2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £30,000 per year, according to job vacancies posted during the 6 months leading to 6 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Dec 2025
Same period 2024 Same period 2023
Rank 91 214 180
Rank change year-on-year +123 -34 +104
Permanent jobs requiring a 2nd Line Support 165 47 43
As % of all permanent jobs in the Midlands 2.43% 0.59% 0.89%
As % of the Job Titles category 2.67% 0.63% 0.94%
Number of salaries quoted 161 29 37
10th Percentile £26,250 £28,481 £24,800
25th Percentile £28,750 £29,750 £25,500
Median annual salary (50th Percentile) £30,000 £34,000 £27,000
Median % change year-on-year -11.76% +25.93% -9.24%
75th Percentile £33,750 - £32,000
90th Percentile £38,750 £38,550 £33,950
England median annual salary £31,500 £33,500 £32,500
% change year-on-year -5.97% +3.08% +3.17%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,189 7,478 4,577
% of permanent jobs with a recognized job title 91.28% 93.29% 94.96%
Number of salaries quoted 4,006 3,688 3,656
10th Percentile £27,750 £30,000 £26,500
25th Percentile £33,750 £37,500 £35,682
Median annual salary (50th Percentile) £47,500 £50,309 £50,000
Median % change year-on-year -5.58% +0.62% -1.86%
75th Percentile £65,000 £65,000 £63,750
90th Percentile £80,000 £78,400 £75,000
England median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - -

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 6 December 2025.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 6 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +79 106 £30,000 -11.76%
West Midlands +73 58 £31,500 -6.67% 7
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 6 December 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 90 (54.55%) Problem-Solving
2 77 (46.67%) SQL
3 65 (39.39%) Customer Service
4 60 (36.36%) Microsoft
5 53 (32.12%) Mentoring
6 50 (30.30%) Windows
7 47 (28.48%) Logistics
8 44 (26.67%) CRM
8 44 (26.67%) SLA
9 43 (26.06%) Azure
9 43 (26.06%) SaaS
10 42 (25.45%) ERP
11 40 (24.24%) Remote Desktop
12 39 (23.64%) Analytical Thinking
12 39 (23.64%) C#
12 39 (23.64%) Continuous Improvement
12 39 (23.64%) Data Privacy
12 39 (23.64%) E-Commerce
12 39 (23.64%) Root Cause Analysis
13 38 (23.03%) Microsoft 365
14 36 (21.82%) SC Cleared
14 36 (21.82%) Security Cleared
15 35 (21.21%) Incident Management
16 33 (20.00%) QA
17 30 (18.18%) Active Directory
18 25 (15.15%) Batch Management
18 25 (15.15%) Patch Management
19 20 (12.12%) VMware
20 18 (10.91%) Firewall
21 17 (10.30%) Cisco

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (3.64%) SharePoint
2 4 (2.42%) Confluence
Applications
1 9 (5.45%) Microsoft Office
2 6 (3.64%) Microsoft Excel
3 4 (2.42%) CATIA
4 1 (0.61%) Microsoft PowerPoint
Business Applications
1 5 (3.03%) Dynamics CRM
2 4 (2.42%) Remedy ITSM
Cloud Services
1 43 (26.06%) Azure
1 43 (26.06%) SaaS
2 38 (23.03%) Microsoft 365
