1 to 25 of 241 Permanent Customer Service Jobs in the Midlands

Customer Service Technician Full training and development will be provided! Would suit someone who enjoys problem solving with a good eye for detail. Due to the nature of product, someone with an interest in technology would be ideal. Excellent bonus scheme available alongside a range of benefits, including healthcare, 25 days holiday + banks, and an on site … Gym. As Customer Service Technician, the primary function of this position is to support customers with product returns and assessing faults. The product is electronic and has a software element, so we need someone who enjoys more technical products in general. The role would suit an inquisitive mindset and a positive mindset to help customer related issues. … Salary: £12.21 per hour + bonus (c£3,200) + 25 days holiday + pension scheme + free gym + other benefits This Customer Service Technician job will suit: Someone who enjoys working with technical products and learning about how they operate Reliable, a team player, and comfortable with IT packages. Good attention to detail. Strong communication skills More ❯

Location: UK Midlands Work Style: UK Homeworking/Remote, with frequent working at customer sites in East, South, West and North Midlands). Salary Range: £40,000 – £60,000 per annum (depending on experience). Performance Bonus: Up to 10% depending on business and personal performance. About Tracker Tracker is a fast-growing SaaS company at the forefront of … platform enables embroidery and print businesses to work smarter, faster, and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our service delivery, implementation, and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations … helping them to streamline processes, improve efficiency, and unlock measurable business value. We are a supportive, agile, and customer-first team. We take pride in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role The Service Delivery and Implementation Manager/Consultant is a pivotal role in ensuring customers More ❯

Location: UK Midlands Work Style: UK Homeworking/Remote, with frequent working at customer sites in East, South, West and North Midlands). Salary Range: £40,000 – £60,000 per annum (depending on experience). Performance Bonus: Up to 10% depending on business and personal performance. About Tracker Tracker is a fast-growing SaaS company at the forefront of … platform enables embroidery and print businesses to work smarter, faster, and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our service delivery, implementation, and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations … helping them to streamline processes, improve efficiency, and unlock measurable business value. We are a supportive, agile, and customer-first team. We take pride in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role The Service Delivery and Implementation Manager/Consultant is a pivotal role in ensuring customers More ❯

Customer Service Coordinator – Telford (12-Month Contract) 💷 Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) 📍 Location: Telford (onsite, Monday–Friday) 📅 Contract: 12 months with strong potential to extend 🏢 Industry: Global technology and services 🚀 About the Role We’re looking for a proactive Customer Service Coordinator to join a global technology business at their … Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard. 🎯 What You’ll Do Be the first … point of contact for customer queries, providing updates and solutions Process and track customer orders, raising service requests with suppliers Liaise with logistics and suppliers to ensure deadlines are met Provide quotes and prepare simple customer documentation Log all activity in the system for clear records and audits Support purchasing tasks, including raising POs, processing invoices More ❯

Customer Service Coordinator – Telford (12-Month Contract) 💷 Pay: £14.50–£15.50 per hour (via umbrella, 37.5 hours/week) 📍 Location: Telford (onsite, Monday–Friday) 📅 Contract: 12 months with strong potential to extend 🏢 Industry: Global technology and services 🚀 About the Role We’re looking for a proactive Customer Service Coordinator to join a global technology business at their … Telford site. This is a fast-paced role where you’ll play a vital part in ensuring customer orders run smoothly, suppliers are kept on track, and service levels are met. You’ll be the link between customers, suppliers, and internal teams, making sure everything is delivered to the highest standard. 🎯 What You’ll Do Be the first … point of contact for customer queries, providing updates and solutions Process and track customer orders, raising service requests with suppliers Liaise with logistics and suppliers to ensure deadlines are met Provide quotes and prepare simple customer documentation Log all activity in the system for clear records and audits Support purchasing tasks, including raising POs, processing invoices More ❯

Drive performance, inspire confidencebe our Head of Service Assurance. The Head of Service Assurance will be responsible for providing customers will pro-active insights, data, analytics, and recommendations to optimise their customer estate, improve their service as well as hardening security. They will also seek new commercial opportunities through a clear understanding of customer contracts … licences, lifecycle management, renewals, end of life hardware etc. Whilst always seeking to optimise the customers cost base. In this role,will be developing and implementing service assurance policies, procedures, and best practices across all Intercity Service towers. Monitoring and reporting on service metrics, SLAs, customer feedback, and incidents to support with Identifying and resolving service issues, problem management, risks, and gaps. Support with planning and executing service improvement initiatives and projects. The Head of Service Assurance will also support with contract management to ensure the effective and efficient management of contracts throughout their life cycle for in-life add moves and changes. As a Head of Service Assurance, you will be More ❯

