2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £32,500 per year, according to job vacancies posted during the 6 months leading to 4 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Oct 2026
Same period 2025 Same period 2024
Rank 207 85 217
Rank change year-on-year -122 +132 -33
Permanent jobs requiring a 2nd Line Support 77 192 57
As % of all permanent jobs in the Midlands 0.49% 3.40% 0.59%
As % of the Job Titles category 0.53% 3.67% 0.62%
Number of salaries quoted 54 192 36
10th Percentile £24,600 £26,500 £26,250
25th Percentile £28,625 £28,750 £28,305
Median annual salary (50th Percentile) £32,500 £30,000 £33,250
Median % change year-on-year +8.33% -9.77% +12.71%
75th Percentile £38,563 £33,750 £34,000
90th Percentile £43,750 £37,500 £39,125
England median annual salary £33,000 £31,500 £33,500
% change year-on-year +4.76% -5.97% +3.08%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 14,624 5,238 9,128
% of permanent jobs with a recognized job title 92.64% 92.76% 94.87%
Number of salaries quoted 10,187 3,191 4,825
10th Percentile £30,000 £27,000 £28,750
25th Percentile £40,000 £31,500 £35,700
Median annual salary (50th Percentile) £50,000 £45,000 £50,000
Median % change year-on-year +11.11% -10.00% -
75th Percentile £65,000 £62,500 £65,000
90th Percentile £80,000 £77,500 £77,500
England median annual salary £59,000 £55,000 £55,000
% change year-on-year +7.27% - -8.33%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 4 October 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 4 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands -96 43 £35,000 +16.67% 6
West Midlands -71 34 £32,500 +4.84% 9
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 4 October 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 39 (50.65%) Microsoft
2 36 (46.75%) Microsoft 365
3 34 (44.16%) Problem-Solving
4 31 (40.26%) Windows
5 25 (32.47%) Customer Service
6 23 (29.87%) Active Directory
6 23 (29.87%) Windows Server
7 20 (25.97%) Azure
8 17 (22.08%) Entra ID
8 17 (22.08%) ITIL
8 17 (22.08%) ITSM
9 16 (20.78%) Root Cause Analysis
10 15 (19.48%) DHCP
10 15 (19.48%) DNS
11 13 (16.88%) PowerShell
11 13 (16.88%) TCP/IP
11 13 (16.88%) VPN
12 12 (15.58%) Continuous Improvement
12 12 (15.58%) ServiceNow
13 11 (14.29%) Analytics
13 11 (14.29%) Asset Management
13 11 (14.29%) JavaScript
13 11 (14.29%) Knowledge Management
13 11 (14.29%) Microsoft Exchange
13 11 (14.29%) Microsoft Intune
13 11 (14.29%) Problem Management
13 11 (14.29%) Wi-Fi
14 10 (12.99%) Degree
14 10 (12.99%) Windows 10
15 9 (11.69%) Computer Science

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 11 (14.29%) Microsoft Exchange
2 7 (9.09%) SharePoint
3 2 (2.60%) IIS
Business Applications
1 3 (3.90%) Dynamics NAV
Cloud Services
1 36 (46.75%) Microsoft 365
2 20 (25.97%) Azure
3 17 (22.08%) Entra ID
4 5 (6.49%) OneDrive
5 4 (5.19%) AWS
6 3 (3.90%) Dynamics 365
6 3 (3.90%) GCP
6 3 (3.90%) SaaS
Communications & Networking
