1 to 25 of 30 Permanent Customer Engagement Jobs in the Midlands

Customer Selections and Analytics Consultant Hybrid working Salary up to: £50,000 This is a strong opportunity for a commercially minded analytics professional to combine technical delivery with stakeholder impact. You will play a key role in driving targeted marketing activity and improving campaign performance through data-led insight … working in a highly collaborative environment. The Company They are a well-established organisation with a strong customer focus and a growing investment in data and analytics. Analytics plays a key role in shaping marketing effectiveness, customer engagement, and strategic decision making. The business operates ...

Customer Selections and Analytics Consultant Hybrid working Salary up to: £50,000 This is a strong opportunity for a commercially minded analytics professional to combine technical delivery with stakeholder impact. You will play a key role in driving targeted marketing activity and improving campaign performance through data-led insight … working in a highly collaborative environment. The Company They are a well-established organisation with a strong customer focus and a growing investment in data and analytics. Analytics plays a key role in shaping marketing effectiveness, customer engagement, and strategic decision making. The business operates ...

Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will … opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join ...

join their programme on an initial 2-month contract. This role will play a key part in designing, configuring and optimising document generation and customer communication solutions within a Microsoft Dynamics 365 and Power Platform environment. You will work closely with business stakeholders, functional consultants and technical teams … management capabilities. Responsibilities Configure, administer and optimise Document Core Pack (DCP) solutions within Dynamics 365 CE Design and implement automated document generation processes and customer communication workflows Gather and analyse business requirements, translating them into functional solutions Collaborate with stakeholders to improve document lifecycle management and operational efficiency Support ...

many more XMA are looking for an experienced D365 Test, Release & Change Control Manager to oversee the Microsoft Dynamics 365 estate, covering both Customer Engagement (CE) and Finance & Supply Chain Management (F&SCM). The role will be responsible for release governance, testing coordination, and change control across … value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise ...

doing Test and assure the quality of the Transport Management System (TMS) and other solutions across functional, operational, and environmental scenarios prior to customer release, including validation of integrations with external systems (e.g. telematics, ERP, WMS and mobile devices). Support and guide customers through User Acceptance Testing … taking a proactive role in validating workflows such as route planning, execution, tracking, mobile devices and reporting. Lead customer engagement during pre- and post-implementation phases, including delivering configuration workshops focused on TMS setup (e.g. planning rules, vehicle profiles, driver configurations, compliance settings). Configure ...

Your new company We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across … opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery. Your new role As a Customer Services Cooridnator your role will involve Customer Engagement & Case Management. Act as the primary point of contact for customers across all stages ...

month fixed term contract This is a newly created, high impact role sitting at the heart of a major customer growth transformation. You will shape how personalisation is designed and delivered across the customer lifecycle, directly supporting a strategic ambition to drive market share growth through data, analytics … martech and AI. The Role You will own the personalisation strategy across the customer lifecycle, operating at the intersection of CRM activation, data science and digital product. Define how customer data is used to deliver personalised experiences at scale Translate behavioural and frequency data into clear segmentation ...

identifying any opportunities for expansion and building long-term partnerships.Your key responsibilities as Account Manager will include: Managing and developing a portfolio of existing customer accounts. Developing and maintaining account plans, pipelines and customer engagement strategies Identifying opportunities for upselling, cross-selling and account growth Managing contract … product adoption Use CRM system (HubSpot) to manage account activity and commercial opportunities The ideal candidate will have experience in a similar account management, customer success, client relationship management, B2B sales or business development role. You will be commercially minded and confident using CRM tools to manage account activity.The ...

Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This is a customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take … ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes. The role would suit an experienced Service Delivery Manager, Technical Delivery Manager or Project Delivery professional with previous experience working within MOD, defence, cyber security or secure government environments. The Role ...

your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team Today's organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond … needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat's Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will ...

company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. Key Responsibilities … Customer facing, increasing understanding of our products and solutions through customer meetings, demonstrations and providing thought leadership content Supporting early stage customer engagement with technical expertise Translating requirements into clear, realistic solution approaches Working alongside business development to shape opportunities Identifying technical risks, dependencies and constraints ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

recycling services Promote products and services to generate and secure appointments Build and develop relationships with new customers, identifying opportunities for additional sales Encourage customer engagement with the Stone360 app Gather and accurately record customer information and requirements for the Partner Manager Qualify customer needs ahead … meetings Maintain accurate records of activity on the CRM system Work collaboratively with IT Recycling Operations before and after collections Handle customer queries and complaints promptly, ensuring correct escalation where required Contribute ideas and support continuous improvement within the team Follow internal management systems and safety procedures You will ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting platform backed … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical approaches. Building ...

