2 of 2 Permanent Customer Engagement Jobs in Middlewich

established Managed Services business in Middlewich, taking responsibility for the technical team and the delivery of IT support, projects and managed services across its customer base. This is a hands-on leadership position combining people management, service delivery, customer engagement and technical oversight. You’ll report directly … escalation point for complex technical issues Remaining technically involved and providing hands-on escalated support when required Maintaining strong standards across tickets, documentation and customer records Leading technical discussions with customers around hardware, software and IT projects Working alongside senior management to plan future recruitment, training and technical capability ...

established Managed Service Provider in Middlewich, taking ownership of its technical team and the delivery of IT support, projects and managed services across its customer base. This is a hands-on leadership role for someone who understands how an MSP operates. You’ll combine technical team management, service delivery … customer engagement and technical oversight, reporting directly to the Managing Director and playing a key role in developing the technical function. The Role You’ll take ownership of day-to-day technical service delivery, ensuring customers receive a consistently high standard of support while making sure the technical ...