2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £30,500 per year, according to job vacancies posted during the 6 months leading to 16 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
16 Sep 2025
Same period 2024 Same period 2023
Rank 87 225 183
Rank change year-on-year +138 -42 +110
Permanent jobs requiring a 2nd Line Support 176 62 53
As % of all permanent jobs advertised in the Midlands 3.15% 0.62% 0.92%
As % of the Job Titles category 3.42% 0.65% 0.99%
Number of salaries quoted 176 42 45
10th Percentile £26,375 £26,750 £25,200
25th Percentile £28,750 £27,250 £25,750
Median annual salary (50th Percentile) £30,500 £32,500 £27,500
Median % change year-on-year -6.15% +18.18% -
75th Percentile £33,750 £34,000 £33,750
90th Percentile £37,500 £38,625 £34,050
England median annual salary £31,500 £33,435 £32,500
% change year-on-year -5.79% +2.88% +4.84%

All Permanent IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 5,149 9,505 5,356
% of permanent jobs with a recognized job title 92.06% 94.80% 93.10%
Number of salaries quoted 3,243 5,373 4,059
10th Percentile £27,000 £28,119 £26,750
25th Percentile £31,750 £35,000 £37,500
Median annual salary (50th Percentile) £45,000 £50,000 £52,500
Median % change year-on-year -10.00% -4.76% +5.00%
75th Percentile £62,500 £63,750 £65,000
90th Percentile £77,500 £77,500 £77,500
England median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

2nd Line Support
Job Vacancy Trend in the Midlands

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for 2nd Line Support in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 16 September 2025.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 16 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
East Midlands +85 108 £29,500 -13.24% 13
West Midlands +89 68 £31,000 +3.33% 6
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 16 September 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 87 (49.43%) Problem-Solving
2 86 (48.86%) Windows
3 84 (47.73%) Microsoft
4 74 (42.05%) Social Skills
5 71 (40.34%) Active Directory
6 63 (35.80%) Customer Service
7 58 (32.95%) Microsoft 365
8 52 (29.55%) Azure
9 50 (28.41%) SLA
10 49 (27.84%) SQL
11 42 (23.86%) Law
11 42 (23.86%) Incident Management
12 39 (22.16%) SC Cleared
12 39 (22.16%) Security Cleared
13 33 (18.75%) Marketing
14 32 (18.18%) Organisational Skills
14 32 (18.18%) Batch Management
14 32 (18.18%) Patch Management
15 30 (17.05%) Driving Licence
16 29 (16.48%) Logistics
17 28 (15.91%) Onboarding
18 27 (15.34%) Mentoring
19 26 (14.77%) WAN
20 24 (13.64%) Cisco
21 23 (13.07%) LAN
21 23 (13.07%) Windows 10
22 22 (12.50%) Mac OS
23 20 (11.36%) Cybersecurity
23 20 (11.36%) Wi-Fi
23 20 (11.36%) Firewall

