2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £32,000 per year, according to job vacancies posted during the 6 months leading to 8 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Aug 2026
Same period 2025 Same period 2024
Rank 189 95 222
Rank change year-on-year -94 +127 -2
Permanent jobs requiring a 2nd Line Support 76 179 73
As % of all permanent jobs in the Midlands 0.53% 3.12% 0.68%
As % of the Job Titles category 0.57% 3.42% 0.72%
Number of salaries quoted 59 179 62
10th Percentile £25,500 £26,250 £25,525
25th Percentile £27,313 £28,750 £26,750
Median annual salary (50th Percentile) £32,000 £30,500 £30,000
Median % change year-on-year +4.92% +1.67% +3.03%
75th Percentile £38,000 £33,750 £34,000
90th Percentile £43,750 £37,500 £37,250
England median annual salary £33,000 £31,500 £32,500
% change year-on-year +4.76% -3.08% -

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 13,447 5,229 10,084
% of permanent jobs with a recognized job title 94.09% 91.15% 94.39%
Number of salaries quoted 9,395 3,357 6,567
10th Percentile £30,000 £26,500 £27,500
25th Percentile £39,625 £31,335 £35,000
Median annual salary (50th Percentile) £50,000 £47,500 £50,000
Median % change year-on-year +5.26% -5.00% -4.76%
75th Percentile £65,000 £63,500 £62,500
90th Percentile £80,000 £76,250 £76,250
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 8 August 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 8 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -65 47 £30,875 +4.66% 4
West Midlands -70 29 £32,000 +4.92% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 8 August 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 28 (36.84%) Problem-Solving
2 26 (34.21%) Microsoft
3 23 (30.26%) Microsoft 365
4 22 (28.95%) Azure
5 20 (26.32%) PowerShell
6 19 (25.00%) Active Directory
6 19 (25.00%) Windows
7 17 (22.37%) ITSM
8 16 (21.05%) Root Cause Analysis
9 15 (19.74%) Customer Service
9 15 (19.74%) Windows Server
10 14 (18.42%) ITIL
10 14 (18.42%) Service Management
11 12 (15.79%) Cisco
11 12 (15.79%) Degree
11 12 (15.79%) JIRA
12 11 (14.47%) Computer Science
12 11 (14.47%) Computer Science Degree
12 11 (14.47%) Continuous Improvement
12 11 (14.47%) Meraki
12 11 (14.47%) Task Automation
13 10 (13.16%) Entra ID
14 9 (11.84%) Customer Experience
14 9 (11.84%) Microsoft Intune
14 9 (11.84%) Problem Management
14 9 (11.84%) ServiceNow
14 9 (11.84%) SLA
15 8 (10.53%) Analytics
15 8 (10.53%) Asset Management
15 8 (10.53%) DHCP

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 8 (10.53%) Microsoft Exchange
2 5 (6.58%) SharePoint
3 1 (1.32%) IIS
Business Applications
1 3 (3.95%) Dynamics NAV
Cloud Services
1 23 (30.26%) Microsoft 365
2 22 (28.95%) Azure
3 10 (13.16%) Entra ID
4 4 (5.26%) AWS
5 3 (3.95%) Dynamics 365
5 3 (3.95%) SaaS
6 1 (1.32%) OneDrive
Communications & Networking
1 8 (10.53%) DHCP
1 8 (10.53%) DNS
2 6 (7.89%) TCP/IP
2 6 (7.89%) VPN
2 6 (7.89%) Wi-Fi
3 4 (5.26%) Firewall
4 3 (3.95%) VoIP
5 2 (2.63%) VLAN
5 2 (2.63%) Wireless
6 1 (1.32%) LAN
6 1 (1.32%) Remote Desktop
6 1 (1.32%) SAN
6 1 (1.32%) WAN
Database & Business Intelligence
1 3 (3.95%) SQL Server
Development Applications
1 12 (15.79%) JIRA
2 1 (1.32%) Carbide.c++
General
1 19 (25.00%) Social Skills
2 14 (18.42%) Analytical Skills
3 10 (13.16%) Law
4 5 (6.58%) Manufacturing
5 4 (5.26%) Electronics
5 4 (5.26%) Finance
5 4 (5.26%) Retail
5 4 (5.26%) Telecoms
6 1 (1.32%) Aerospace
6 1 (1.32%) Documentation Skills
6 1 (1.32%) Inclusion and Diversity
6 1 (1.32%) Military
Libraries, Frameworks & Software Standards
1 8 (10.53%) REST
1 8 (10.53%) SOAP
Miscellaneous
1 8 (10.53%) CMDB
2 4 (5.26%) Onboarding
3 3 (3.95%) iSeries
4 2 (2.63%) Self-Motivation
5 1 (1.32%) Driving Licence
5 1 (1.32%) Educational Technology
5 1 (1.32%) Management Information System
5 1 (1.32%) Replication
Operating Systems
1 19 (25.00%) Windows
2 15 (19.74%) Windows Server
3 5 (6.58%) Windows 10
4 3 (3.95%) Android
4 3 (3.95%) Apple iOS
5 1 (1.32%) Windows Server 2016
Processes & Methodologies
1 28 (36.84%) Problem-Solving
2 17 (22.37%) ITSM
3 16 (21.05%) Root Cause Analysis
4 15 (19.74%) Customer Service
5 14 (18.42%) ITIL
5 14 (18.42%) Service Management
6 11 (14.47%) Computer Science
6 11 (14.47%) Continuous Improvement
6 11 (14.47%) Task Automation
7 9 (11.84%) Customer Experience
7 9 (11.84%) Problem Management
8 8 (10.53%) Analytics
8 8 (10.53%) Asset Management
8 8 (10.53%) Knowledge Management
8 8 (10.53%) Service Delivery
9 5 (6.58%) Escalation Management
9 5 (6.58%) Performance Management
10 4 (5.26%) AI
10 4 (5.26%) Logistics
10 4 (5.26%) Patch Management
Programming Languages
1 20 (26.32%) PowerShell
2 8 (10.53%) JavaScript
3 4 (5.26%) Python
4 3 (3.95%) SQL
Qualifications
1 12 (15.79%) Degree
2 11 (14.47%) Computer Science Degree
3 4 (5.26%) Security Cleared
4 2 (2.63%) DBS Check
5 1 (1.32%) CCNA
5 1 (1.32%) Cisco Certification
5 1 (1.32%) Network+ Certification
5 1 (1.32%) SC Cleared
Quality Assurance & Compliance
1 9 (11.84%) SLA
2 1 (1.32%) Accessibility
2 1 (1.32%) GDPR
System Software
1 19 (25.00%) Active Directory
2 5 (6.58%) Hyper-V
3 4 (5.26%) VMware Infrastructure
4 1 (1.32%) Virtual Desktop
4 1 (1.32%) vSphere
4 1 (1.32%) XenApp
Systems Management
1 9 (11.84%) Microsoft Intune
2 3 (3.95%) Jamf Pro
Vendors
1 26 (34.21%) Microsoft
2 12 (15.79%) Cisco
3 11 (14.47%) Meraki
4 9 (11.84%) ServiceNow
5 6 (7.89%) VMware
6 3 (3.95%) HP
6 3 (3.95%) SolarWinds
7 1 (1.32%) Citrix
7 1 (1.32%) Dell
7 1 (1.32%) Mitel
7 1 (1.32%) Sophos
7 1 (1.32%) Veeam