2nd Line Support Job Trends in the Midlands

Second Line Support
England > Midlands

The median Second Line Support salary in the Midlands is £32,000 per year, according to job vacancies posted during the 6 months leading to 11 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Apr 2026
Same period 2025 Same period 2024
Rank 181 157 204
Rank change year-on-year -24 +47 +43
Permanent jobs requiring a 2nd Line Support 81 61 98
As % of all permanent jobs in the Midlands 0.70% 1.26% 0.90%
As % of the Job Titles category 0.76% 1.41% 0.95%
Number of salaries quoted 74 61 81
10th Percentile £26,000 £26,250 £23,750
25th Percentile £26,969 £26,500 £26,500
Median annual salary (50th Percentile) £32,000 £30,500 £29,500
Median % change year-on-year +4.92% +3.39% +1.72%
75th Percentile £35,938 £33,750 £31,500
90th Percentile £42,500 £37,500 £34,250
England median annual salary £32,500 £32,000 £31,000
% change year-on-year +1.56% +3.23% -1.59%

All Permanent IT Job Roles
Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the Midlands with a recognized job title 10,693 4,331 10,272
% of permanent jobs with a recognized job title 92.42% 89.72% 93.92%
Number of salaries quoted 6,763 2,731 8,008
10th Percentile £28,250 £28,000 £26,250
25th Percentile £35,000 £36,250 £33,344
Median annual salary (50th Percentile) £50,000 £50,000 £47,500
Median % change year-on-year - +5.26% -9.52%
75th Percentile £65,000 £65,000 £60,741
90th Percentile £80,000 £76,250 £73,750
England median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% -8.71%

2nd Line Support
Job Vacancy Trend in the Midlands

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the Midlands.

2nd Line Support job vacancy trend in the Midlands

2nd Line Support
Salary Trend in the Midlands

Salary distribution trend for 2nd Line Support job vacancies in the Midlands.

Salary distribution trend for 2nd Line Support job vacancies in the Midlands

2nd Line Support
Salary Histogram in the Midlands

Salary distribution for jobs citing 2nd Line Support in the Midlands over the 6 months to 11 April 2026.

Salary histogram for 2nd Line Support in the Midlands

2nd Line Support
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Midlands region over the 6 months to 11 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +2 40 £32,500 +6.56% 6
East Midlands -51 36 £27,000 -14.29% 3
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the Midlands

For the 6 months to 11 April 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Midlands region featuring 2nd Line Support in the job title.

1 34 (41.98%) Azure
1 34 (41.98%) Problem-Solving
2 33 (40.74%) Microsoft
3 23 (28.40%) Microsoft 365
4 21 (25.93%) Customer Service
4 21 (25.93%) SQL
4 21 (25.93%) Windows
5 19 (23.46%) Active Directory
6 17 (20.99%) Entra ID
6 17 (20.99%) Mentoring
7 15 (18.52%) CRM
8 14 (17.28%) Remote Desktop
8 14 (17.28%) SaaS
8 14 (17.28%) SharePoint
9 13 (16.05%) ERP
9 13 (16.05%) Microsoft Intune
9 13 (16.05%) SLA
9 13 (16.05%) Windows Server
10 12 (14.81%) PowerShell
11 11 (13.58%) JIRA
11 11 (13.58%) SQL Server
12 10 (12.35%) Analytical Thinking
12 10 (12.35%) C#
12 10 (12.35%) Continuous Improvement
12 10 (12.35%) Data Privacy
12 10 (12.35%) E-Commerce
12 10 (12.35%) Firewall
12 10 (12.35%) Logistics
12 10 (12.35%) QA
12 10 (12.35%) Root Cause Analysis

