2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £31,500 per year, according to job vacancies posted during the 6 months leading to 18 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Apr 2026
Same period 2025 Same period 2024
Rank 170 150 214
Rank change year-on-year -20 +64 +43
Permanent jobs requiring a 2nd Line Support 86 69 98
As % of all permanent jobs in the Midlands 0.71% 1.42% 0.87%
As % of the Job Titles category 0.77% 1.59% 0.93%
Number of salaries quoted 77 69 81
10th Percentile £26,000 £26,250 £23,750
25th Percentile £26,625 £26,500 £26,500
Median annual salary (50th Percentile) £31,500 £30,500 £29,500
Median % change year-on-year +3.28% +3.39% +1.72%
75th Percentile £35,000 £33,750 £33,000
90th Percentile £42,500 £38,050 £37,250
England median annual salary £32,500 £32,000 £31,000
% change year-on-year +1.56% +3.23% -1.59%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 11,219 4,328 10,571
% of permanent jobs with a recognized job title 92.72% 89.33% 94.01%
Number of salaries quoted 7,040 2,744 8,184
10th Percentile £28,500 £27,750 £26,250
25th Percentile £35,000 £35,000 £33,469
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -9.52%
75th Percentile £65,000 £65,000 £60,741
90th Percentile £80,000 £76,250 £75,000
England median annual salary £55,000 £60,000 £54,000
% change year-on-year -8.33% +11.11% -10.04%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 18 April 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 18 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -7 42 £32,000 +4.92% 7
East Midlands -52 39 £27,000 -14.29% 8
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 18 April 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 38 (44.19%) Problem-Solving
2 35 (40.70%) Microsoft
3 33 (38.37%) Azure
4 25 (29.07%) Microsoft 365
5 23 (26.74%) Customer Service
6 21 (24.42%) SQL
6 21 (24.42%) Windows
7 20 (23.26%) Active Directory
8 16 (18.60%) Entra ID
8 16 (18.60%) Mentoring
9 15 (17.44%) CRM
10 14 (16.28%) Remote Desktop
10 14 (16.28%) SaaS
10 14 (16.28%) SharePoint
11 13 (15.12%) ERP
11 13 (15.12%) Microsoft Intune
11 13 (15.12%) PowerShell
11 13 (15.12%) Windows Server
12 12 (13.95%) Logistics
12 12 (13.95%) SLA
13 11 (12.79%) Analytical Thinking
13 11 (12.79%) Continuous Improvement
13 11 (12.79%) JIRA
13 11 (12.79%) Root Cause Analysis
13 11 (12.79%) SQL Server
14 10 (11.63%) C#
14 10 (11.63%) Data Privacy
14 10 (11.63%) E-Commerce
14 10 (11.63%) Firewall
14 10 (11.63%) QA

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (16.28%) SharePoint
2 5 (5.81%) Microsoft Exchange
Applications
1 1 (1.16%) Microsoft Excel
1 1 (1.16%) Microsoft PowerPoint
Business Applications
1 5 (5.81%) Dynamics CRM
Cloud Services
1 33 (38.37%) Azure
2 25 (29.07%) Microsoft 365
3 16 (18.60%) Entra ID
4 14 (16.28%) SaaS
5 4 (4.65%) Google Workspace
6 1 (1.16%) AWS
Communications & Networking
1 14 (16.28%) Remote Desktop
2 10 (11.63%) Firewall
3 7 (8.14%) DHCP
3 7 (8.14%) DNS
3 7 (8.14%) VPN
4 6 (6.98%) TCP/IP
5 5 (5.81%) Wi-Fi
6 4 (4.65%) LAN
6 4 (4.65%) WAN
7 3 (3.49%) VoIP
8 1 (1.16%) Wireless
Database & Business Intelligence
1 11 (12.79%) SQL Server
Development Applications
1 11 (12.79%) JIRA
General
1 29 (33.72%) Social Skills
2 14 (16.28%) Analytical Skills
3 12 (13.95%) Retail
4 11 (12.79%) Law
5 4 (4.65%) Electronics
6 3 (3.49%) Advertising
6 3 (3.49%) Organisational Skills
7 2 (2.33%) Manufacturing
7 2 (2.33%) Telecoms
8 1 (1.16%) Finance
8 1 (1.16%) Inclusion and Diversity
8 1 (1.16%) Legal
8 1 (1.16%) Military
Miscellaneous
1 11 (12.79%) Onboarding
2 1 (1.16%) iSeries
2 1 (1.16%) Self-Motivation
Operating Systems
1 21 (24.42%) Windows
2 13 (15.12%) Windows Server
3 6 (6.98%) Apple iOS
3 6 (6.98%) Windows 10
4 5 (5.81%) Android
Processes & Methodologies
1 38 (44.19%) Problem-Solving
2 23 (26.74%) Customer Service
3 16 (18.60%) Mentoring
4 15 (17.44%) CRM
5 13 (15.12%) ERP
6 12 (13.95%) Logistics
7 11 (12.79%) Analytical Thinking
7 11 (12.79%) Continuous Improvement
7 11 (12.79%) Root Cause Analysis
8 10 (11.63%) Data Privacy
8 10 (11.63%) E-Commerce
9 9 (10.47%) Service Management
10 8 (9.30%) Cybersecurity
10 8 (9.30%) Service Delivery
11 7 (8.14%) ITSM
12 6 (6.98%) Computer Science
12 6 (6.98%) Task Automation
13 5 (5.81%) Performance Metrics
14 4 (4.65%) ITIL
14 4 (4.65%) SIEM
Programming Languages
1 21 (24.42%) SQL
2 13 (15.12%) PowerShell
3 10 (11.63%) C#
4 7 (8.14%) T-SQL
5 2 (2.33%) Python
Qualifications
1 6 (6.98%) Computer Science Degree
1 6 (6.98%) Degree
2 4 (4.65%) CompTIA Security+
2 4 (4.65%) SC Cleared
2 4 (4.65%) Security Cleared
3 3 (3.49%) A+ Certification
3 3 (3.49%) CCA
3 3 (3.49%) CCNA
3 3 (3.49%) Cisco Certification
3 3 (3.49%) Citrix Certification
3 3 (3.49%) MCSA
3 3 (3.49%) MCSE
3 3 (3.49%) Microsoft Certification
3 3 (3.49%) Microsoft Certified Professional
4 1 (1.16%) DBS Check
Quality Assurance & Compliance
1 12 (13.95%) SLA
2 10 (11.63%) QA
3 4 (4.65%) Cyber Essentials
3 4 (4.65%) ISO/IEC 27001
3 4 (4.65%) NIST
4 1 (1.16%) Accessibility
4 1 (1.16%) GDPR
System Software
1 20 (23.26%) Active Directory
2 5 (5.81%) Hyper-V
2 5 (5.81%) VMware Infrastructure
Systems Management
1 13 (15.12%) Microsoft Intune
Vendors
1 35 (40.70%) Microsoft
2 9 (10.47%) Cisco
3 8 (9.30%) VMware
4 6 (6.98%) Meraki
5 4 (4.65%) Google
6 3 (3.49%) Citrix
6 3 (3.49%) Freshdesk
6 3 (3.49%) HP
6 3 (3.49%) ServiceNow
7 1 (1.16%) SolarWinds