5 of 5 Permanent Case Management Jobs in the Midlands

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

Developer to join their business-critical technology team based in Birmingham city centre . The role supports a high-volume, automated case-management platform and is ideal for someone with strong SQL skills who enjoys problem-solving, analysing workflows, and working closely with the business , rather than purely … environment Investigating and resolving complex, multi-day technical support issues Assessing system dependencies and business impact before implementing changes Supporting a workflow-based/case-management system Converting complex support tickets into small, deliverable enhancement pieces Working closely with developers, support teams, and business stakeholders Required Experience: Strong ...

examinations where deeper subject knowledge is needed. Peer reviewing Level 2 analysts' standard and complex casework. Managing your own caseload through the company's case management system, balancing turnaround times, productivity and quality. Training and mentoring junior team members, and delivering internal or external training where required. Contributing … quality management system: competency marking, validation, auditing, continuous improvement. Scoping client requirements in meetings and translating them into technical work. Off-site and occasional international examinations where required. Requirements: Sound understanding of current ACPO guidelines, ISO 17025, and the FSR Code of Practice. Strong hands-on experience with primary ...

internal) Strong troubleshooting ability and communication skills Microsoft stack knowledge (IIS, SQL Server, Azure, Active Directory) Familiarity with vmware, networking (TCP/IP), and case management tools (Jenkins ideally) Desirable PKI | Firewalls | Entra | JavaScript/scripting | Mobile tech | Salesforce | Powershell This is a strong opportunity to build your ...

queries from users via email, phone, Teams and other channels. Manage and resolve support requests make an initial attempt to resolve incidents, follow CRM case management processes, and ensure requests progress efficiently. Work with colleagues complex issues work with CRM Configurators when specialist input is needed. Support ...