1 to 25 of 133 Permanent Customer Service Jobs in the Midlands

title: Senior Customer Service Agent Salary: £26,000 p/a Location: Nottingham (3 days a week in the office, 2 days WFH Monday to Friday) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel … Fridays, Employee of the Quarter, Employee Referral program and many more Are you an experienced customer service professional ready to step into a more senior role where your expertise truly makes an impact? We re looking for a confident and proactive Senior Customer Service Agent ...

client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis due to the department growing. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will ...

Service Desk Manager Nottingham Location: Nottingham, Stapleford Contract: Full-time, permanent Salary: £33,500 We are looking for an organised, customer-focused Service Desk Manager to lead the reception and front-of-house experience at a busy Nottingham dealership. This is an exciting opportunity to ensure every … customer enjoys a seamless and professional experience while supporting the Service team. Key Responsibilities: Lead and oversee the front-of-house team to deliver exceptional customer service Manage customer check-in, reception processes, and appointment scheduling Work closely with the Service team to coordinate ...

Analyst L3 Join a leading independent technology and services provider as a First Line Analyst L3Job Overview: We are looking for a proactive and customer‐focused Service Desk Specialist to join our team. In this role, you will be responsible for delivering high‐quality technical support and customer service across multiple channels, ensuring an exceptional experience for both internal and external stakeholders. You will act as a key point of contact for incident resolution, service requests, and escalations, while also supporting continuous improvement initiatives within the team.Rate£17.87/Hr through UMB£13.77/ ...

Customer Service and Onboarding Advisor Location: Hybrid/Birmingham - 1 Day in Office Per Week Salary: Competitive (DoE) Contract Type: Permanent, Full-Time What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related … under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”! You'll play a key role within our Customer Onboarding team, focusing on helping customers achieve value quickly, feel supported from day one, and remain engaged long term. You’ll contribute directly ...

Frank International are partnered with an innovative D365 CRM end user who are looking to add a talented D365 CE Functional Consultant to deliver Customer Service & Omnichannel solutions. Working closely with the business teams to translate requirements into scalable platform capabilities. The role is centered around enhancing Dynamics … through configuration, customisation and continuous improvement to support evolving business needs. Responsibilities Lead functional design and delivery of D365 CE Customer Service and Omnichannel capabilities Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements Configure, customise, and extend the D365 CE platform ...

medium businesses across the UK and are committed to helping organisations make the most out of their technology. Job Summary The Line 1 Service Desk Engineer provides first-line technical support to customers within a Managed Services Provider (MSP) environment. The role focuses on resolving … issues, supporting users, and assisting with routine administrative tasks and supporting senior engineers where required, while maintaining high customer service standards. You will work closely with customers, senior engineers, and the service desk team to troubleshoot issues, escalate when required, and ensure systems remain reliable, secure ...

Functional Consultant to join its growing Technology function. This is a unique chance to influence how a modern enterprise leverages Microsoft Dynamics across its customer, operational, and service landscapes. You'll work closely with business stakeholders to shape requirements, design intuitive processes, and support the delivery of D365 … Bring Strong experience as a D365 CE Functional Consultant or Business Analyst. Hands-on configuration experience across D365 CE. Strong understanding of customer-facing processes and workflow optimisation. Ability to deliver functional specs, fit-gap analysis, and process design. Excellent stakeholder communication and workshop facilitation skills. Ability to work ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long term development for all? To be considered for the role, you ll require the following essentials … Proven experience of providing excellent customer service Natural problem solving abilities Excellent communication skills both written and verbal Previous Customer Service experience is desirable Can learn and apply technical concepts Good working knowledge of CRMs Within this position, you ll also be: The main focus will ...

Regional Service Manager, Imaging Systems Basic Salary £60,000 to £65,000 Car/Car Allowance Pension Healthcare Excellent Benefits Package An excellent opportunity for experienced Field Service Managers, Regional Service Managers, Field Service Supervisors or Team Leaders from a range of electronics systems backgrounds … join a market leading supplier of Imaging Systems The Role – Regional Service Manager, Imaging Systems This market leader now seeks to recruit a commercially astute Regional Service Manager. The successful applicant will be responsible for: Managing a team of Field Service Engineers Building and nurturing all relationships ...

business in Kettering, is looking for an IT Field Engineer to join their small, close-knit team. If you love solving problems, delivering brilliant customer service, and bringing your personality to work every day - this could be the perfect role for you. Why Youll Love This Role … business expands A varied mix of office-based support and client-facing onsite work Work with a team that values personality, communication, and customer care just as much as tech skills What Youll Be Doing This is a hands-on, people-first role. Youll be: Providing high-quality ...

talented, hungry product managers around them. You’ll own two high-impact product domains: the UX experience across our e-commerce sites and our Customer Service operations workstream, including CS tools, migrations, and platform enhancements. If you’ve been waiting for the right opportunity to step into … right way. E ntrepreneurship We focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs. A ccountability We take ownership and are responsible for our actions and decisions. M eritocracy We set challenging but realistic targets and deliver results ...

