utilize APIs, webhooks, and automation for system interoperability Develop custom solutions where needed (light scripting/logic) Stakeholder Collaboration Work with ...