Period
to 13 June 2021

The median annual salary for a 2nd Line Support was £27,500 in advertised job vacancies in the Midlands during the 6 months to 13 June 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > Midlands
6 months to
13 Jun 2021
Same period 2020 Same period 2019
Rank 195 216 219
Rank change year-on-year +21 +3 +10
Permanent jobs requiring a 2nd Line Support 102 48 139
As % of all permanent jobs advertised in the Midlands 1.14% 0.74% 1.17%
As % of the Job Titles category 1.23% 0.77% 1.22%
Number of salaries quoted 65 46 101
10th Percentile £21,750 £21,500 £20,250
25th Percentile £24,000 £24,500 £22,750
Median annual salary (50th Percentile) £27,500 £26,000 £26,000
Median % change year-on-year +5.77% - +4.00%
75th Percentile £31,250 £28,750 £29,500
90th Percentile £37,500 £32,250 £35,000
England median annual salary £28,000 £28,500 £27,500
% change year-on-year -1.75% +3.64% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Midlands
Permanent vacancies in the Midlands with a recognized job title 8,289 6,220 11,383
% of permanent IT jobs with a recognized job title 92.94% 95.81% 96.11%
Number of salaries quoted 6,244 5,231 8,830
10th Percentile £27,500 £26,250 £25,750
25th Percentile £35,000 £33,750 £32,500
Median annual salary (50th Percentile) £45,000 £45,000 £42,500
Median % change year-on-year - +5.88% -
75th Percentile £58,750 £57,500 £56,250
90th Percentile £72,500 £70,000 £67,500
England median annual salary £55,000 £55,000 £52,000
% change year-on-year - +5.77% +4.00%

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing 2nd Line Support in the Midlands.

Salary trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 13 June 2021.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 13 June 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East Midlands +9 54 £27,500 +10.00% 7
West Midlands -19 47 £27,500 +3.77% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the Midlands

For the 6 months to 13 June 2021, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 54 (52.94%) ITIL
2 49 (48.04%) Microsoft
3 47 (46.08%) Windows
4 41 (40.20%) Social Skills
5 37 (36.27%) Line Management
6 32 (31.37%) Microsoft 365
7 31 (30.39%) Active Directory
8 26 (25.49%) SLA
8 26 (25.49%) Service Management
9 23 (22.55%) Microsoft Office
9 23 (22.55%) Windows 10
10 22 (21.57%) SaaS
11 20 (19.61%) Windows Server
12 18 (17.65%) Law
13 17 (16.67%) Azure
14 16 (15.69%) Agile Software Development
15 14 (13.73%) Security Cleared
16 13 (12.75%) Release Management
16 13 (12.75%) SQL
16 13 (12.75%) WML
16 13 (12.75%) SQL Server
16 13 (12.75%) Linux
16 13 (12.75%) DevOps
16 13 (12.75%) Problem-Solving
16 13 (12.75%) Self-Awareness
17 12 (11.76%) VMware
18 10 (9.80%) Windows 7
18 10 (9.80%) Microsoft Excel
18 10 (9.80%) MS Exchange
18 10 (9.80%) Service Delivery

