3 of 3 Permanent Service Delivery Jobs in Middlesex

currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing … service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base ...

central to the organisation, leading the support, optimisation, and ongoing development of our D365 platform alongside other business-critical applications. You’ll drive service excellence, lead application projects, and ensure D365 and integrated systems continue to meet evolving business needs. Role & Responsibilities: Lead the day-to-day support … requests – are managed within agreed SLAs Act as the escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage ...

market trends, competitor activity and emerging opportunities Support the growth and retention of existing key accounts Ensure all opportunities align with operational capability and service delivery standards Candidate Profile Essential Experience & Skills Proven track record in a senior business development role within Facilities Management, Hard FM or Building … Services Strong network across commercial property, FM and managing agent sectors Demonstrable success winning maintenance contracts and service agreements Excellent commercial awareness and negotiation skills Strong understanding of technical FM services and compliance requirements Ability to develop trusted long-term client relationships Strategic mindset with a hands-on approach ...