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role within the UK. You will have profit and loss responsibility with the authority and scope to make decisions. This position will be responsible for generating and executing an approved business plan to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future More ❯

Customer Service Representative: Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service. This is a great the opportunity to get your foot in the door of a highly reputable energy company! The Role: As a Customer Service Representative you will be responsible for delivering an outstanding service, acting as the link between existing Partners and the Product team. The successful candidate will be a personable problem-solver who is resourceful and highly organised. Providing company solutions, you will communicate with customers over the phone and via email and cover everything from processing orders, providing quotations … troubleshooting and offering advice on company products. As a Customer Representative you will also provide customer feedback to the sales function and the technical teams, driving continual improvement to technology and internal systems that you use to manage process and assignments. What you get: A competitive basic salary £29k Mobile phone & laptop Full bespoke training Regular team social More ❯

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded … events Working as part of a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are dispatched on time using the … computer system. The Ideal Candidate: Experience in a similar role would be beneficial however not essential Customer Service experience would be an advantage Excellent communication skills IT Skills are essential Able to work flexible shift patterns If you're the ideal candidate our client is looking for, please send your CV by clicking the APPLY button Talent Finder More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that … all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate … to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Romanian Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Polish Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯

Are you capable of delivering first class customer service? Do you want to be part of a team that acknowledges your hard work and wants you to succeed Have you answered yes to the above? This could be the next step that you have been waiting for so keep reading... JOB TITLE: Punjabi Speaking Customer Service … who have seen year after year growth, so much so they are expanding the team once again creating this exciting role. You will be joining an exhilarating team providing customer service that is second to none! Offering an amazing benefits package, hybrid working, pension, free parking and 25 days holiday (plus bank holidays). APPLY TODAY! The day … and set up of new customers Support clients with VAT and Accounts queries alongside more general requests Liaising with technical department regarding system and technical queries Accurately recording all customer communications, interactions, comments, and complaints in the CRM system We'd love to speak to candidates who: Fluent in Polish and English (spoken and written). Enjoy speaking with More ❯

Service Delivery Associate As a Service Delivery Associate at Bechtle you will working within our Shared Delivery Hub. You will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests and issues. This role serves as the frontline support for our clients and will be crucial in ensuring that … all client interactions are handled efficiently and effectively. Job Role Responsibilities (% of Time) Customer Management (50%) Monitor and manage the shared delivery inbox for incoming customer inquiries, requests, and issues Take ownership of all shared delivery client inquiries, requests, and issues, to conclusion Respond promptly and professionally to client inquiries, providing accurate information and assistance as needed Coordinate … to address client requests and resolve issues in a timely manner Act as the first point of escalation for all shared delivery clients Escalate complex issues or requests to Service Delivery Lead, Service Delivery Managers or other relevant stakeholders as necessary Arrange and manage meetings regarding customer contract renewals Maintain detailed records of client interactions and actions More ❯

Customer Service Up to £30,000 Leicester, Hybrid Full Time, Permanent We are working with a progressive SaaS business in Leicester who are looking for a Customer Service professional to join their growing team.This is a fantastic opportunity for someone who enjoys variety in their role, with a mix of sales support, finance administration, and customer … attitude Strong eye for detail and pride in delivering accurate work Great communicator, confident with both written and verbal conversations Organised and able to juggle multiple tasks at once Customer-focused mindset, happy working with people inside and outside the business What’s on offer: Salary up to £30,000 Income Protection & Life Insurance Enhanced pension scheme 28 days More ❯

