1 to 25 of 56 Permanent Customer Experience Jobs in the Midlands

CUSTOMER EXPERIENCE PROJECT MANAGER MIDLANDS, HYBRID £44-46K As a Customer Experience Project Manager , you will be the voice of the customer for a major project across the group. You’ll bring expertise in Customer Experience, with the ability to manage people and cultural changes across the business. Our clients project is … of other benefits, including: a pension scheme, health and well-being plans, discounted products and services, counselling, family-friendly arrangements, tax efficient benefits and generous annual leave. RESPONSIBILITIES As Customer Experience Project Manager your key duties will include: Project managing business change initiatives across the full project lifecycle, ensuring effective planning, resource utilisation and stakeholder engagement Driving training … To be considered for the role of Customer Experience Project Manager, you must have: Significant experience managing organisational change and transformation projects, with a focus on CX, engagement and people elements. Strong project management skills, with experience in leading cross-functional teams through complex change programmes. Experience in developing and reviewing policies and procedures to More ❯

The next step in your customer success career begins here. Customer Success Manager - Emergency Services This is an entry-level role focused on supporting the CSM team with day-to-day customer interactions, reporting and research, while building the foundations for a career in Customer Success. Full-time Birmingham Hybrid What are we all about? Lots … and have fun along the way. You'll see our enthusiasm and passion for the work we do displayed throughout every interaction with us, whether it's on a customer call, on one of our wonderful webinars or at our flagship BIG Social event. What are our values? We graft We give a sh t Who do we work … sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success Manager role all about? Our Customer Success team develops collaborative and supportive working relationships with our diverse customer base to ensure the adoption and use of More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

large enterprise clients across the UK. Following consistent year-on-year revenue growth and a recent acquisition, this business is expanding its Service Delivery function and seeking an experienced Customer Success Team Manager to lead and develop a growing team. About the Business This organisation helps enterprise customers: Manage and support mobile devices (smartphones, tablets, laptops) Optimise mobile connectivity … costs Streamline end-user support Replace and recycle devices sustainably Protect against mobile IT security risks The business is driven by strong values, social responsibility, and customer-centricity. With over 30 employees and operations in Malvern and Crawley, they've raised over £140,000 for social impact projects and planted 40,000+ trees as part of their sustainability goals. … The Role As Customer Success Team Manager, you'll report to the Head of Service Delivery and be responsible for: Leading and mentoring a team of Customer Success Managers Driving customer satisfaction, retention, and account growth Analysing service performance against SLAs and KPIs Developing strategic account plans and service improvements Collaborating cross-functionally with Sales, Product, and More ❯

Salary: £53,000 - £59,000 DOE Bonus : 20% potential - Up to £70,800 OTE Location: Samsung Experience Store , Stratford Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity … for you! We are looking for a talented General Manager to join our Samsung Experience Store in Stratford Role Summary: As the General Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

Employer description: Addooco IT are a specialist provider of managed IT, cloud and communications solutions. Their approach delivers a premium customer experience for all businesses. Since formation in 2008, Addooco has enjoyed sustained success and following continuous growth now occupy a dedicated building on Dunston Technology Park. Overview: We are now looking for an eager candidate to join … us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Responsibilities: Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. … Ensuring customer equipment, firewalls, switches, servers etc are maintained in a timely manner to latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems and support are optimised for customers including individuals or teams More ❯

for the RoleEssential: End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript … Golang. Vast working experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business … business Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate teamAdvantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Message processing using Kafka, Rabbit More ❯

credit account more easily. The team is actively re-building a new React application over the coming year in 2024, a fantastic opportunity to help provide an even better customer experience. What we're looking for are experienced engineers with skills in technologies and frameworks such as AWS, JavaScript, TypeScript, React, Node.JS & Java. Our Engineers are people who lead … Capital One. Responsibilities You'll work as part of a self-organised full stack engineering team placed in our Acquisitions outcome area. You'll have a strong focus on customer experience as we optimise our customer journeys to enable customers to apply for a card with ease You'll work across all 7 of Capital One's … partners to develop excellent customer experiences; partners like ASOS, Post Office and Very to name just a few! Your scope of work is take ownership of ambiguous problems and come forward with scalable solutions across the stack In addition to this you'll be involved in solving wider business problems, thinking at domain and system level (think things that More ❯

