Deskside Support Team Lead Engineer
Broughton, North Lincolnshire, UK
HCLTech
world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Overview: The Deskside Support Team Leader is responsible for overseeing and managing the Field Support Operations (FSO) and the Deskside Support team across designated support locations. This hands-on leadership role … driving licence and be willing to travel as required. Minimum 4+ years of relevant IT support experience. Background security check required. Primary Responsibilities: Team & Service Management: Lead and manage Deskside Support teams (on-site/off-site) ensuring SLA, OLA, CSAT, and financial targets are consistently met. Monitor team attendance and ensure adequate coverage during holidays and seasonal periods. More ❯
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