1 15 (19.48%) DHCP
1 15 (19.48%) DNS
2 13 (16.88%) TCP/IP
2 13 (16.88%) VPN
3 11 (14.29%) Wi-Fi
4 7 (9.09%) Firewall
4 7 (9.09%) VLAN
5 3 (3.90%) LAN
5 3 (3.90%) WAN
6 2 (2.60%) Wireless
7 1 (1.30%) Remote Desktop
7 1 (1.30%) SAN
Database & Business Intelligence
1 3 (3.90%) SQL Server
Development Applications
1 7 (9.09%) JIRA
2 1 (1.30%) Carbide.c++
General
1 28 (36.36%) Social Skills
2 17 (22.08%) Analytical Skills
3 5 (6.49%) Law
3 5 (6.49%) Manufacturing
3 5 (6.49%) Organisational Skills
4 4 (5.19%) Finance
4 4 (5.19%) Retail
4 4 (5.19%) Telecoms
5 2 (2.60%) Advertising
5 2 (2.60%) Electronics
6 1 (1.30%) Aerospace
6 1 (1.30%) Documentation Skills
6 1 (1.30%) Inclusion and Diversity
6 1 (1.30%) Military
Libraries, Frameworks & Software Standards
1 8 (10.39%) REST
1 8 (10.39%) SOAP
Miscellaneous
1 11 (14.29%) CMDB
2 4 (5.19%) Management Information System
2 4 (5.19%) Onboarding
2 4 (5.19%) Self-Motivation
3 3 (3.90%) Enterprise Software
3 3 (3.90%) iSeries
4 1 (1.30%) Driving Licence
4 1 (1.30%) Educational Technology
4 1 (1.30%) Replication
Operating Systems
1 31 (40.26%) Windows
2 23 (29.87%) Windows Server
3 10 (12.99%) Windows 10
4 4 (5.19%) Windows Server 2016
5 1 (1.30%) Android
5 1 (1.30%) Apple iOS
Processes & Methodologies
1 34 (44.16%) Problem-Solving
2 25 (32.47%) Customer Service
3 17 (22.08%) ITIL
3 17 (22.08%) ITSM
4 16 (20.78%) Root Cause Analysis
5 12 (15.58%) Continuous Improvement
6 11 (14.29%) Analytics
6 11 (14.29%) Asset Management
6 11 (14.29%) Knowledge Management
6 11 (14.29%) Problem Management
7 9 (11.69%) Computer Science
7 9 (11.69%) Customer Experience
7 9 (11.69%) Service Management
8 8 (10.39%) Logistics
9 6 (7.79%) Service Delivery
9 6 (7.79%) Task Automation
10 5 (6.49%) Cybersecurity
10 5 (6.49%) Escalation Management
10 5 (6.49%) Performance Management
11 4 (5.19%) AI
Programming Languages
1 13 (16.88%) PowerShell
2 11 (14.29%) JavaScript
3 4 (5.19%) Python
3 4 (5.19%) Ruby
4 3 (3.90%) SQL
Qualifications
1 10 (12.99%) Degree
2 9 (11.69%) Computer Science Degree
3 4 (5.19%) Security Cleared
4 2 (2.60%) DBS Check
5 1 (1.30%) CCNA
5 1 (1.30%) Cisco Certification
5 1 (1.30%) Network+ Certification
5 1 (1.30%) SC Cleared
Quality Assurance & Compliance
1 9 (11.69%) SLA
2 2 (2.60%) Cyber Essentials
2 2 (2.60%) Cyber Essentials PLUS
3 1 (1.30%) Accessibility
3 1 (1.30%) GDPR
System Software
1 23 (29.87%) Active Directory
2 3 (3.90%) Hyper-V
3 2 (2.60%) VMware Infrastructure
3 2 (2.60%) vSphere
3 2 (2.60%) XenApp
4 1 (1.30%) Virtual Desktop
Systems Management
1 11 (14.29%) Microsoft Intune
2 3 (3.90%) Jamf Pro
Vendors
1 39 (50.65%) Microsoft
2 12 (15.58%) ServiceNow
3 7 (9.09%) Cisco
3 7 (9.09%) VMware
4 6 (7.79%) Meraki
5 4 (5.19%) Sophos
6 3 (3.90%) Apple
6 3 (3.90%) Google
6 3 (3.90%) HP
6 3 (3.90%) SolarWinds
7 2 (2.60%) Citrix
7 2 (2.60%) Dell
7 2 (2.60%) Fortinet
7 2 (2.60%) Mitel
7 2 (2.60%) SonicWALL
7 2 (2.60%) WatchGuard
8 1 (1.30%) Veeam