1 to 25 of 32 Permanent 2nd Line Support Jobs in the Midlands

VIP 2nd Line Support Analyst - £275 PD Iside IR 35 Our long-standing client, a financial services corporation, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To … be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of the Microsoft suite, AD, ServiceNow, and Webex/MS Teams. Our client is offering a … Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience More ❯

VIP 2nd Line Support Analyst - £275 PD Iside IR 35 Our long-standing client, a financial services corporation, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To … be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of the Microsoft suite, AD, ServiceNow, and Webex/MS Teams. Our client is offering a … Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience More ❯

VIP 2nd Line Support Analyst - £275 PD Iside IR 35 Our long-standing client, a financial services corporation, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To … be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of the Microsoft suite, AD, ServiceNow, and Webex/MS Teams. Our client is offering a … Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers Key experience: Proven experience within a 2nd line support role, within a service desk, service delivery, EUT/EUC environment is a must-have Domain industry experience More ❯

We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high … Skills/Requirements: A full UK driving licence and access to a personal vehicle are essential Demonstrated hands-on experience in both 1st and 2nd Line Support, preferably within a Network Operations Centre (NOC) or cellular network environment Excellent client-facing communication skills, with the … join a continuously growing company Organisation awarded “Best Place To Work” for the last 4 years This is an excellent opportunity for an experienced 2nd Line Support IT Analyst to join a growing organisation that are driven towards success! For further information on this 2nd More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to … join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer you will provide the customer facing interface for support queries, while also working in conjunction … with 1st and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first class support to our More ❯

starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer you will provide the customer facing interface for support queries, while also working in conjunction … with 1st and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate to 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first class support to our More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to … join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support … technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. Some Infrastructure support experience/exposure at a second line level. Able to work rotating 24/7 shift patterns. Excellent organisational skills, able to take a methodical approach to service issues. If More ❯

Support the UK's most automated distribution centre with 1st/2nd line IT support, rollouts, and warehouse tech troubleshooting. Looking to step up in your IT support career, or bring your warehouse/automation experience into a technical setting? We … and understand shift patterns, 24/7 ops, and on-the-ground troubleshooting. You’re looking for a step up from basic 1st/2nd line roles into a tech-led warehouse environment. You’re comfortable with automation vendors, or eager to learn the systems that power … them. What you’ll be doing: Providing on-site 1st/2nd line support for IT systems across the warehouse Supporting rollout of new tech features and tools Logging, tracking, and escalating technical issues Communicating clearly with colleagues on the floor during shifts Collaborating with More ❯

Role: 2nd Line IT Support Technician Location: Bromsgrove Salary: £33,000 Are you an experienced 2nd Line IT Support professional looking for a permanent position in the bustling tech sector? Our client is seeking a dynamic individual to join their … a driving licence is essential for this job since your expertise may be needed at different sites or locations. Key Responsibilities: - Provide comprehensive second-line support across various platforms. - Troubleshoot issues related not only to desktops but also server infrastructures. - Maintain and administer network systems within … over azure platform The ideal candidate will demonstrate excellent problem-solving abilities along with strong communication skills allowing them provide high-quality user support while collaborating effectively within our dedicated team environment. If you have the drive and experience we're searching for then please apply today! In More ❯

2nd Line Support Engineer Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and systems … support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications … Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service More ❯

Role: 1st/2nd Line IT Support Location: West Brom Salary: £28,000 Are you ready to take your IT career to the next level? We are seeking a dedicated and enthusiastic individual for a 1st/2nd Line IT Support … working flexibility, perfect for those who thrive on variety and wish to gain hands-on experience with multiple technologies. Responsibilities: Provide first-class support as part of our helpdesk team Troubleshoot technical issues across diverse systems Collaborate closely with senior technicians on complex matters Technical Skills Required … and Exchange Azure AD/Entra server support networking knowledge (desirable) service desk experience This position offers not just another job but also serves as an excellent chance for personal growth by getting hands-on experience across numerous platforms under mentorship from seasoned professionals-all this while enjoying More ❯

Copart UK Ltd currently recruiting a Deskside & 2nd Line Support Engineer to join our growing team based at our Wootton Head Office. This role will be responsible for providing technical support and ensuring the smooth operation of the organisation’s IT infrastructure. They … Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals) are a plus. A minimum of 2 years of experience in an IT support or technician role. What we offer you in return: ✨ Time For You: Relax with 23 days of holiday plus bank holidays, and an extra … peace of mind with our life insurance coverage. 💸 Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities. 🎯 Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals. **No agencies please More ❯

Role: 2nd Line Support Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking More ❯

Contract - 6 Months initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £250-300 per day We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive … is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 4 days per week. More ❯

Contract - 6 Months initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £250-300 per day We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive … is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is on-site 4 days per week. More ❯

the forefront of everything we do, we leave no stone unturned to deliver consistent and impactful results. We foster a culture of respect, support, and inclusion within our teams. If you're looking to be part of a purpose-driven team, we'd love to hear from you. … The role: We are seeking a dedicated Second Line IT Support professional to join our team. You will work in partnership with our IT providers to help us achieve our business objectives. Responsibilities: Provide high-quality IT support and services to our group and … are promptly and effectively met. Troubleshoot and resolve technical issues, both remotely and on-site. Collaborate with our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯

join our team and play a pivotal role in ensuring seamless IT operations across a hybrid environment. Key Responsibilities: Provide advanced troubleshooting and support for Windows enterprise environments. Administer and optimize SCCM (System Center Configuration Manager) and Intune for device and application management. Ensure efficient operation of hybrid More ❯