2nd Line Support Skill Set
Co-occurring IT Skills in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.80%) MS Exchange
2 8 (7.84%) SharePoint
3 1 (0.98%) Exchange Server 2010
3 1 (0.98%) Exchange Server 2013
3 1 (0.98%) IIS
3 1 (0.98%) Skype for Business
Applications
1 23 (22.55%) Microsoft Office
2 10 (9.80%) Microsoft Excel
3 7 (6.86%) Microsoft PowerPoint
3 7 (6.86%) MS Visio
Business Applications
1 5 (4.90%) Dynamics CRM
2 3 (2.94%) Sage 200
3 2 (1.96%) Remedy ITSM
Cloud Services
1 32 (31.37%) Microsoft 365
2 22 (21.57%) SaaS
3 17 (16.67%) Azure
4 5 (4.90%) Azure Data Factory
4 5 (4.90%) Dynamics 365
4 5 (4.90%) Power Automate
4 5 (4.90%) Power Platform
4 5 (4.90%) PowerApps
5 2 (1.96%) Azure Active Directory
5 2 (1.96%) OneDrive
6 1 (0.98%) Google Workspace
Communications & Networking
1 9 (8.82%) TCP/IP
1 9 (8.82%) Wi-Fi
2 8 (7.84%) LAN
2 8 (7.84%) WAN
3 5 (4.90%) Firewall
4 4 (3.92%) NAS
4 4 (3.92%) SAN
4 4 (3.92%) Wireless
5 3 (2.94%) DHCP
5 3 (2.94%) DNS
5 3 (2.94%) Internet
5 3 (2.94%) Remote Desktop
5 3 (2.94%) VoIP
6 2 (1.96%) VPN
7 1 (0.98%) BGP
7 1 (0.98%) Network Security
7 1 (0.98%) OSPF
7 1 (0.98%) Skype
7 1 (0.98%) VLAN
7 1 (0.98%) WLAN
Database & Business Intelligence
1 13 (12.75%) SQL Server
2 7 (6.86%) SQL Server 2000
3 5 (4.90%) Power BI
General
1 41 (40.20%) Social Skills
2 18 (17.65%) Law
3 5 (4.90%) Retail
4 3 (2.94%) Analytical Skills
4 3 (2.94%) Legal
5 2 (1.96%) Finance
6 1 (0.98%) Games
6 1 (0.98%) Marketing
Libraries, Frameworks & Software Standards
1 13 (12.75%) WML
2 5 (4.90%) CSS
2 5 (4.90%) HTML
Miscellaneous
1 6 (5.88%) Management Information System
2 5 (4.90%) Self-Motivation
3 2 (1.96%) Driving Licence
3 2 (1.96%) iPad
3 2 (1.96%) iPhone
4 1 (0.98%) AS400
4 1 (0.98%) Data Centre
4 1 (0.98%) Replication
4 1 (0.98%) Smartphone
Operating Systems
1 47 (46.08%) Windows
2 23 (22.55%) Windows 10
3 20 (19.61%) Windows Server
4 13 (12.75%) Linux
5 10 (9.80%) Windows 7
6 9 (8.82%) Windows XP
7 7 (6.86%) Windows Server 2003
8 6 (5.88%) Windows Vista
9 4 (3.92%) Windows Server 2012
10 2 (1.96%) Windows Server 2008
11 1 (0.98%) Android
11 1 (0.98%) Apple iOS
11 1 (0.98%) Mac OS X
11 1 (0.98%) Windows 8
11 1 (0.98%) Windows Server 2016
11 1 (0.98%) Windows Server 2019
Processes & Methodologies
1 54 (52.94%) ITIL
2 37 (36.27%) Line Management
3 26 (25.49%) Service Management
4 16 (15.69%) Agile Software Development
5 13 (12.75%) DevOps
5 13 (12.75%) Problem-Solving
5 13 (12.75%) Release Management
5 13 (12.75%) Self-Awareness
6 10 (9.80%) Service Delivery
7 8 (7.84%) Business Intelligence
7 8 (7.84%) CRM
8 7 (6.86%) Data Analysis
8 7 (6.86%) Incident Management
9 6 (5.88%) Asset Management
9 6 (5.88%) Customer Engagement
9 6 (5.88%) Project Management
9 6 (5.88%) Ticket Management
10 5 (4.90%) Application Packaging
11 4 (3.92%) ERP
11 4 (3.92%) Mobile Device Management
Programming Languages
1 13 (12.75%) SQL
2 5 (4.90%) C#
2 5 (4.90%) JavaScript
3 4 (3.92%) PowerShell
4 1 (0.98%) C
4 1 (0.98%) Python
Qualifications
1 14 (13.73%) Security Cleared
2 4 (3.92%) Citrix Certification
2 4 (3.92%) ITIL Certification
3 1 (0.98%) A+ Certification
3 1 (0.98%) CompTIA Security+
3 1 (0.98%) MCSA
3 1 (0.98%) MCSE
3 1 (0.98%) Microsoft Certification
3 1 (0.98%) Network+ Certification
3 1 (0.98%) SC Cleared
3 1 (0.98%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 26 (25.49%) SLA
System Software
1 31 (30.39%) Active Directory
2 8 (7.84%) Hyper-V
3 7 (6.86%) VMware Infrastructure
4 5 (4.90%) XenApp
4 5 (4.90%) XenDesktop
5 3 (2.94%) Virtual Servers
6 2 (1.96%) BitLocker
7 1 (0.98%) KVM
7 1 (0.98%) Terminal Services
Systems Management
1 7 (6.86%) Microsoft Intune
1 7 (6.86%) SCCM
2 2 (1.96%) Jamf Pro
3 1 (0.98%) Norton AntiVirus
Vendors
1 49 (48.04%) Microsoft
2 12 (11.76%) VMware
3 9 (8.82%) Citrix
4 6 (5.88%) Apple
5 5 (4.90%) TIBCO
5 5 (4.90%) Veeam
6 4 (3.92%) Sophos
6 4 (3.92%) Synology
7 3 (2.94%) Cisco
7 3 (2.94%) Meraki
7 3 (2.94%) Sage
7 3 (2.94%) Salesforce.com
8 2 (1.96%) HP
8 2 (1.96%) McAfee
8 2 (1.96%) Remedy
9 1 (0.98%) Dell
9 1 (0.98%) JD Edwards
9 1 (0.98%) Symantec
9 1 (0.98%) Xerox