Service Desk Engineer - Multilingual When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! We're Hiring: Service Desk Engineer (Fluent … you. The role and what youll be getting up to on a day-to-day basis: Are you passionate about technology and delivering exceptional customer service? Littlefish is looking for a Service Desk Engineer who is fluent in English, Portuguese, Spanish to provide top-tier technical support ...

Title: Field Service Engineer (EPOS) Location: Midlands Employment Type: Full-Time (40 hrs/week, 5 days over 7 incl. alternate weekends) Salary: Competitive + Company Vehicle + Benefits Looking to Build a Career in IT Field Service We're a leading provider of IT services to some … biggest retail and hospitality brands—and we're growing. We're on the lookout for a Field Service Engineer who's courteous, reliable, and customer-focused. You don't need EPOS experience—if you've worked in a field service role (even in a different industry), have ...

collaboratively with Network Operations, Engineering, Field Teams, Project Management, Finance, and external partners, the Head of Networks drives infrastructure resilience, regulatory compliance, and exceptional customer service, aligning with ITIL best practices. Responsibilities Network Operations & Performance Lead and manage the Network Operations Centre (NOC) and network engineering teams, ensuring … physical infrastructure assets, including FWA sites, cabinets, and private facilities. Conduct asset condition assessments, audits, and performance evaluations. Track asset lifecycle status, performance, service life, and replacement schedules. Ensure assets are operated and maintained in line with industry standards, regulatory requirements, and organisational objectives. Monitor and optimise lifecycle costs ...

Security Engineer Service & Maintenance Location: West Midlands or M40 Corridor Salary: £32,000 - £35,000 + standby & call-out fees Holidays: 27 days + birthday off + bank holidays Our client, an award-winning leader in the security installation sector, is seeking a Service and Maintenance Security Engineer … experienced engineer looking to work with cutting-edge security technology, develop professionally, and be part of a company that values its people. Key Responsibilities: Service, maintain, and troubleshoot intruder alarms, CCTV, and access control systems on customer sites in compliance with company and BS/EN standards. Carry ...

Service Support Agent Location: Nottingham, (Assessable on public transport) Salary: £24,500 per annum Contract: Permanent Hours: Monday to Friday, 8:30am - 5:00pm (37.5 hours per week with one hours lunch) We are working with a growing business that is looking to recruit a Service Support Agent … join a large, collaborative support team. This role focuses on providing high-quality B2B technical and service support, acting as a key point of contact for business customers and ensuring issues are logged, managed, and resolved efficiently. Key Responsibilities: -Provide first-line service and technical support ...

Incidents and Requests via telephone, E-mail, and Live Chat. In this role, you will be expected to provide a high standard of customer service, utilising excellent communication skills with a view to diagnosing faults and resolving incidents first time wherever possible, within the customers contracted Service … Responsibilities: • Manage Incidents and Requests in line with Process and ITIL best practices. • Ensure Incidents and Requests are responded to within the customers Service Level Agreement • Provide an effective, professional response to Incidents and Requests. • Ensuring a seamless level of customer service and support is offered throughout ...

patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients Communications/Telephony focused - though general IT skills will also be called upon. Problem-solving skills are called … triage and help resolve any complications Can work as part of a delivery team, or work individually Ensuring excellent customer service by taking and making all calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening. Database ...

join their busy internal sales team. The company works with a nationwide network of independent retail partners and has built a strong reputation for customer service and product expertise within its sector.This is a varied and fast-paced role where you will support the external sales team while … existing customers and helping to drive sales growth. The successful candidate will play a key role in ensuring customers receive a high level of service while identifying opportunities to increase revenue. Key Responsibilities Supporting the Area Sales Manager in developing sales within an assigned region. Making regular outbound calls ...

Company Description Warrens offer a comprehensive logistics and warehousing service, primarily focused on the needs of major retailers and bakeries. At Culina Group we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued … stock accuracy and all procedures relating to stock movements, stock receipts, stock removal and system alignment. Lead, organise, supervise, and deliver all company and customer audits throughout the year from start to completion. Report to customers and internal departments with updates on stock levels and queries as required. Undertake ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...