2 of 2 Permanent User Experience Jobs in Middlesbrough

channels: PPC, Paid Social, SEO, Affiliate, Email, and Retargeting. Optimise metrics including CAC, LTV, ROAS, and AOV. Manage e-commerce platform roadmap and deliver a high-performance, mobile-first UX/UI. Enhance conversion rates and overall customer experience. Drive a data-led approach with clear KPIs across channels. Ensure accurate tracking, reporting, and resolution of analytics issues. Manage BI … and automation via APIs and connectors. Monitor trends and emerging tech (AI, personalisation, omnichannel) to enhance digital capabilities. Implement tools and processes to improve efficiency, tracking, and reporting. Essential Experience: 5+ years experience in a senior digital leadership role within e-commerce or retail. Strong commercial acumen with digital P&L ownership and a track record of growth … in managing and mentoring digital/marketing teams. Comfortable in fast-paced, scale-up settings with resilience and solutions-focus. Excellent stakeholder management, problem-solving, and communication skills. Desirable Experience Familiarity with BI/tracking automation tools (e.g., Polar Analytics, Leaf Signal). Experience with international or multi-brand e-commerce environments. Knowledge of pricing/stock management More ❯

identify reactivation opportunities. Document product improvements and issues, communicate with the development team, and keep customers updated on relevant progress. Analysing customer feedback and complaints to enhance the overall user experience. You'll thrive in this role if you: Have a natural knack for building rapport and trust with customers, stakeholders, and colleagues - fast. Foster a genuine passion for … and curiosity about how things work. Possess the drive, enthusiasm, and a hunger to keep learning and growing. What we're looking for: 6 months to 1 year of experience in a customer-facing role, such as support, retail, or hospitality, where assisting customers and resolving issues was a key focus. Exceptional written and verbal communication; confidence in phone More ❯