Permanent Customer Retention Jobs in the Midlands

20 of 20 Permanent Customer Retention Jobs in the Midlands

Customer Success Manager

birmingham, midlands, united kingdom
MICHELIN Connected Fleet
Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯
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Customer Success Manager

West Midlands, England, United Kingdom
MICHELIN Connected Fleet
Role: Customer Success Manager Location: Midlands Contract: Permanent As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and … and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Success Management team (CSM) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain strong, meaningful relationships with our customers. … is focused, available, knowledgeable and able to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CSM: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing and implementing improvements to service More ❯
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Customer Success Director

Midlands, United Kingdom
Hybrid / WFH Options
Nurtur Ltd
Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we support … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Account Management

Scunthorpe, Lincolnshire, United Kingdom
HAYS
PERMANENT ACCOUNT MANAGER JOB - OFFICE BASED - SCUNTHORPE - 32K CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we … now looking for a passionate Account Manager to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts … using Salesforce, including onboarding, demos, and ongoing support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 32,000 Annual
Posted:

Account Management

Scunthorpe, South Humberside, England, United Kingdom
Hays Specialist Recruitment Limited
CUSTOMER ACCOUNT MANAGER I am exclusively partnering with an extremely successful business based in Scunthorpe, renowned for its outstanding reputation in the market. With a long-term vision to be recognised as a leading SaaS provider in digital services, the company has recently launched an exciting new content platform-and we're now looking for a passionate Account Manager … to champion this product. About the Role:As the face of this innovative platform, you'll play a pivotal role in driving customer engagement, retention, and product development. This is a unique opportunity to shape the future of a product from the ground up. Key Responsibilities: Manage customer accounts using Salesforce, including onboarding, demos, and ongoing … support. Build strong relationships through phone, email, and face-to-face interactions. Drive customer retention by following up throughout the year and during renewal periods. Attend industry events and conferences across the UK, confidently representing the brand. Collaborate with internal teams to support product development and improvement. Create and schedule engaging LinkedIn content in partnership with the More ❯
Employment Type: Full-Time
Salary: £30,000 - £32,000 per annum
Posted:

Product Manager UK/Global - SaaS

Solihull, England, United Kingdom
Euro London Appointments
Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯
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Product Manager UK/Global - SaaS

birmingham, midlands, united kingdom
Euro London Appointments
Product Manager - SaaS - UK/Global Markets - Solihull based (hybrid 3 days ) £65K-£70K + bens We are looking for a strategic, data-driven, and customer-focused Product Manager to drive innovation across UK and global markets. As a cross-functional leader, you will collaborate closely with Engineering, Product Marketing, Sales, Customer Success, and customers to define and … deliver high-impact features that drive customer retention, business growth, and platform stability. Key areas of responsibility: Strategic Roadmap Ownership & Execution Planning & Agile Execution Customer & Data-Driven Decision Making Cross-Functional Leadership & Collaboration The successful candidate will bring the following skills and value to the team in Solihull: 5 years of experience in product management, with … a track record of successfully shipping B2B SaaS products. Experience working with CRM platforms, customer engagement tools, or workflow automation solutions. Strong understanding of product roadmap development, prioritization frameworks (RICE, MoSCoW), and agile methodologies. Ability to balance long-term strategy with near-term execution, ensuring continuous product progress while adapting to changing needs. Experience with analytics and business intelligence More ❯
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Billing, Collections and Retention Specialist

Studley, Warwickshire, England, United Kingdom
Six Degrees Group
regardless of their maturity. About The Role The Billing, Collections & Retention Specialist plays a key role in ensuring accurate and timely billing, effective cash collection, and proactive customer retention through renewals and dispute management. You'll be managing UK-based renewals, ensuring timely processing, documentation, and approvals. The role encompasses various operational domains - such as … invoicing, credits, collections, reconciliations, administration of renewals, and processing of sales orders. This role is a hybrid finance role that supports both finance and customer operations, ensuring the financial accuracy of the ledger while also enhancing the overall customer experience. A core focus will be serving as the primary point of contact for customer inquiries regarding billing … the resolution of disputes with internal teams, ensuring effective communication and prompt results. Role Requirements Candidates should be able to demonstrate a keen attention to detail, a focus on customer needs, and effective collaboration among teams in previous roles. Knowledge of UK-based renewal processes and regulatory requirements would be advantageous. What Makes Us Great Six Degrees has been More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Technical Data Architect Azure - eCommerce

northampton, midlands, united kingdom
Hybrid / WFH Options
Client Server
as they invest heavily in their data strategy. As the Technical Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯
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Sales Consultant (Dubai Based)

