2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £30,500 per year, according to job vacancies posted during the 6 months leading to 13 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 96 207 180
Rank change year-on-year +111 -27 +70
Permanent jobs requiring a 2nd Line Support 143 33 49
As % of all permanent jobs in the Midlands 1.84% 0.52% 0.85%
As % of the Job Titles category 2.03% 0.55% 0.91%
Number of salaries quoted 139 22 38
10th Percentile £27,650 £28,466 £24,550
25th Percentile £28,750 £29,750 £25,531
Median annual salary (50th Percentile) £30,500 £32,500 £27,000
Median % change year-on-year -6.15% +20.37% -10.00%
75th Percentile £35,000 £36,625 £31,500
90th Percentile £39,253 £38,400 £33,750
England median annual salary £32,000 £33,500 £32,500
% change year-on-year -4.48% +3.08% +3.17%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 7,050 5,997 5,409
% of permanent jobs with a recognized job title 90.61% 94.17% 94.38%
Number of salaries quoted 4,293 2,784 4,470
10th Percentile £28,000 £31,250 £26,500
25th Percentile £35,000 £38,750 £35,000
Median annual salary (50th Percentile) £48,500 £52,500 £49,990
Median % change year-on-year -7.62% +5.02% -4.78%
75th Percentile £65,000 £65,338 £62,500
90th Percentile £80,000 £78,000 £75,000
England median annual salary £55,000 £60,000 £57,800
% change year-on-year -8.33% +3.81% -6.02%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 13 January 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +49 87 £30,000 -4.76% 3
West Midlands +62 51 £31,500 -6.67% 8
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 13 January 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 70 (48.95%) Problem-Solving
2 67 (46.85%) SQL
3 56 (39.16%) Customer Service
4 52 (36.36%) Microsoft
5 50 (34.97%) Mentoring
6 43 (30.07%) Azure
7 42 (29.37%) CRM
8 41 (28.67%) Remote Desktop
8 41 (28.67%) SaaS
8 41 (28.67%) SLA
8 41 (28.67%) Windows
9 40 (27.97%) ERP
9 40 (27.97%) Logistics
10 37 (25.87%) Analytical Thinking
10 37 (25.87%) C#
10 37 (25.87%) Continuous Improvement
10 37 (25.87%) Data Privacy
10 37 (25.87%) E-Commerce
10 37 (25.87%) Microsoft 365
10 37 (25.87%) Root Cause Analysis
11 33 (23.08%) QA
12 31 (21.68%) SC Cleared
12 31 (21.68%) Security Cleared
13 26 (18.18%) Active Directory
14 25 (17.48%) Incident Management
15 20 (13.99%) VMware
16 19 (13.29%) Batch Management
16 19 (13.29%) Patch Management
17 17 (11.89%) Firewall
18 16 (11.19%) Entra ID

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 9 (6.29%) SharePoint
2 4 (2.80%) Confluence
Applications
1 5 (3.50%) Microsoft Office
2 4 (2.80%) CATIA
2 4 (2.80%) Microsoft Excel
3 1 (0.70%) Microsoft PowerPoint
Business Applications
1 5 (3.50%) Dynamics CRM
2 2 (1.40%) Remedy ITSM
Cloud Services
1 43 (30.07%) Azure
2 41 (28.67%) SaaS
3 37 (25.87%) Microsoft 365
4 16 (11.19%) Entra ID
