1 to 1 of 1 Permanent Quality Management Jobs in Middlewich

employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules. Key Responsibilities: * Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele. * Provide proactive and reactive technical support to our customer … of technical escalation for the support team, resolving complex issues within established SLAs. * Facilitate training initiatives for yourself and the team, collaborating with other management members for comprehensive development. * Ensure thorough documentation and auditing of new client onboarding processes. * Manage procurement of software, tools, and equipment within budgetary constraints … teams. * Conduct annual performance appraisals for all technical team members, fostering a culture of growth and accountability. * Oversee all aspects of technical support staff management, including recruitment, disciplinary actions, and performance targets in collaboration with HR and the Managing Director. * Support Account Managers in client reviews, leveraging technical insights more »