This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be joining at a key growth point in the organisation and work with an existing team of Data Analysts to increase adoption of technology and analytics tools (Python/Power BI) to aid strategic decision … ROI Client Details This position is with a rapidly expanding organisation within the financial services sector. The company is committed to leveraging data to enhance its offerings and improve customer experience Description This rapidly expanding UK financial services company require a Data Analyst/BI Developer to enhance their customer and digital analytics capabilities. You will be … technology and analytics tools (Python/Power BI) to aid strategic decision making and increase ROI. You will work with the CRM team and 3rd Party companies to enhance customer profiling and maximise marketing channels. The role has a highly flexible hybrid/remote working environment - 1-2 days per quarter onsite in Nottingham Key Responsibilities: Analyse and interpret More ❯

email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using … internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Previous experience providing IT support Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues Some … experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill More ❯

we operate a hybrid working model with 3 days of working from home per week. This role is based in the Sleaford office. MRI Software are looking for a customer-focused individual with 2-3 years of experience in a client-facing role. The opportunity is within our Client Support team based in our Sleaford office, supporting clients … software and infrastructure will be provided. In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range … a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.) Requirements: Proven experience in a customer-facing role (2-3 years) Good interpersonal skills - patience is essential Excellent written and oral communication skills Ability to multi-task and work well under More ❯

support evolving technologies like 5G and beyond. It safeguards data integrity, enforces security compliance, and drives innovation-ultimately enabling faster, smarter, and more reliable network deployment that directly impacts customer experience and operational excellence. What you'll be doing - your accountabilities 1. Tool Development & Governance Define and scope requirements. Lead development of internal tools and oversee alignment of … and design efficiency.5. Process Automation Identify opportunities for automation in transmission related activities. Develop scripts, templates, and automation pipelines to reduce manual effort and improve turnaround times and accuracy. Experience you'd be expected to have Strong understanding of RAN transmission technologies (microwave, fibre, IP/MPLS, LEO). Experience with transmission planning tools (e.g., IQLink, EAI, Sitetracker … automation frameworks and software development lifecycle. Excellent problem-solving and analytical skills. Strong communication and stakeholder management abilities. Degree in Telecommunications, Computer Science, or related field. 5+ years of experience in transmission planning or network design. Experience in tool development or process automation is highly desirable. A FEW POINTS TO NOTE: Although these roles are listed as full More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS (Officially titled Business Development Manager . For advertising purposes we are calling it Business Growth … with a one-hour lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Confident, engaging communicator especially over the phone Resilient, organised and self-motivated with a can-do attitude Experience of working to KPIs in customer-facing roles (retail … hospitality, call centre, recruitment etc.) Curiosity about how businesses work and a desire to learn professional sales skills No formal sales experience required we will teach you BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to More ❯

a key role in shaping our services with a focus on our residential customers. You'll help design and refine digital solutions that are intuitive, thoughtful, and aligned with customer needs. Location : We have a hybrid-work environment, where you will be predominantly home-based but required to travel to office site occasionally On a day-to-day basis … you will be: Responsible for upholding excellent customer experience for all the products and journeys within your team Driving collaboration across teams Researching and understanding customer needs through explorative research, usability testing and data analysis Working closely with Product Owners and Tech teams to ship high quality work Contributing to our design systems and continuous improvement of … ways of working within the team Champion and maintain standards of design in the wider business function Knowledge, Skills & Experience We need you to have experience working across all parts of the design process - although it's fine if you are stronger in some areas than others. This includes: UX Research UX Design UI Design Design thinking Working More ❯

a hands-on Software Support Delivery Manager to lead their Birmingham support team, so if you know how to lead with empathy, keep operations running smoothly, and deliver standout customer experiences, we'd love to tell you more. Client Details Michael Page Technology are proudly representing an award-winning software house, known for building a platform that adapts to … real customer needs instead of the other way around. With more than two decades in the industry, that same mission drives them as they help sales teams unlock their full potential with smarter, more flexible tools. The organisation's global team shares a passion for customer success and a commitment to doing meaningful, impactful work every day. Through … a positive, high-performing team culture. Whilst this isn't a technical role, you should understand how to lead a B2B support function, manage escalations, and deliver a great customer experience at scale. You'll oversee daily operations, including the balancing of workloads, meeting SLAs, and maintaining strong response times for customers. In addition, you will handle customer More ❯

through bespoke solutions based upon their clients' requirements. The role will be accountable for planning and overseeing projects to ensure they are completed on time and within budget. Prior experience in managing IT projects is essential, as well as an excellent technical background with strong networking and Azure experience. They will also identify smarter ways of working through post … to keep them appraised of all live projects. They will be responsible for ensuring projects are smoothly transitioned to the Service Desk for ongoing support Key Responsibilities: Ensure excellent customer experience through effective delivery of projects to the agreed cost, time, scope, quality, and security constraints Provide regular, accurate and timely client reporting to meet and exceed customer … their role Help drive continuous improvement of project management processes and practices Identify smarter ways of working for both our client and their clients to improve efficiency Proactively manage customer relationships to achieve high levels of customer satisfaction Provide monthly project pipeline/utilisation data to support effective business decisions Skills required: Previous experience as a project More ❯

