9 of 9 Permanent Customer Retention Jobs in the Midlands

Salary: from 50,000 - 60,000 depending on experience Competitive commission structure Must have a valid UK license Role Summary This role focuses on customer retention, relationship management, and sustainable growth across a portfolio of large, regulated-sector clients. The successful candidate will be an experienced Strategic … SaaS, digital workflow, and digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong ...

client success. The successful candidate will act as a trusted advisor to customers, building strong relationships, identifying growth opportunities, and ensuring high levels of customer satisfaction, retention, and commercial value. Key Responsibilities Manage and develop long-term strategic relationships with key customer accounts. … primary commercial contact for a portfolio of high-value clients. Build and maintain account development plans aligned to customer objectives and business priorities. Lead regular customer reviews, strategic meetings, and stakeholder engagement activities. Coordinate internal teams to ensure actions, deliverables, and customer commitments are effectively managed. Identify ...

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise, secure, and streamline … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

Remote (UK-Based Only) As a Senior Data Analyst, you will have genuine influence across multiple teams, shaping how data is used to drive customer growth, retention, and product performance in a highly collaborative environment. THE COMPANY They are a high-growth online gambling and sports betting … partner with stakeholders across the organisation to turn complex questions into actionable insights. Specifically, you can expect to be involved in the following: Analysing customer behaviour, retention, churn, and lifecycle performance. Partnering with Product, Growth, CRM, Commercial, and Trading team. Translating ambiguous business challenges into structured analytical ...

role at the heart of a fast scaling digital business where data directly shapes commercial decisions. You will play a key part in understanding customer behaviour, improving retention, and influencing product and growth strategy through insight. The role offers strong visibility, autonomy, and the chance to genuinely … with analytics embedded across product, growth, and commercial teams. As the business continues to scale, they are investing in senior analytical capability to deepen customer understanding and unlock new opportunities. Collaboration, pragmatism, and outcome focused thinking are central to their culture. The Role You will sit within the analytics ...

Responsibilities • Define and lead pricing and monetisation strategy across multiple revenue streams • Develop scalable pricing frameworks, packaging models and commercial structures aligned to customer value and business objectives • Support the transition towards modern recurring revenue and SaaS-aligned commercial models • Build governance processes that improve pricing consistency, commercial visibility … margin performance • Partner closely with Product, Finance and Commercial teams to ensure pricing strategy supports growth and customer retention objectives • Analyse pricing performance, customer behaviour and market trends to identify optimisation opportunities • Deliver pricing insights, reporting and recommendations to senior leadership • Drive improvements in pricing operations ...

Developing new business through targeted outreach and relationship building Working closely with the delivery/recruitment team to ensure excellent service levels and client retention About You We are looking for someone who is: Experienced in temporary recruitment, ideally within social care A confident and proactive business developer ...

looking for a Key Account Manager to join our growing Client Accounts team, where you ll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role … exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight ...

across the organisation. This is a high-impact role sitting at the intersection of product, growth, and commercial teams - helping the business better understand customer behaviour and make smarter decisions. Up to £90,000Fully Remote (UK) The role You'll be the go-to analyst for customer insight … expected to: Challenge briefs Work through ambiguity Proactively identify opportunities Deliver insights that directly influence decision-making What you'll be doing Analyse customer behaviour, retention, and lifecycle performance Support product and growth teams with data-driven insight and recommendations Work with stakeholders to turn vague ...