2nd Line Support Jobs in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £30,500 per year, according to job vacancies posted during the 6 months leading to 16 July 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Jul 2025
Same period 2024 Same period 2023
Rank 119 225 241
Rank change year-on-year +106 +16 +43
Permanent jobs requiring a 2nd Line Support 154 106 54
As % of all permanent jobs advertised in the Midlands 2.23% 0.79% 0.68%
As % of the Job Titles category 2.43% 0.84% 0.76%
Number of salaries quoted 154 87 47
10th Percentile £26,250 £24,900 £24,000
25th Percentile £26,500 £26,750 £25,500
Median annual salary (50th Percentile) £30,500 £30,000 £27,500
Median % change year-on-year +1.67% +9.09% +3.77%
75th Percentile £33,750 £34,000 £33,000
90th Percentile £37,500 £37,250 £33,750
England median annual salary £31,500 £32,000 £32,500
% change year-on-year -1.56% -1.54% +6.56%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 6,334 12,592 7,148
% of permanent jobs with a recognized job title 91.56% 94.33% 90.10%
Number of salaries quoted 3,285 8,649 4,513
10th Percentile £26,500 £26,250 £29,000
25th Percentile £32,000 £35,000 £38,000
Median annual salary (50th Percentile) £47,683 £47,500 £52,500
Median % change year-on-year +0.39% -9.52% +5.00%
75th Percentile £63,500 £61,250 £66,250
90th Percentile £76,250 £75,000 £77,500
England median annual salary £55,000 £52,900 £60,000
% change year-on-year +3.97% -11.83% -

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the Midlands.

Salary trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 16 July 2025.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 16 July 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +82 89 £29,500 -9.23% 7
West Midlands +72 65 £30,500 +3.39% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 16 July 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 85 (55.19%) Microsoft
2 84 (54.55%) Windows
3 79 (51.30%) Problem-Solving
4 76 (49.35%) Active Directory
5 74 (48.05%) Social Skills
6 62 (40.26%) Microsoft 365
7 60 (38.96%) Customer Service
8 59 (38.31%) Azure
9 36 (23.38%) SLA
10 35 (22.73%) Driving Licence
11 27 (17.53%) Law
12 26 (16.88%) Cisco
12 26 (16.88%) WAN
12 26 (16.88%) Mac OS
13 25 (16.23%) Cybersecurity
14 24 (15.58%) Windows 10
15 23 (14.94%) LAN
16 22 (14.29%) Incident Management
17 21 (13.64%) SQL
18 20 (12.99%) SC Cleared
18 20 (12.99%) Security Cleared
18 20 (12.99%) Organisational Skills
19 19 (12.34%) Mentoring
20 18 (11.69%) Entra ID
20 18 (11.69%) Microsoft Exchange
21 17 (11.04%) Wi-Fi
21 17 (11.04%) Patch Management
21 17 (11.04%) Marketing
21 17 (11.04%) Batch Management
22 16 (10.39%) Logistics

