1 to 1 of 1 Permanent 1st/2nd Line Support Engineer Jobs in the Midlands

Are you passionate about providing exceptional technical support and resolving complex IT issues? We are … seeking a talented individual to join our client’s dynamic team as a First Line Support Key Responsibilities: Provide first / second line technical support to clients via phone, email, or in person. Diagnose and troubleshoot complex hardware and software issues. … Escalate unresolved issues to the appropriate teams and follow up until resolution. Support users with Office 365 applications and services. Document support processes and maintain accurate records of incidents and resolutions. Collaborate with other support teams to ensure timely resolution of issues. Proactively identify more »