products and services, with a mission-driven culture and an expanding data function. The company is entering an exciting scale-up phase and investing heavily in analytics to improve customer experience, product strategy, and commercial performance. You'll join a collaborative team of data professionals who are shaping how the business uses data to drive decision-making. The … data storytelling techniques to communicate complex analysis to both technical and non-technical audiences. Stay up to date with best practices in analytics, experimentation, and product data science. Skills & Experience Essential: Strong SQL skills and experience working with relational databases. Hands-on experience with BI/visualisation tools (e.g. Looker, Tableau, Lightdash). Proficiency in Python or … for analysis, modelling, and experimentation. Proven ability to translate business problems into analytical tasks and communicate outcomes effectively. Track record of delivering insights that have influenced product strategy. Desirable: Experience with subscription, e-commerce, or digital product businesses. Knowledge of causal inference, A/B testing frameworks, or incrementality modelling. Exposure to modern data stacks (e.g. dbt, Snowflake, GCP More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS The role of account manager is to grow and develop the existing client base around … and prospective client base and will undertake regular coaching sessions to maximise your potential. You will complete regular training and development sessions to ensure that you are meeting both customer and company expectations. The successful candidate will have a strong and coherent plan for finding and winning new business in the marketplace and will be able to demonstrate a … track record of doing so. SKILLS AND EXPERIENCE REQUIRED Ideally you will come from a managed print background,IT or Telecoms and be familiar with contract based selling. The role requires someone who is highly active in the field, client orientated, excellent communicator, experienced negotiator and someone who excels at putting the client first. You will be strong on More ❯

be part of a fast-evolving digital team shaping the future of workplace services. Opportunities for growth, learning, and cross-functional collaboration. A flexible working environment balancing on-site customer projects with remote working from an Apogee office. A culture built on Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility . SKILLS AND EXPERIENCE REQUIRED We are looking … for a proactive, technically skilled professional who thrives in dynamic environments. You will have: Experience in workflow-driven solutions (e.g. Objectif Lune), document management systems (Therefore, DocuWare), and OCR technologies (Ancora). Proficiency with APIs, microservices, and web technologies (JavaScript, HTML, CSS). Knowledge of MySQL/MSSQL, with Python or other scripting languages as a plus. Strong problem … solving skills, attention to detail, and the ability to translate business needs into effective solutions. A passion for excellence, integrity, and inclusivity embodying our values of Customer First, Accountability, Operational Excellence, and We Win Externally . BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF More ❯

Dynamic SaaS Sales professional required by well-established midlands-based SaaS solutions provider who will play a key role in driving B2B sales and new customer acquisition within the UK Telco and utilities markets. As an experienced Senior Sales Exec or Business Development Manager you will own the full sales cycle from prospecting, pitching, customer demonstration through to … with key decision makers. Act as a trusted advisor using a consultative, solution-led approach Achieve and exceed new business ARR targets Accurate reporting and collaboration with Implementation and Customer Success teams to ensure best possible customer experience Requirements Proven track record in B2B enterprise solution sales Excellent understanding of modern sales methods eg MEDDICC Tech Savvy … with the ability to demo and discuss technical solutions and concepts Excellent communicator with strong hunter mindset and a proactive and driven approach Experience of selling into regulated industries eg Telco, Utilities. The role is a brilliant opportunity for someone to work with an already successful and market leading product suite and to help identify and onboard high profile More ❯

About the Role Know internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

such, you will be: Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned Provide excellent customer experience, both verbal and within toolset is paramount in all activities and is continually improved Ensures that Business Critical tickets are handled appropriately and are escalated to the … to provide technical support over the phone Logical problem solving skills and techniques Good analytical and communication skills to be able to converse with business users in their language Experience working within a multi-site organisation or Group Good knowledge of server operating systems with particular focus on Windows Server 2003/Active Directory Good knowledge of desktop operating More ❯

such, you will be: Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned Provide excellent customer experience, both verbal and within toolset is paramount in all activities and is continually improved Ensures that Business Critical tickets are handled appropriately and are escalated to the … to provide technical support over the phone Logical problem solving skills and techniques Good analytical and communication skills to be able to converse with business users in their language Experience working within a multi-site organisation or Group Good knowledge of server operating systems with particular focus on Windows Server 2003/Active Directory Good knowledge of desktop operating More ❯