16 of 16 Permanent Customer Retention Jobs in the Midlands

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building long … trusted extension of our customers' teams. As we continue to grow, we're looking for someone who shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support ...

transforming how we connect with customers—moving beyond one-off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you'll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers … engaged and coming back. You'll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you'll turn those insights into data-led strategies and personalised journeys, ensuring ...

experienced Account Manager.The organisation supports customers across Microsoft Cloud, Managed Services and Professional Services and has built a strong reputation for long-term customer partnerships and service delivery.You will take ownership of an existing customer portfolio, focusing on retention, relationship development and commercial growth through cross … requires previous experience working within the IT channel. Candidates without channel experience will not be considered. Responsibilities Manage and develop a portfolio of existing customer accounts Build trusted relationships with key customer stakeholders Drive retention and long-term customer satisfaction Identify and convert cross-sell ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally facing role accountable ...

Description Product Manager - Loyalty - Retail SectorMy global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated … across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints.In order to separate yourself from a generic product manager our client ids looking for a candidate ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated … across our client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to develop strategic relationships with universities across the UK. This … team, you'll manage a portfolio of Higher Education customers, taking ownership once new clients have successfully completed implementation. You'll work closely with Customer Success, BD and Product teams to ensure customers continue to achieve their objectives whilst proactively identifying opportunities to strengthen relationships and expand account value. ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function. You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across ...

your time visiting existing and prospective customers to generate new business Develop and maintain long-term relationships with key accounts, maximising sales and customer retention Identify and pursue new business opportunities within your designated territory Promote and sell trailers, parts, equipment, and related services Prepare quotations, negotiate … deals, and convert opportunities into sales Support and collaborate with the branch team to ensure excellent customer service Support branch operations, including stock management and achieving sales targets Lead and motivate the branch team when required Maintain accurate CRM records, sales forecasts, and customer visit reports Enhance market ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated ...

close deals to secure mutually beneficial agreements. Explore new markets and geographic areas for business expansion. Collaborate with cross-functional teams for cohesive customer acquisition and retention. Requirements: Proven experience in sales, preferably in B2B. Excellent communication, negotiation, and interpersonal skills. Track record of meeting or exceeding targets. Proficiency ...

office) Worcestershire or Hampshire Competitive Salary + Bonus + Excellent Benefits Pricing isn't just about numbers. It's about shaping growth, creating customer value, and influencing the direction of a business. We're working with a well-established technology company that delivers software solutions to the insurance market. … high-impact leadership role where you'll work closely with Product, Sales, Finance, Marketing and Legal to ensure pricing supports business growth, customer retention and product innovation. What you'll be responsible for Owning and evolving pricing strategy across a diverse product portfolio Developing pricing frameworks, governance ...

leading EdTech companies as they continue to expand across the Higher Education sector. With an enviable reputation, an exceptional customer retention rate and ambitious growth plans, they're looking to appoint an experienced Key Account Manager to click apply for full job details ...

Were looking for a Key Account Manager to join our growing Client Accounts team, where youll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role … consistently deliver exceptional service and value. What Youll Be Doing In this role, youll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. Youll: - Build and nurture strong, long-term relationships with key client stakeholders - Use data and insight ...

platform supports the entire automotive sales and leasing journey, from vehicle configuration to financing, with real‐time integration and omnichannel capabilities that put the customer in control. Our platform handles millions of real‐time pricing calculations and inventory updates, integrating deeply with OEM systems, DMS platforms, and finance providers. … strong delivery cadence and fewer blockers Key product metrics are defined, tracked, and moving in the right direction — particularly around e‐commerce conversion, client retention, and revenue contribution Clients are seeing tangible value from product improvements, reflected in satisfaction, retention, and growth The product team ...

working. About the Role A fantastic opportunity has arisen for an experienced Client Success Manager to join an established and growing consultancy specialising in customer experience, communication design and digital engagement. This is a fully remote role with access to an office in Oxford , offering a salary … long-term client success. The business has been established for many years, works with over 80 enterprise clients and is recognised for delivering innovative customer communication solutions. Duties & Responsibilities Build trusted relationships with clients, providing proactive advice to maximise the value of their services. Manage contract renewals, identify opportunities ...