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the Midlands by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 14 (17.28%) SharePoint
2 5 (6.17%) Microsoft Exchange
Applications
1 1 (1.23%) Microsoft Excel
1 1 (1.23%) Microsoft PowerPoint
Business Applications
1 5 (6.17%) Dynamics CRM
Cloud Services
1 34 (41.98%) Azure
2 23 (28.40%) Microsoft 365
3 17 (20.99%) Entra ID
4 14 (17.28%) SaaS
5 4 (4.94%) Google Workspace
Communications & Networking
1 14 (17.28%) Remote Desktop
2 10 (12.35%) Firewall
3 7 (8.64%) DHCP
3 7 (8.64%) DNS
3 7 (8.64%) VPN
4 6 (7.41%) TCP/IP
5 5 (6.17%) Wi-Fi
6 4 (4.94%) LAN
6 4 (4.94%) WAN
7 3 (3.70%) VoIP
8 1 (1.23%) Wireless
Database & Business Intelligence
1 11 (13.58%) SQL Server
Development Applications
1 11 (13.58%) JIRA
General
1 28 (34.57%) Social Skills
2 13 (16.05%) Analytical Skills
3 12 (14.81%) Law
4 10 (12.35%) Retail
5 3 (3.70%) Advertising
5 3 (3.70%) Electronics
5 3 (3.70%) Organisational Skills
6 1 (1.23%) Finance
6 1 (1.23%) Inclusion and Diversity
6 1 (1.23%) Legal
6 1 (1.23%) Manufacturing
6 1 (1.23%) Marketing
6 1 (1.23%) Military
6 1 (1.23%) Telecoms
Miscellaneous
1 10 (12.35%) Onboarding
Operating Systems
1 21 (25.93%) Windows
2 13 (16.05%) Windows Server
3 7 (8.64%) Apple iOS
4 6 (7.41%) Android
4 6 (7.41%) Windows 10
Processes & Methodologies
1 34 (41.98%) Problem-Solving
2 21 (25.93%) Customer Service
3 17 (20.99%) Mentoring
4 15 (18.52%) CRM
5 13 (16.05%) ERP
6 10 (12.35%) Analytical Thinking
6 10 (12.35%) Continuous Improvement
6 10 (12.35%) Data Privacy
6 10 (12.35%) E-Commerce
6 10 (12.35%) Logistics
6 10 (12.35%) Root Cause Analysis
6 10 (12.35%) Service Management
7 9 (11.11%) Service Delivery
8 7 (8.64%) Cybersecurity
8 7 (8.64%) ITSM
9 6 (7.41%) Computer Science
9 6 (7.41%) Task Automation
10 5 (6.17%) Performance Metrics
11 4 (4.94%) DevOps
11 4 (4.94%) SIEM
Programming Languages
1 21 (25.93%) SQL
2 12 (14.81%) PowerShell
3 10 (12.35%) C#
4 7 (8.64%) T-SQL
5 1 (1.23%) Python
Qualifications
1 6 (7.41%) Computer Science Degree
1 6 (7.41%) Degree
2 5 (6.17%) SC Cleared
2 5 (6.17%) Security Cleared
3 4 (4.94%) CompTIA Security+
4 3 (3.70%) A+ Certification
4 3 (3.70%) CCA
4 3 (3.70%) CCNA
4 3 (3.70%) Cisco Certification
4 3 (3.70%) Citrix Certification
4 3 (3.70%) MCSA
4 3 (3.70%) MCSE
4 3 (3.70%) Microsoft Certification
4 3 (3.70%) Microsoft Certified Professional
5 1 (1.23%) DBS Check
Quality Assurance & Compliance
1 13 (16.05%) SLA
2 10 (12.35%) QA
3 4 (4.94%) Cyber Essentials
3 4 (4.94%) ISO/IEC 27001
3 4 (4.94%) NIST
4 1 (1.23%) Accessibility
4 1 (1.23%) GDPR
System Software
1 19 (23.46%) Active Directory
2 5 (6.17%) Hyper-V
2 5 (6.17%) VMware Infrastructure
Systems Management
1 13 (16.05%) Microsoft Intune
2 1 (1.23%) Jamf Pro
Vendors
1 33 (40.74%) Microsoft
2 9 (11.11%) Cisco
3 8 (9.88%) VMware
4 6 (7.41%) Meraki
5 4 (4.94%) Google
6 3 (3.70%) Citrix
6 3 (3.70%) Freshdesk
6 3 (3.70%) ServiceNow
7 2 (2.47%) HP
8 1 (1.23%) Apple
8 1 (1.23%) Samsung