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (9.66%) Microsoft Exchange
2 10 (5.68%) SharePoint
3 1 (0.57%) Confluence
3 1 (0.57%) Exchange Server 2010
3 1 (0.57%) Exchange Server 2013
Applications
1 10 (5.68%) Microsoft Office
2 5 (2.84%) Microsoft Excel
3 1 (0.57%) CATIA
Business Applications
1 5 (2.84%) Remedy ITSM
Cloud Services
1 58 (32.95%) Microsoft 365
2 52 (29.55%) Azure
3 14 (7.95%) Entra ID
4 12 (6.82%) SaaS
5 10 (5.68%) OneDrive
6 5 (2.84%) Mimecast
Communications & Networking
1 26 (14.77%) WAN
2 23 (13.07%) LAN
3 20 (11.36%) Firewall
3 20 (11.36%) Wi-Fi
4 12 (6.82%) Remote Desktop
5 10 (5.68%) DNS
6 7 (3.98%) DHCP
7 6 (3.41%) VoIP
8 3 (1.70%) SD-WAN
9 2 (1.14%) PBX
10 1 (0.57%) Broadband
10 1 (0.57%) Ethernet
10 1 (0.57%) Internet
10 1 (0.57%) MPLS
10 1 (0.57%) PSTN
10 1 (0.57%) VLAN
Development Applications
1 1 (0.57%) JIRA
General
1 74 (42.05%) Social Skills
2 42 (23.86%) Law
3 33 (18.75%) Marketing
4 32 (18.18%) Organisational Skills
5 19 (10.80%) Analytical Skills
6 13 (7.39%) Finance
7 12 (6.82%) Retail
8 8 (4.55%) Inclusion and Diversity
9 4 (2.27%) Public Sector
10 2 (1.14%) Advertising
11 1 (0.57%) Automotive
11 1 (0.57%) Electronics
11 1 (0.57%) Manufacturing
Miscellaneous
1 30 (17.05%) Driving Licence
2 28 (15.91%) Onboarding
3 6 (3.41%) Data Centre
4 5 (2.84%) iSeries
5 2 (1.14%) Self-Motivation
Operating Systems
1 86 (48.86%) Windows
2 23 (13.07%) Windows 10
3 22 (12.50%) Mac OS
4 14 (7.95%) Windows Server
5 11 (6.25%) Linux
6 7 (3.98%) Apple iOS
7 3 (1.70%) Windows Server 2019
8 2 (1.14%) Android
8 2 (1.14%) Windows Server 2016
Processes & Methodologies
1 87 (49.43%) Problem-Solving
2 63 (35.80%) Customer Service
3 42 (23.86%) Incident Management
4 32 (18.18%) Batch Management
4 32 (18.18%) Patch Management
5 29 (16.48%) Logistics
6 27 (15.34%) Mentoring
7 20 (11.36%) Cybersecurity
8 12 (6.82%) Analytical Thinking
8 12 (6.82%) Continuous Improvement
8 12 (6.82%) CRM
8 12 (6.82%) Data Privacy
8 12 (6.82%) E-Commerce
8 12 (6.82%) ERP
8 12 (6.82%) Root Cause Analysis
9 11 (6.25%) Mobile Device Management
10 10 (5.68%) Problem Management
11 9 (5.11%) ITSM
12 8 (4.55%) Data Security
12 8 (4.55%) Infrastructure Management
Programming Languages
1 49 (27.84%) SQL
2 12 (6.82%) C#
3 7 (3.98%) PowerShell
Qualifications
1 39 (22.16%) SC Cleared
1 39 (22.16%) Security Cleared
2 10 (5.68%) CCNA
2 10 (5.68%) Cisco Certification
3 2 (1.14%) CCA
3 2 (1.14%) Citrix Certification
3 2 (1.14%) MCP
3 2 (1.14%) MCSA
3 2 (1.14%) MCSE
3 2 (1.14%) Microsoft Certification
Quality Assurance & Compliance
1 50 (28.41%) SLA
2 6 (3.41%) GDPR
2 6 (3.41%) QA
3 2 (1.14%) ISO 9000
System Software
1 71 (40.34%) Active Directory
2 11 (6.25%) VMware Infrastructure
3 9 (5.11%) Hyper-V
4 5 (2.84%) BitLocker
4 5 (2.84%) Firmware
5 2 (1.14%) XenApp
6 1 (0.57%) vSphere
Systems Management
1 9 (5.11%) Microsoft Intune
2 6 (3.41%) Jamf Pro
3 5 (2.84%) SCCM
4 1 (0.57%) FortiGate
4 1 (0.57%) Norton AntiVirus
Vendors
1 84 (47.73%) Microsoft
2 24 (13.64%) Cisco
3 14 (7.95%) VMware
4 6 (3.41%) Apple
4 6 (3.41%) Sophos
5 5 (2.84%) Barracuda Networks
5 5 (2.84%) HP
5 5 (2.84%) McAfee
5 5 (2.84%) MobileIron
5 5 (2.84%) Remedy
5 5 (2.84%) Sage
6 4 (2.27%) Citrix
6 4 (2.27%) ServiceNow
7 3 (1.70%) SonicWALL
8 2 (1.14%) CheckPoint
8 2 (1.14%) Fujitsu
8 2 (1.14%) Meraki
9 1 (0.57%) Fortinet
9 1 (0.57%) Juniper
9 1 (0.57%) Symantec