3 12 (7.27%) Entra ID
4 1 (0.61%) Google Workspace
Communications & Networking
1 40 (24.24%) Remote Desktop
2 18 (10.91%) Firewall
3 14 (8.48%) Wi-Fi
4 12 (7.27%) DNS
4 12 (7.27%) LAN
4 12 (7.27%) WAN
5 10 (6.06%) DHCP
6 4 (2.42%) VLAN
7 3 (1.82%) TCP/IP
8 2 (1.21%) Broadband
8 2 (1.21%) Ethernet
8 2 (1.21%) MPLS
8 2 (1.21%) PBX
8 2 (1.21%) PSTN
8 2 (1.21%) VoIP
9 1 (0.61%) Internet
9 1 (0.61%) VPN
Database & Business Intelligence
1 8 (4.85%) SQL Server
Development Applications
1 9 (5.45%) JIRA
General
1 78 (47.27%) Social Skills
2 47 (28.48%) Analytical Skills
3 39 (23.64%) Law
3 39 (23.64%) Retail
4 30 (18.18%) Marketing
5 25 (15.15%) Organisational Skills
6 8 (4.85%) Finance
7 7 (4.24%) Advertising
8 5 (3.03%) Manufacturing
9 1 (0.61%) Automotive
9 1 (0.61%) Electronics
9 1 (0.61%) Legal
Miscellaneous
1 52 (31.52%) Onboarding
2 14 (8.48%) Driving Licence
3 6 (3.64%) Data Centre
4 5 (3.03%) iSeries
5 3 (1.82%) Self-Motivation
Operating Systems
1 50 (30.30%) Windows
2 16 (9.70%) Windows 10
3 12 (7.27%) Windows Server
4 10 (6.06%) Apple iOS
5 9 (5.45%) Android
5 9 (5.45%) Linux
6 8 (4.85%) Mac OS
7 1 (0.61%) Windows Server 2019
Processes & Methodologies
1 90 (54.55%) Problem-Solving
2 65 (39.39%) Customer Service
3 53 (32.12%) Mentoring
4 47 (28.48%) Logistics
5 44 (26.67%) CRM
6 42 (25.45%) ERP
7 39 (23.64%) Analytical Thinking
7 39 (23.64%) Continuous Improvement
7 39 (23.64%) Data Privacy
7 39 (23.64%) E-Commerce
7 39 (23.64%) Root Cause Analysis
8 35 (21.21%) Incident Management
9 25 (15.15%) Batch Management
9 25 (15.15%) Patch Management
10 9 (5.45%) Change Control
10 9 (5.45%) ITIL
10 9 (5.45%) Mobile Device Management
10 9 (5.45%) Problem Management
10 9 (5.45%) Project Delivery
10 9 (5.45%) Server Management
Programming Languages
1 77 (46.67%) SQL
2 39 (23.64%) C#
3 4 (2.42%) T-SQL
Qualifications
1 36 (21.82%) SC Cleared
1 36 (21.82%) Security Cleared
2 9 (5.45%) CCA
2 9 (5.45%) CCNA
2 9 (5.45%) Cisco Certification
2 9 (5.45%) Citrix Certification
2 9 (5.45%) MCP
2 9 (5.45%) MCSA
2 9 (5.45%) MCSE
2 9 (5.45%) Microsoft Certification
3 1 (0.61%) CompTIA Security+
Quality Assurance & Compliance
1 44 (26.67%) SLA
2 33 (20.00%) QA
3 6 (3.64%) GDPR
4 1 (0.61%) Cyber Essentials
4 1 (0.61%) ISO/IEC 27001
4 1 (0.61%) NIST
System Software
1 30 (18.18%) Active Directory
2 12 (7.27%) Hyper-V
3 10 (6.06%) VMware Infrastructure
4 4 (2.42%) BitLocker
4 4 (2.42%) Firmware
4 4 (2.42%) vSphere
Systems Management
1 7 (4.24%) Microsoft Intune
2 5 (3.03%) Jamf Pro
3 4 (2.42%) SCCM
4 2 (1.21%) FortiGate
Vendors
1 60 (36.36%) Microsoft
2 20 (12.12%) VMware
3 17 (10.30%) Cisco
4 9 (5.45%) Apple
4 9 (5.45%) Citrix
5 5 (3.03%) Samsung
6 4 (2.42%) HP
6 4 (2.42%) McAfee
6 4 (2.42%) MobileIron
6 4 (2.42%) Remedy
6 4 (2.42%) SonicWALL
7 3 (1.82%) Freshdesk
7 3 (1.82%) ServiceNow
8 2 (1.21%) Fortinet
8 2 (1.21%) Juniper
9 1 (0.61%) Google