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills. You will be based onsite in our office in Whittle - Leicester. What you will do … Provideafter-salescustomerserviceandremotetechnicalsupporttocustomers, ensuring high customer happiness. Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly. Formally detail customer complaints/service notifications and interactions per company guidelines. Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing. Build a service order or customer concern if a remote solution cannot be offered. When vital, transfer complaints for investigation and resolution to the relevant people/departments. Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technicalsupporttocustomers,technicalserviceproviders,andBaxtercolleaguesinSales & Marketing, Customer Services, Product Services, and R&D/Engineering. Develop More ❯

passion for future vehicle development? If so, Expleo have an opportunity for you! Our client, a prestigious Automotive Manufacturer, is currently recruiting for a Data Engineer to join their Customer Relationship Centre team. As a Data Engineer you will play a key part in enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights. Based in Warwickshire, you will be supporting, a dedicated and enthusiastic team, on a contract basis. You will work closely with analysts, developers, and operational teams to support customer experience initiatives. Responsibilities of the Data Engineer will include: • Design, build, and maintain scalable data … pipelines to support customer service operations • Migrate and modernise legacy data systems to cloud-based solutions • Integrate data from CRM systems and customer touchpoints into cloud platforms • Ensure data quality, consistency, and availability for reporting and analytics • Collaborate with Data Analysts to deliver actionable insights • Develop and maintain documentation for data architecture, workflows, and processes • Troubleshoot and More ❯

of businesses stay connected with their teams and customers. The Role We're on the lookout for a Sales Administrator (Delivery Facilitator) with a solid background in administration, exceptional customer service skills, and the ability to work across multiple teams. Key Responsibilities: Project manage and provide administrative support within the Delivery Team Plan, coordinate and oversee new installations … accurate records in company systems and databases Manage porting, line migrations and broadband services Ensure billing is correctly set up post-installation Benefits: 23 days holiday (plus increases with service) + your birthday off Enhanced maternity, paternity, and adoption pay Holiday purchase scheme Company pension and healthcare scheme Life cover Great working hours – Monday to Friday, no evenings or … Perkbox membership – hundreds of discounts and savings Clear opportunities for career progression Strong social ethos and supportive company culture The Ideal Candidate You'll be an organised, confident and customer-focused professional who thrives in a busy environment. With excellent admin skills and a proactive mindset, you'll enjoy problem-solving, multitasking, and working closely with colleagues to deliver More ❯

Are you passionate about delivering excellent IT services and leading high-performing teams? Do you thrive in a hands-on leadership role where customer service, process improvement, and technical know-how all come together? We're looking for an IT Service Delivery Manager to take ownership of our 1st Line Service Desk and 2nd Line Technical … Services Teams. This is a fantastic opportunity to shape the way IT support is delivered across a multi-site organisation, ensuring colleagues receive the very best service while driving continuous improvement and innovation. Customers are at the heart of the organisation, so you will be innovating ways your team are delivering service and putting user experience at the … forefront of processes. What you'll be doing Leading, developing, and inspiring our Service Desk Analysts, ensuring excellent customer service at every interaction. Acting as a key escalation point for IT support queries, providing guidance, mentorship, and technical expertise. Driving service improvements by optimising processes, documentation, and knowledge sharing. Managing end-to-end IT asset lifecycle More ❯

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients … organisations, customising their expert services to suit their clients’ unique needs. We’re looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role: As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of … email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide … functional escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

There's plenty about Topps Group that might surprise you. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you … expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills to … deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business ERP More ❯

down to read the full role description and make your application. Like the scale of our Head Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would … you expect anything less from an ambitious, dynamic, market-leading, multi-million pound retail business? The Role We currently have an exciting opportunity for an IT Service Analyst to join our IT Service Desk Team based at our Head Office in Grove Park, Leicester. Reporting to the IT Service Desk Manager, you will utilise your IT skills … to deliver world class service to internal stakeholders. The successful candidate will work in a dynamic, hardworking 8-person team to support the company's IT services. Responsibilities include: Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue Support the business More ❯

Service Desk Engineer French When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer (French Required) Work location: Remote Salary: Up to £28,500 Here … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in French to provide top-tier technical support to our contract customers. What youll be … doing: As a Service Desk Engineer, reporting into the Service Desk Team Leader, you will: Resolve technical issues related to desktops, laptops, printers, and applications. Troubleshoot and manage networks and servers. Follow Littlefish standards and meet customer-specific SLAs when handling technical queries. Provide clear communication with customers to ensure issues are resolved swiftly. What we're More ❯

Customer Success Manager £30,000 - £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.You will be reporting to the Customer Success Team Manager, managing a portfolio of customers and ensuring … smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual … Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of More ❯