Leicester, England, United Kingdom
Allsopp & Allsopp Group
a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯
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Sales Consultant (Dubai Based)

loughborough, midlands, united kingdom
Allsopp & Allsopp Group
a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯
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Sales Consultant (Dubai Based)

coventry, midlands, united kingdom
Allsopp & Allsopp Group
a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯
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Customer Success Manager

Loughborough, Leicestershire, United Kingdom
The Access Group
Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 2 Days Agojob requisition id: JR001159We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to … make a difference in helping our clients succeed. As a key player in Customer Support, you will be at the heart of our business, directly contributing to client retention and growth.A solid understanding of Microsoft apps like Outlook and Teams is helpful, along with experience using other software tools, such as CRMs. Day to day you will … care. Lead new client onboarding, delivering engaging software training through video calls. Track client progress and keep organized notes, ensuring smooth communication every step of the way. Drive client retention and growth, assisting with renewals and identifying opportunities for upselling. Collaborate with technical and development teams to address complex issues and share valuable feedback. Keep clients informed and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

OT Cyber Security Engineer

Stone, Staffordshire, United Kingdom
Rullion Ltd
OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role involves … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯
Employment Type: Permanent
Salary: GBP 60,000 - 65,000 Annual
Posted:

Regional Sales Director

Nottingham, Nottinghamshire, East Midlands, United Kingdom
Hybrid / WFH Options
Oscar Associates (UK) Limited
you'll take full ownership of revenue and gross profit performance across your region. You'll lead a team of Regional Account Managers, guiding them to deliver exceptional client retention, service expansion, and high-margin growth. This is a high-impact leadership role where strategic thinking, commercial acumen, and relationship management come together to shape our regional success. … Role Own regional performance against revenue and gross profit targets Lead and develop a high-performing team of Account Managers Set clear KPIs and performance objectives across growth, retention, and forecasting Build strategic growth plans for key accounts, identifying whitespace and expansion opportunities Support proposal development and deal structuring to ensure profitability Act as a senior contact for More ❯
Employment Type: Permanent, Work From Home
Salary: £85,000
Posted:

VP Engineering - Head of Software Development. AI Martech SaaS

Birmingham, West Midlands, United Kingdom
Recruitment Revolution
your career? • Are you looking for a role where you can lead a high-performing team, shape how technology is applied, and make a direct impact on growth and customer success? • Do you want to work in a fast-paced, idea driven environment where your voice matters, but delivery, stability, and scalability always come first? Hold onto those thoughts. … data engineers, scientists, analysts, and developers to deliver a high-performing, collaborative culture. • Ensure delivery & stability: Make sure features are delivered on time, scalable, and reliable, supporting long-term customer retention. • Manage key relationships: Own the infrastructure partner relationship to guarantee uptime, performance, and security. • Partner with the Chief Product Officer: Align on roadmap priorities, balancing strategic vision with … Solid-Strong Python development skills • Proven ability to scale cross-functional teams: data engineering, data science, analytics, and development. • Hands-on experience delivering stable, scalable SaaS products with measurable customer impact. • Experience managing infrastructure partners and external technical relationships. • Confident and polite stakeholder management, able to challenge senior leaders while keeping delivery on track. • Track record of leading transformational More ❯
Employment Type: Permanent
Posted:

Product Analyst

Leicester, England, United Kingdom
Harnham
Hybrid - Leicester (2x days a week) THE COMPANY Our client is a leading UK brand with a subscription-based model. They serve a large, loyal membership base, making customer behaviour, retention, and lifetime value key to their growth. Data and reporting are central to driving these insights. We’re looking for a Product Data Analyst to join … a growing data team during an exciting phase of expansion. This role offers the chance to shape how analytics drives product decisions and customer strategy in a fast-paced, subscription-based business. You’ll work closely with product, engineering, and commercial teams to uncover customer behaviour, run deep-dive analysis, and deliver insights that directly impact business performance. … a data-first approach across the organisation. THE ROLE Translate data into actionable insights that inform product strategy Build and maintain dashboards and self-serve tools for stakeholders Analyse customer behaviour to identify opportunities and pain points Partner with cross-functional teams to embed data into decision-making SKILLS AND EXPERIENCE Strong SQL skills Experience with dbt for data More ❯
Posted:

Product Analyst

coventry, midlands, united kingdom
Harnham
Hybrid - Leicester (2x days a week) THE COMPANY Our client is a leading UK brand with a subscription-based model. They serve a large, loyal membership base, making customer behaviour, retention, and lifetime value key to their growth. Data and reporting are central to driving these insights. We’re looking for a Product Data Analyst to join … a growing data team during an exciting phase of expansion. This role offers the chance to shape how analytics drives product decisions and customer strategy in a fast-paced, subscription-based business. You’ll work closely with product, engineering, and commercial teams to uncover customer behaviour, run deep-dive analysis, and deliver insights that directly impact business performance. … a data-first approach across the organisation. THE ROLE Translate data into actionable insights that inform product strategy Build and maintain dashboards and self-serve tools for stakeholders Analyse customer behaviour to identify opportunities and pain points Partner with cross-functional teams to embed data into decision-making SKILLS AND EXPERIENCE Strong SQL skills Experience with dbt for data More ❯
Posted:

Product Analyst

loughborough, midlands, united kingdom
Harnham
Hybrid - Leicester (2x days a week) THE COMPANY Our client is a leading UK brand with a subscription-based model. They serve a large, loyal membership base, making customer behaviour, retention, and lifetime value key to their growth. Data and reporting are central to driving these insights. We’re looking for a Product Data Analyst to join … a growing data team during an exciting phase of expansion. This role offers the chance to shape how analytics drives product decisions and customer strategy in a fast-paced, subscription-based business. You’ll work closely with product, engineering, and commercial teams to uncover customer behaviour, run deep-dive analysis, and deliver insights that directly impact business performance. … a data-first approach across the organisation. THE ROLE Translate data into actionable insights that inform product strategy Build and maintain dashboards and self-serve tools for stakeholders Analyse customer behaviour to identify opportunities and pain points Partner with cross-functional teams to embed data into decision-making SKILLS AND EXPERIENCE Strong SQL skills Experience with dbt for data More ❯
Posted:

EPOS Sales Account Manager Midlands

West Bromwich, West Midlands, West Midlands (County), United Kingdom
Hybrid / WFH Options
Applause IT Recruitment Ltd
the Role Applause IT is recruiting on behalf of a leading EPOS technology provider specialising in ICRTouch systems and LCG Payment Solutions . We are looking for a proactive, customer-focused EPOS Account Manager to manage and grow relationships with our existing client base across the UK. This is not a new business role - your focus will be on … cross-sell opportunities, including: LCG Payments integration Handheld devices & kitchen screens Stock control modules QR order-to-table solutions Support packages and licences Ensure contract renewals and high client retention Collaborate with internal teams (support, projects, payments) to deliver a seamless service Conduct UK-wide client visits as required Support multi-site expansion opportunities Keep CRM updated with … technology Strong relationship-building skills with commercial awareness Comfortable with UK-wide travel and holding a full driving licence Organised, proactive, and commercially focused Motivated by client satisfaction, retention, and business growth Benefits Competitive salary + performance-related bonus/commission Company pension scheme Regular team socials and company events Access to sports clubs and client entertainment opportunities More ❯
Employment Type: Permanent
Salary: £35000 - £60000/annum Inc Commission + Bens. OTE 60K + Unc
Posted:
Customer Retention
the Midlands
10th Percentile
£30,000
25th Percentile
£30,500
Median
£34,250
75th Percentile
£41,250
90th Percentile
£41,769