2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £32,000 per year, according to job vacancies posted during the 6 months leading to 25 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jul 2026
Same period 2025 Same period 2024
Rank 194 98 214
Rank change year-on-year -96 +116 +20
Permanent jobs requiring a 2nd Line Support 68 160 90
As % of all permanent jobs in the Midlands 0.50% 2.83% 0.77%
As % of the Job Titles category 0.53% 3.11% 0.82%
Number of salaries quoted 53 160 76
10th Percentile £25,500 £26,250 £24,750
25th Percentile £28,000 £26,500 £26,750
Median annual salary (50th Percentile) £32,000 £30,500 £30,000
Median % change year-on-year +4.92% +1.67% +5.26%
75th Percentile £35,000 £33,750 £34,000
90th Percentile £42,500 £37,500 £37,250
England median annual salary £32,500 £31,500 £32,000
% change year-on-year +3.17% -1.56% -1.54%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 12,915 5,142 11,018
% of permanent jobs with a recognized job title 94.66% 90.93% 94.25%
Number of salaries quoted 9,013 3,279 7,404
10th Percentile £30,000 £26,500 £26,750
25th Percentile £38,750 £32,000 £35,000
Median annual salary (50th Percentile) £50,000 £47,500 £47,500
Median % change year-on-year +5.26% - -9.52%
75th Percentile £65,000 £63,500 £62,500
90th Percentile £80,000 £76,250 £75,000
England median annual salary £57,500 £55,000 £55,000
% change year-on-year +4.55% - -8.33%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 25 July 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 25 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -79 40 £35,000 +18.64% 6
West Midlands -62 28 £32,000 +4.92% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 25 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 26 (38.24%) Problem-Solving
2 22 (32.35%) Microsoft
3 19 (27.94%) Microsoft 365
4 18 (26.47%) Active Directory
5 17 (25.00%) Azure
5 17 (25.00%) PowerShell
6 15 (22.06%) Windows
7 14 (20.59%) ITSM
8 12 (17.65%) Root Cause Analysis
8 12 (17.65%) Windows Server
9 11 (16.18%) Customer Service
9 11 (16.18%) Service Management
10 10 (14.71%) ITIL
11 9 (13.24%) Entra ID
11 9 (13.24%) JIRA
12 8 (11.76%) Cisco
12 8 (11.76%) Computer Science
12 8 (11.76%) Computer Science Degree
12 8 (11.76%) Continuous Improvement
12 8 (11.76%) Degree
12 8 (11.76%) Meraki
12 8 (11.76%) Microsoft Intune
12 8 (11.76%) Task Automation
13 7 (10.29%) Customer Experience
13 7 (10.29%) Problem Management
13 7 (10.29%) Service Delivery
13 7 (10.29%) ServiceNow
14 6 (8.82%) Analytics
14 6 (8.82%) Asset Management
14 6 (8.82%) DHCP

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 6 (8.82%) Microsoft Exchange
2 5 (7.35%) SharePoint
Business Applications
1 2 (2.94%) Dynamics NAV
Cloud Services
1 19 (27.94%) Microsoft 365
2 17 (25.00%) Azure
3 9 (13.24%) Entra ID
4 4 (5.88%) AWS
5 3 (4.41%) SaaS
6 2 (2.94%) Dynamics 365
Communications & Networking
1 6 (8.82%) DHCP
1 6 (8.82%) DNS
1 6 (8.82%) Wi-Fi
2 5 (7.35%) Firewall
2 5 (7.35%) VPN
3 4 (5.88%) TCP/IP
4 3 (4.41%) VoIP
5 1 (1.47%) LAN
5 1 (1.47%) Remote Desktop
5 1 (1.47%) SAN
5 1 (1.47%) VLAN
5 1 (1.47%) WAN
5 1 (1.47%) Wireless
Database & Business Intelligence
1 5 (7.35%) SQL Server
Development Applications
1 9 (13.24%) JIRA
2 1 (1.47%) Carbide.c++
General
1 15 (22.06%) Social Skills
2 10 (14.71%) Analytical Skills
3 8 (11.76%) Law
4 5 (7.35%) Manufacturing
5 4 (5.88%) Electronics
5 4 (5.88%) Retail
5 4 (5.88%) Telecoms
6 3 (4.41%) Finance
7 1 (1.47%) Aerospace
7 1 (1.47%) Documentation Skills
7 1 (1.47%) Inclusion and Diversity
7 1 (1.47%) Military
Libraries, Frameworks & Software Standards
1 6 (8.82%) REST
1 6 (8.82%) SOAP
Miscellaneous
1 6 (8.82%) CMDB
2 3 (4.41%) iSeries
2 3 (4.41%) Onboarding
3 2 (2.94%) Self-Motivation
4 1 (1.47%) Replication
Operating Systems
1 15 (22.06%) Windows
2 12 (17.65%) Windows Server
3 4 (5.88%) Android
3 4 (5.88%) Apple iOS
4 3 (4.41%) Windows 10
Processes & Methodologies
1 26 (38.24%) Problem-Solving
2 14 (20.59%) ITSM
3 12 (17.65%) Root Cause Analysis
4 11 (16.18%) Customer Service
4 11 (16.18%) Service Management
5 10 (14.71%) ITIL
6 8 (11.76%) Computer Science
6 8 (11.76%) Continuous Improvement
6 8 (11.76%) Task Automation
7 7 (10.29%) Customer Experience
7 7 (10.29%) Problem Management
7 7 (10.29%) Service Delivery
8 6 (8.82%) Analytics
8 6 (8.82%) Asset Management
8 6 (8.82%) Knowledge Management
9 4 (5.88%) Logistics
10 3 (4.41%) Collaborative Working
10 3 (4.41%) Escalation Management
10 3 (4.41%) Performance Management
10 3 (4.41%) Proactive Maintenance
Programming Languages
1 17 (25.00%) PowerShell
2 6 (8.82%) JavaScript
3 5 (7.35%) SQL
4 4 (5.88%) Python
5 2 (2.94%) T-SQL
Qualifications
1 8 (11.76%) Computer Science Degree
1 8 (11.76%) Degree
2 4 (5.88%) Security Cleared
3 1 (1.47%) DBS Check
3 1 (1.47%) SC Cleared
Quality Assurance & Compliance
1 6 (8.82%) SLA
2 1 (1.47%) Accessibility
2 1 (1.47%) GDPR
System Software
1 18 (26.47%) Active Directory
2 6 (8.82%) Hyper-V
3 5 (7.35%) VMware Infrastructure
4 1 (1.47%) Virtual Desktop
Systems Management
1 8 (11.76%) Microsoft Intune
2 2 (2.94%) Jamf Pro
Vendors
1 22 (32.35%) Microsoft
2 8 (11.76%) Cisco
2 8 (11.76%) Meraki
3 7 (10.29%) ServiceNow
4 6 (8.82%) VMware
5 3 (4.41%) HP
5 3 (4.41%) SolarWinds
6 1 (1.47%) Veeam