2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £32,000 per year, according to job vacancies posted during the 6 months leading to 12 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 May 2026
Same period 2025 Same period 2024
Rank 195 133 214
Rank change year-on-year -62 +81 +28
Permanent jobs requiring a 2nd Line Support 62 96 100
As % of all permanent jobs in the Midlands 0.48% 1.90% 0.85%
As % of the Job Titles category 0.51% 2.08% 0.91%
Number of salaries quoted 55 96 84
10th Percentile £26,000 £26,250 £23,750
25th Percentile £28,250 £26,500 £26,500
Median annual salary (50th Percentile) £32,000 £30,500 £29,500
Median % change year-on-year +4.92% +3.39% +1.72%
75th Percentile £35,000 £34,656 £33,188
90th Percentile £41,000 £40,250 £37,250
England median annual salary £32,500 £31,500 £31,000
% change year-on-year +3.17% +1.61% -3.13%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,078 4,612 11,044
% of permanent jobs with a recognized job title 93.21% 91.18% 94.23%
Number of salaries quoted 7,737 2,787 8,340
10th Percentile £29,750 £27,038 £26,250
25th Percentile £36,250 £32,500 £33,750
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -9.52%
75th Percentile £65,000 £63,750 £61,123
90th Percentile £81,250 £75,000 £75,000
England median annual salary £55,000 £59,000 £54,000
% change year-on-year -6.78% +9.26% -11.18%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 12 May 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 12 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -27 34 £31,500 +3.28% 10
East Midlands -66 24 £26,750 -15.08% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 12 May 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 26 (41.94%) Problem-Solving
2 25 (40.32%) Microsoft
3 24 (38.71%) Azure
4 21 (33.87%) Microsoft 365
5 19 (30.65%) Active Directory
6 16 (25.81%) Windows
7 15 (24.19%) PowerShell
8 13 (20.97%) Entra ID
9 12 (19.35%) SharePoint
9 12 (19.35%) Windows Server
10 11 (17.74%) Customer Service
11 10 (16.13%) Firewall
12 9 (14.52%) Cybersecurity
12 9 (14.52%) JIRA
12 9 (14.52%) Microsoft Intune
12 9 (14.52%) Service Management
13 7 (11.29%) VPN
14 6 (9.68%) Cisco
14 6 (9.68%) Computer Science
14 6 (9.68%) Computer Science Degree
14 6 (9.68%) Degree
14 6 (9.68%) Meraki
14 6 (9.68%) SLA
14 6 (9.68%) SQL
14 6 (9.68%) SQL Server
14 6 (9.68%) Task Automation
15 5 (8.06%) Android
15 5 (8.06%) Apple iOS
15 5 (8.06%) Hyper-V
15 5 (8.06%) Microsoft Exchange

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 12 (19.35%) SharePoint
2 5 (8.06%) Microsoft Exchange
Business Applications
1 3 (4.84%) Dynamics CRM
Cloud Services
1 24 (38.71%) Azure
2 21 (33.87%) Microsoft 365
3 13 (20.97%) Entra ID
4 4 (6.45%) Google Workspace
5 3 (4.84%) AWS
5 3 (4.84%) SaaS
Communications & Networking
1 10 (16.13%) Firewall
2 7 (11.29%) VPN
3 5 (8.06%) Wi-Fi
4 4 (6.45%) DHCP
4 4 (6.45%) DNS
4 4 (6.45%) LAN
4 4 (6.45%) Remote Desktop
4 4 (6.45%) WAN
5 3 (4.84%) TCP/IP
5 3 (4.84%) VoIP
6 1 (1.61%) Wireless
Database & Business Intelligence
1 6 (9.68%) SQL Server
Development Applications
1 9 (14.52%) JIRA
General
1 11 (17.74%) Social Skills
2 9 (14.52%) Law
3 5 (8.06%) Manufacturing
4 4 (6.45%) Electronics
4 4 (6.45%) Retail
4 4 (6.45%) Telecoms
5 3 (4.84%) Analytical Skills
5 3 (4.84%) Organisational Skills
6 1 (1.61%) Advertising
6 1 (1.61%) Finance
6 1 (1.61%) Inclusion and Diversity
6 1 (1.61%) Military
Miscellaneous
1 3 (4.84%) iSeries
2 2 (3.23%) Onboarding
2 2 (3.23%) Self-Motivation
Operating Systems
1 16 (25.81%) Windows
2 12 (19.35%) Windows Server
3 5 (8.06%) Android
3 5 (8.06%) Apple iOS
4 3 (4.84%) Windows 10
Processes & Methodologies
1 26 (41.94%) Problem-Solving
2 11 (17.74%) Customer Service
3 9 (14.52%) Cybersecurity
3 9 (14.52%) Service Management
4 6 (9.68%) Computer Science
4 6 (9.68%) Task Automation
5 5 (8.06%) Service Delivery
6 4 (6.45%) Customer Experience
6 4 (6.45%) ITSM
6 4 (6.45%) Logistics
6 4 (6.45%) Problem Management
6 4 (6.45%) Remote Monitoring and Management
6 4 (6.45%) SIEM
7 3 (4.84%) Break/Fix
7 3 (4.84%) Change Management
7 3 (4.84%) Collaborative Working
7 3 (4.84%) Continuous Improvement
7 3 (4.84%) Performance Metrics
7 3 (4.84%) Proactive Maintenance
7 3 (4.84%) Root Cause Analysis
Programming Languages
1 15 (24.19%) PowerShell
2 6 (9.68%) SQL
3 4 (6.45%) Python
4 3 (4.84%) T-SQL
Qualifications
1 6 (9.68%) Computer Science Degree
1 6 (9.68%) Degree
2 4 (6.45%) CompTIA Security+
2 4 (6.45%) SC Cleared
2 4 (6.45%) Security Cleared
3 3 (4.84%) A+ Certification
4 1 (1.61%) DBS Check
Quality Assurance & Compliance
1 6 (9.68%) SLA
2 4 (6.45%) Cyber Essentials
2 4 (6.45%) ISO/IEC 27001
2 4 (6.45%) NIST
3 1 (1.61%) Accessibility
3 1 (1.61%) GDPR
System Software
1 19 (30.65%) Active Directory
2 5 (8.06%) Hyper-V
2 5 (8.06%) VMware Infrastructure
Systems Management
1 9 (14.52%) Microsoft Intune
Vendors
1 25 (40.32%) Microsoft
2 6 (9.68%) Cisco
2 6 (9.68%) Meraki
3 5 (8.06%) VMware
4 4 (6.45%) Google
5 3 (4.84%) HP
5 3 (4.84%) SolarWinds