2 of 2 Permanent Customer Service Representative Jobs in the Midlands

Distribution & Customer Service Representative Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we … re looking for a versatile team member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality … sector. The Role This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) Receive, inspect, and organise More ❯

We're looking for a friendly, proactive Technical Customer Service Representative to join our team. You'll be the first point of contact for our Customers, Partners, and Suppliers — helping to resolve issues, process orders, and ensure that every interaction leaves a positive impression of our company. This role is ideal for someone who enjoys problem-solving … communicating clearly, and supporting customers in a technical environment. Key Responsibilities Answer customer queries and resolve faults over the phone and via email Process orders and update customer records accurately Follow up with suppliers and partners to ensure timely resolutions Investigate faults and escalate complex issues to second-line support or suppliers Maintain and update information in our … CRM system — and suggest improvements Provide excellent service and help customers have a great experience with our company What We're Looking For Strong communication and interpersonal skills Good attention to detail and a methodical approach to problem-solving Confident using computers, databases, and CRM systems A basic understanding of networking is helpful but not essential A positive, customer More ❯