4 of 4 Permanent Service Delivery Jobs in Middlesex

an enthusiastic and skilled IT Helpdesk Engineer to support our end users across multiple sites. You will handle IT support requests efficiently and effectively, ensuring a high level of service and satisfaction. This is a full-time, on-site role, with participation in an out-of-hours on-call rota (one week on, three weeks off). The ideal … candidate will bring a positive, proactive attitude with a passion for continuous service improvement , technical problem-solving, and excellent customer service. Key Responsibilities IT Helpdesk Support Respond to user inquiries via email, phone, in person, and through the helpdesk system. Perform onsite and remote troubleshooting using diagnostic techniques and relevant questioning. Identify and implement the most effective solutions to … resolve technical issues. Guide users through problem-solving steps in a clear and supportive manner. Escalate unresolved issues to senior engineers or relevant teams when required. Ensure Service Level Agreements (SLAs) are consistently met. Maintain detailed documentation of troubleshooting efforts and resolutions. Provide clear updates and communication to end users throughout the resolution process. Act as the main point More ❯

deliver a 3-5-year roadmap, enabling automation in short, medium and long-term planning using EPBCS. Your role will involve (External Candidates) * Collaborating with Finance, Technology, Project, and Service Delivery teams to design and improve Record to Report (R2R) processes, ensuring robust controls and ongoing transformation. * Monitoring and maintaining R2R processes to mitigate risks, uphold audit requirements … maintaining process documentation, including process maps, standard operating procedures, and control documentation, and actively participate in customer forums to influence future system functionality. Profile Demonstrable system and programme transformation delivery experience (preferably in FP&A) comfortably working under pressure in an environment with competing priorities. Experience in EPM (primarily EPBCS) and Oracle Fusion Financials with the ability to learn More ❯

Systems, Digitial Signs) Instal and configure EPos tills, Kiosks and payment solutions for events 1st line troubleshooting Escalate issues to the relevant teams Collaborate with internal stakeholders to ensure service delivery is being met Ad-hoc duties Your experience: Strong experience in customer facing roles - technology, hospitality or software is perferable Ability to instal and decommission hardware and More ❯

offering the opportunity to define security strategy, strengthen governance, and protect critical systems, data, and operations. The Role: As Head of Security, you will own the strategic and operational delivery of all information and cyber security activities. You'll develop and implement robust security policies, oversee incident response, and ensure compliance with GDPR, PCI DSS, ISO 27001, and Cyber … cyber maturity to executive leadership. Drive security culture through training, phishing simulations, and awareness programs. Partner with IT, Legal, HR, and business units to embed security in operations and service delivery. Provide security input for vendor assessments, third-party risk, and M&A due diligence. Candidate Profile: Proven senior leadership experience in information, cyber, or data security. CISSP, CISM More ❯