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (11.69%) Microsoft Exchange
2 11 (7.14%) SharePoint
3 1 (0.65%) Exchange Server 2010
3 1 (0.65%) Exchange Server 2013
Applications
1 8 (5.19%) Microsoft Office
2 2 (1.30%) Microsoft Excel
Business Applications
1 3 (1.95%) Remedy ITSM
Cloud Services
1 62 (40.26%) Microsoft 365
2 59 (38.31%) Azure
3 18 (11.69%) Entra ID
4 10 (6.49%) OneDrive
5 5 (3.25%) Mimecast
6 2 (1.30%) SaaS
Communications & Networking
1 26 (16.88%) WAN
2 23 (14.94%) LAN
3 17 (11.04%) Wi-Fi
4 14 (9.09%) Firewall
5 5 (3.25%) VoIP
6 3 (1.95%) DNS
6 3 (1.95%) Remote Desktop
6 3 (1.95%) SD-WAN
6 3 (1.95%) VLAN
7 2 (1.30%) PBX
8 1 (0.65%) DHCP
8 1 (0.65%) Ethernet
8 1 (0.65%) Internet
Database & Business Intelligence
1 4 (2.60%) SQL Server
General
1 74 (48.05%) Social Skills
2 27 (17.53%) Law
3 20 (12.99%) Organisational Skills
4 17 (11.04%) Marketing
5 12 (7.79%) Inclusion and Diversity
6 10 (6.49%) Analytical Skills
6 10 (6.49%) Finance
7 4 (2.60%) Public Sector
8 3 (1.95%) Legal
9 2 (1.30%) Retail
10 1 (0.65%) Advertising
10 1 (0.65%) Automotive
10 1 (0.65%) Electronics
Miscellaneous
1 35 (22.73%) Driving Licence
2 14 (9.09%) Onboarding
3 3 (1.95%) Data Protection Act
3 3 (1.95%) EPoS
4 2 (1.30%) iSeries
5 1 (0.65%) Self-Motivation
Operating Systems
1 84 (54.55%) Windows
2 26 (16.88%) Mac OS
3 24 (15.58%) Windows 10
4 12 (7.79%) Windows Server
5 5 (3.25%) Apple iOS
6 4 (2.60%) Linux
7 3 (1.95%) Windows 7
7 3 (1.95%) Windows Server 2019
8 2 (1.30%) Windows Server 2016
Processes & Methodologies
1 79 (51.30%) Problem-Solving
2 60 (38.96%) Customer Service
3 25 (16.23%) Cybersecurity
4 22 (14.29%) Incident Management
5 19 (12.34%) Mentoring
6 17 (11.04%) Batch Management
6 17 (11.04%) Patch Management
7 16 (10.39%) Logistics
8 9 (5.84%) ITIL
8 9 (5.84%) Problem Management
9 8 (5.19%) Mobile Device Management
10 7 (4.55%) ITSM
11 5 (3.25%) Kalman Filter
11 5 (3.25%) Service Delivery
12 4 (2.60%) Customer Experience
12 4 (2.60%) Data Protection
13 3 (1.95%) Case Management
13 3 (1.95%) Line Management
13 3 (1.95%) Project Delivery
13 3 (1.95%) Security Monitoring
Programming Languages
1 21 (13.64%) SQL
2 7 (4.55%) PowerShell
3 2 (1.30%) C#
Qualifications
1 20 (12.99%) SC Cleared
1 20 (12.99%) Security Cleared
2 8 (5.19%) CCNA
2 8 (5.19%) Cisco Certification
3 4 (2.60%) ITIL Certification
Quality Assurance & Compliance
1 36 (23.38%) SLA
2 2 (1.30%) ISO 9000
System Software
1 76 (49.35%) Active Directory
2 4 (2.60%) VMware Infrastructure
3 3 (1.95%) BitLocker
3 3 (1.95%) Firmware
3 3 (1.95%) Hyper-V
3 3 (1.95%) vSphere
4 2 (1.30%) XenApp
5 1 (0.65%) Virtual Desktop
Systems Management
1 13 (8.44%) Microsoft Intune
2 5 (3.25%) Jamf Pro
3 3 (1.95%) SCCM
4 1 (0.65%) Norton AntiVirus
Vendors
1 85 (55.19%) Microsoft
2 26 (16.88%) Cisco
3 8 (5.19%) VMware
4 6 (3.90%) Sophos
5 5 (3.25%) Barracuda Networks
5 5 (3.25%) Sage
6 4 (2.60%) ServiceNow
7 3 (1.95%) Apple
7 3 (1.95%) HP
7 3 (1.95%) McAfee
7 3 (1.95%) Meraki
7 3 (1.95%) MobileIron
7 3 (1.95%) Remedy
8 2 (1.30%) CheckPoint
8 2 (1.30%) Citrix
8 2 (1.30%) Fujitsu
8 2 (1.30%) SonicWALL
9 1 (0.65%) Symantec