1 to 25 of 131 Permanent Customer Service Jobs in the Midlands

Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture. Customer Support Coordinator Telford – Office based Full time, permanent, 37.5 hours per week (Monday – Friday … business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive. What you'll be doing Customer support & service: Act as the first point of contact for customer support queries Handle billing queries, service changes, faults and complaints Deliver ...

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Mission 365 – targeting £365 million of sales. The 1st Line Support Analyst is the first point of contact for all IT-related incidents and service requests. The role is responsible for triaging tickets, providing effective first-time fixes where possible, and ensuring timely escalation to resolver teams when required. ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £40,000 and £50,000 Depending on experience and will be a hybrid role with travel to the various sites expected as part of the role. ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … your base salary). Then there's a generous staff discount, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus, flexible working, free on-site parking, generous discounts on products and services and more. A lot more. ...

help them along their career path In that case you'd be a great fit for Barron McCann .We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers … some of the most prestigious names within Retail, Hospitality and Banking.We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers. As a member of our team, you will ...

opportunity available for a Level 1 IT Helpdesk Support Technician to join their growing business. This is an excellent opportunity for someone with strong customer service skills and a genuine interest in IT support to develop their technical knowledge within a structured helpdesk environment. You will … account access and user profile issues Set up and configure user devices including laptops, desktops, printers and mobile devices Incident Management Log incidents and service requests accurately within the helpdesk system Prioritise and manage tickets in line with service-level targets Escalate complex or unresolved issues to Level ...

Regional Service Manager, Imaging Systems Basic Salary £55,000 to £70,000 Car/Car Allowance Pension Healthcare Excellent Benefits Package An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from a range of electronics systems backgrounds … join a market leading supplier of Imaging Systems The Role – Regional Service Manager, Imaging Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships ...

Junior Account Executive (German Speaker) This position requires an individual with business fluency in German, ideally with some sales/customer service experience. Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. What they offer: £40k basic salary, with OTE taking your total earnings up to £50k in your first year Comprehensive benefits package - including ...

Service Desk Analyst Location: Birmingham | Full-Time | Deliver IT support at scale. Join a global leader. Compass Group PLC is a £22.9 billion global organisation and the world’s largest provider of food and support services. Operating across seven key sectors—including healthcare, education, defence, and major sports venues … millions of people every day across a wide variety of environments. As our technology function continues to grow, we’re now looking for a Service Desk Analyst to join our Digital & Technology team in Birmingham. In this fast-paced role, you’ll be the first line of IT support ...

summary Nottinghamshire Health Informatics Service is looking for a motivated and confident individual to join our Technical Services team as a Service Desk Apprentice. This is an exciting opportunity to begin your digital career within a leading IM&T service supporting over 13,000 users across nearly … first-line support to NHS customers and partners, ensuring all calls are answered promptly and professionally. You'll log and escalate incidents through our service desk system, issue reference numbers, and keep customers fully updated on the progress of their queries. Working closely with Service Desk Technicians ...

schools as part of a wider IT team Key Responsibilities: Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain accurate records of IT assets and configurations. Support evening events when required and assist with IT inductions for new staff. Uphold safeguarding responsibilities at all times. About You: Previous ...

schools as part of a wider IT team Key Responsibilities: Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain accurate records of IT assets and configurations. Support evening events when required and assist with IT inductions for new staff. Uphold safeguarding responsibilities at all times. About You: Previous ...

training programme to develop your skills and knowledge. Much of this role is focused around supporting users with their digital needs and providing excellent customer service. This position is office-based at our Warwick Hospice, with occasional travel to our other sites when required. You'll usually work during … with and good working knowledge of desktop systems, hardware, drivers and security Abilities in installation, diagnostic, upgrade and restoration Skills in teamwork, time management, customer service, problem-solving and communication Continual professional and personal development The workload can be varied with periods of increased pressure and deadlines ...

looking for Technical support Analysts - 1st line The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site … shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket ...

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base. Location: Belper - office based role Start date 2nd Feb, immediate interviews available Hours of Work: Full-time: 39.5 hours … Friday: Between 8am - 6pm Saturday: 9am - 12pm Key Responsibilities: Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team. Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress. Assist in the development and implementation of technical ...

Companies accreditation for three years running. We place employee engagement at the heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises … will be the same, but some of the main duties as the primary contact for our key customers will be: Responding to existing customer queries, and managing their accounts effectively Managing our existing portfolio and developing key accounts as well as the ability to attract new business opportunities ...

looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. … Previous experience working in a customer service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided. At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

support end users across Google Workspace and Microsoft 365 within a secure public sector environment. This role is ideal for someone with strong customer service skills and hands-on experience supporting users, devices, and modern workplace tools. Salary: £25,000-£30,000 + bonus + benefits Clearance … e.g. Jira, JumpCloud). Experience with Slack/Salesforce and Airtable administration. Basic scripting experience (Google Apps Script, PowerShell, or Python). Strong communication, customer service, and problem-solving skills. Key Attributes Customer-focused with a proactive mindset. Able to work independently and as part ...

operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure … describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve ...

after customers to encourage repeat business. Key responsibilities Handle inbound enquiries via phone, email, and our website, responding promptly and professionally. Understand what the customer needs, recommend the right solution, and produce accurate quotations. Follow up enquiries and quotes to keep opportunities moving and close sales. Support outbound campaigns … order completion, ensuring details are correct and customers are kept informed. Work closely with colleagues to ensure smooth internal coordination and a great customer experience. What were looking for Sales and/or customer service experience (B2B). A confident, friendly, and professional communicator by phone ...

With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments. About the Opportunity This IT Support Engineer position offers an excellent opportunity for an enthusiastic IT professional to step into … where required Uphold IT security standards and participate in business continuity activities Maintain documentation and asset records to ensure accuracy and compliance Provide excellent customer service to staff at all levels Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment) Your Skills ...