5 4 (2.80%) Google Workspace
Communications & Networking
1 41 (28.67%) Remote Desktop
2 17 (11.89%) Firewall
3 14 (9.79%) DNS
4 12 (8.39%) DHCP
5 11 (7.69%) LAN
5 11 (7.69%) WAN
6 8 (5.59%) Wi-Fi
7 6 (4.20%) VPN
8 5 (3.50%) TCP/IP
9 4 (2.80%) VLAN
10 2 (1.40%) Broadband
10 2 (1.40%) Ethernet
10 2 (1.40%) MPLS
10 2 (1.40%) PBX
10 2 (1.40%) PSTN
10 2 (1.40%) VoIP
Database & Business Intelligence
1 8 (5.59%) SQL Server
Development Applications
1 9 (6.29%) JIRA
General
1 72 (50.35%) Social Skills
2 45 (31.47%) Analytical Skills
3 37 (25.87%) Retail
4 31 (21.68%) Law
5 24 (16.78%) Marketing
6 21 (14.69%) Organisational Skills
7 7 (4.90%) Advertising
8 5 (3.50%) Manufacturing
9 3 (2.10%) Finance
10 1 (0.70%) Automotive
10 1 (0.70%) Legal
Miscellaneous
1 45 (31.47%) Onboarding
2 10 (6.99%) Driving Licence
3 6 (4.20%) Data Centre
4 3 (2.10%) iSeries
5 2 (1.40%) Self-Motivation
Operating Systems
1 41 (28.67%) Windows
2 15 (10.49%) Windows Server
3 14 (9.79%) Windows 10
4 10 (6.99%) Apple iOS
5 9 (6.29%) Android
5 9 (6.29%) Linux
6 4 (2.80%) Mac OS
7 1 (0.70%) Windows Server 2019
Processes & Methodologies
1 70 (48.95%) Problem-Solving
2 56 (39.16%) Customer Service
3 50 (34.97%) Mentoring
4 42 (29.37%) CRM
5 40 (27.97%) ERP
5 40 (27.97%) Logistics
6 37 (25.87%) Analytical Thinking
6 37 (25.87%) Continuous Improvement
6 37 (25.87%) Data Privacy
6 37 (25.87%) E-Commerce
6 37 (25.87%) Root Cause Analysis
7 25 (17.48%) Incident Management
8 19 (13.29%) Batch Management
8 19 (13.29%) Patch Management
9 9 (6.29%) Change Control
9 9 (6.29%) Project Delivery
9 9 (6.29%) Server Management
10 8 (5.59%) Service Delivery
11 7 (4.90%) ITIL
11 7 (4.90%) Service Management
Programming Languages
1 67 (46.85%) SQL
2 37 (25.87%) C#
3 4 (2.80%) T-SQL
Qualifications
1 31 (21.68%) SC Cleared
1 31 (21.68%) Security Cleared
2 9 (6.29%) CCA
2 9 (6.29%) CCNA
2 9 (6.29%) Cisco Certification
2 9 (6.29%) Citrix Certification
2 9 (6.29%) MCP
2 9 (6.29%) MCSA
2 9 (6.29%) MCSE
2 9 (6.29%) Microsoft Certification
3 4 (2.80%) CompTIA Security+
4 2 (1.40%) A+ Certification
Quality Assurance & Compliance
1 41 (28.67%) SLA
2 33 (23.08%) QA
3 6 (4.20%) GDPR
4 4 (2.80%) Cyber Essentials
4 4 (2.80%) ISO/IEC 27001
4 4 (2.80%) NIST
System Software
1 26 (18.18%) Active Directory
2 12 (8.39%) Hyper-V
3 10 (6.99%) VMware Infrastructure
4 4 (2.80%) vSphere
5 2 (1.40%) BitLocker
5 2 (1.40%) Firmware
Systems Management
1 10 (6.99%) Microsoft Intune
2 5 (3.50%) Jamf Pro
3 2 (1.40%) FortiGate
3 2 (1.40%) SCCM
Vendors
1 52 (36.36%) Microsoft
2 20 (13.99%) VMware
3 13 (9.09%) Cisco
4 9 (6.29%) Citrix
5 7 (4.90%) Apple
6 5 (3.50%) Samsung
7 4 (2.80%) Google
7 4 (2.80%) SonicWALL
8 3 (2.10%) Freshdesk
8 3 (2.10%) ServiceNow
9 2 (1.40%) Fortinet
9 2 (1.40%) HP
9 2 (1.40%) Juniper
9 2 (1.40%) McAfee
9 2 (1.40%) MobileIron
9 2 (1.40%) Remedy