Europe. This is a hands-on, high-impact role where you will apply advanced analytics and data science techniques to unlock deeper customer understanding, optimise marketing performance, and drive commercial decision making across the business. You will work across Marketing, Merchandising, E-commerce and Operations to enable intelligent decision … remote options will be considered for the right candidate. What you can expect from the Role Advanced Analytics and Modelling Develop predictive models (e.g. customer lifetime value, propensity, response modelling) Apply segmentation and clustering techniques to refine customer targeting Build attribution and measurement frameworks for marketing activity Support ...

teams, helping to troubleshoot issues, resolve product queries and contribute to the ongoing improvement of products and services. The role combines technical problem-solving, customer engagement and collaboration with engineering, compliance and product teams. Reporting to the Lead Solutions & Product Support Engineer, you will play a key role … through to completion. Produce and maintain technical documentation, user guides and support bulletins. Support product testing, validation activities and continuous improvement initiatives. Assist with customer and internal technical training. Ensure products and solutions meet relevant standards and technical requirements. About You You will be a proactive and customer ...

/w Salary : Competitive Location : Willenhall (West Midlands)/Remote working Are you passionate about digital commerce and driven by delivering exceptional online customer experiences? We're looking for a proactive and commercially-minded Web & eCommerce Executive to play a key role in shaping and growing our digital presence … aligned to our core B2B sectors, drive B2C sales through optimising digital home delivery solutions. Support website management and digital growth strategies to enhance customer engagement and increase sales. Key knowledge, skills, experience and qualifications required Excellent data manipulation and processing skills Proven experience in web management ...

content to support campaigns, launches and events Create engaging social media content and maintain active digital channels Support improvements to digital visibility and online engagement Lead Generation & Sales-Aligned Marketing Manage and monitor inbound leads generated through websites and tracking tools Qualify and prioritise leads to support effective sales … Marketing & Marketing Assets Create and maintain marketing email templates and campaigns Produce promotional materials including presentations, flyers and digital collateral Support campaign communications and customer engagement activities Events & Exhibitions Attend exhibitions, events and demonstrations across the UK Support event planning, setup and post-event follow-up activity Create ...

content to support campaigns, launches and events Create engaging social media content and maintain active digital channels Support improvements to digital visibility and online engagement Lead Generation & Sales-Aligned Marketing Manage and monitor inbound leads generated through websites and tracking tools Qualify and prioritise leads to support effective sales … Marketing & Marketing Assets Create and maintain marketing email templates and campaigns Produce promotional materials including presentations, flyers and digital collateral Support campaign communications and customer engagement activities Events & Exhibitions Attend exhibitions, events and demonstrations across the UK Support event planning, setup and post-event follow-up activity Create ...

experiences across a growing online platform. This is a fantastic opportunity to join a fast moving team where you'll have genuine influence over customer journeys, website experience and digital optimisation initiatives. The Opportunity You'll play a key role in improving and evolving web experiences, creating intuitive journeys … that not only look great but also drive performance. Working closely with ecommerce and wider business teams, you'll support projects focused on usability, customer engagement and conversion improvements. Key responsibilities include: * Designing user journeys and web experiences across landing pages, navigation and digital features * Creating wireframes, prototypes ...

exceed sales targets through proactive, opportunity-led activity. · Develop trusted relationships with key stakeholders including C/D Suite, providers and procurement teams. · Lead customer engagement through site visits, demos, trials and solution discussions. · Deliver consultative, solutions-led sales aligned to customer needs and outcomes. · Produce high … your own territory, pipeline and priorities. · Confident working both independently and collaboratively, with a proactive, solutions-led mindset. · Professional, approachable communicator with a clear customer-first approach. · Ambitious, target-driven and motivated by improving outcomes across health and social care. OUR COMPANY: We are a leading force in assisted ...

seeking an experienced and proactive Project focussed Security Solutions Engineer to deliver a range of network and security focused projects across our clients customer base. This role will suit someone with good exposure to Cisco FirePower and security products who is looking to hone in on a career … project delivery. This is a UK based remote role, offering flexibility while still providing the opportunity to collaborate in person through periodic meetups and customer engagements. PLEASE NOTE YOU MUST E BASED IN THE UK AND HAVE FULL RIGHT TO WORK WITHOUT SPONSORSHIP Key Responsibilities Project & Technical Leadership Lead ...

Derby is looking for an experienced Full Stack Developer to join their collaborative and talented team. You'll be working on industry-leading customer engagement software, used by high-profile businesses worldwide. This is an exciting opportunity to be part of a small, agile team where your ideas ...

fault investigation activities throughout the product development lifecycle. Collaborate closely with software, controls, systems, electrical distribution systems (EDS), and mechanical engineering teams. Support customer engagements, concept development activities, technical proposals, and technology roadmap definition, acting as a trusted technical representative. Evaluate emerging technologies, components, and development methodologies to identify ...