1 to 25 of 26 Permanent Escalation Management Jobs in the Midlands

feeds into the overall business strategy. A strong working relationship with the SCC sales representatives aligned to the customer portfolio is required and the management and reporting of the customer opportunities and overseeing account planning for this area should be identified, understood, and reported to the Service Manager. They … Team. The role requires great coordination/organisation skills and the ability to interrogate data. Deputises for the SDM when needed. Key responsibilities: 1.Account Management Assist and enable the population of the Account Plans supporting the SDM/SM, as an account team in partnership with the Sales Team. … the SCC undertaking and drive incremental revenue. Understand the Customers business, the Account plans, and SCC Company Strategy. Support SDMs and SMs with Account management to provide a consistent approach and to assist with opportunities. Act as the voice of the Customer internally supported by Service Delivery Managers and More ❯

Job scheduling tools such as UC4/Autosys Proficient in Microsoft Excel and functions Preferable but not mandatory Expertise in requirement analysis, SDLC, change management, product management, version and configuration management Proficiency with development tools Knowledge of coding best practices and non-functional code aspects Non-Technical … skills required Strong understanding of ITIL processes Experience with configuration, release, and change management tools and processes Requirement and change management skills Assistance in testing, training, and implementation for quality assurance Ability to understand business requirements and design viable technical solutions Collaborative team working across multiple locations Strong … verbal and written communication skills, including presentation and escalation management Availability for on-call support during weekends and holidays Excellent English communication, active listening, and confident articulation in meetings Good analytical skills, methodical problem-solving approach Understanding of work impact, dependencies, and customer orientation #J-18808-Ljbffr More ❯

plans, we aim to expand our already impressive range of products. The Incident Manager plays a pivotal role in developing and maintaining robust incident management processes throughout our organisation. This position goes beyond merely implementing best practices; it encompasses taking the helm during significant incidents across various platforms and … continuous improvement through in-depth Root Cause Analysis (RCA) and swift resolution of actions. The Role: Drawing on your previous experience in implementing incident management processes, you'll be responsible for shaping and enhancing our current framework, collaborating with stakeholders across the organisation to optimise our approach to live … the business to elevate its response, reaction, and resolution strategies for major incidents, leading to improvements in our software, customer experience, and communication. Incident Management Process Implementation: Create and implement a resilient incident management process to effectively tackle incidents across our various platforms. Incident Response, Resolution and Communication More ❯

response activities to effectively contain, eradicate, and recover from security incidents. Develop and maintain incident response plans, ensuring they align with industry best practices. Escalation management in the event of a security incident Follow major incident process Stay abreast of the latest cybersecurity threats and vulnerabilities, integrating threat … intelligence into security monitoring processes. Contribute to the development of threat intelligence feeds to enhance proactive threat detection. Security Tool Management: Manage and optimise SIEM tools, ensuring they are properly configured and updated to maximize effectiveness. Own the development and implementation of SOC Use Cases Evaluate new security technologies … and recommend enhancements to the security infrastructure. Collaborate with cross-functional teams, including IT, legal, and management, to address security incidents and implement preventive measures. Provide expertise and guidance to other analysts. Working with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain More ❯

in new technology with a strong track record in Infrastructure Support and Deployment? Would you like to deliver a project transitioning to live Service Management Support team? Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our … supplier during transition and ongoing licensing and technical support agreements. As a Service Operations Manager, you will be the owner of the new service management tool. You shall ensure end-to-end delivery of services, and continual service improvement based on industry best practices and ITSM processes. The selected … Given these responsibilities, the candidate should have experience in Project/Service Delivery in a busy, dynamic environment, be familiar with Programme/Project Management disciplines, and have a solid understanding of commercial contracts and political awareness. The successful individual will be responsible for: Transitioning a project to in More ❯

NESO Location: Warwick, GB, CV34 6DA Division: NESO Functional Excellence Job Type: Full Time Requisition Number: 64960 Department: ESO Job Function: Procurement and Contract Management Description About the Role National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on … will ensure contract renewals and changes are managed effectively and on-time, according to the agreed schedules. Assist in the coordination, delivery and performance management against Master Service/Framework Agreements (MSA), SOWs & Managed Service contracts. Manage end to end contract lifecycle for software license Support in the effective … recommendations. Coordinate software license and maintenance agreement reviews. Work with the business to capture and report contract changes, deliver purchase orders and provide invoice escalation management to enable prompt payment and accurate reporting. Work with Partners to deliver accurate and standardised regular MI to the business. Support in More ❯

perspectives Experience with job scheduling tools like UC4/Autosys Proficiency in Microsoft Excel functions Preferred Skills (Optional): Requirement analysis, SDLC, change and configuration management Experience with development tools and best coding practices Non-Technical Skills: Strong understanding of ITIL processes Experience with configuration, release, and change management … Ability to understand business requirements and provide technical solutions Collaborative team working across multiple locations Excellent verbal and written communication skills, including presentation and escalation management Availability for on-call support during weekends and holidays Strong analytical and problem-solving skills Customer-oriented approach and proactive dependency management More ❯

executive meetings to present their progress, and share project updates with customers and stakeholders. The right candidate will possess a strong product/program management background, will have demonstrated experience leading medium to large projects for software product development, and will have a good technology exposure. You must be … strategic initiatives, but can also roll up your sleeves, dig in and get the job done. As a Sr.PM, you will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. An ability to take large, complex projects and break them … a consistent, regular process for assessment and improvement. Represent the technical organization and evangelize the work to senior leadership. Raise the bar on program management excellence, show thought leadership, and communicate well to different audiences. BASIC QUALIFICATIONS - 8+ years of program or project management experience working with distributed More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

Are you a people-first leader who thrives in a fast-paced facilities management environment? At NCP, we’re on the lookout for an experienced FM Helpdesk Manager to drive a high-performing helpdesk team that keeps our nationwide estate running smoothly. Please note this is a 12 month … FTC. About the Role Based at our Birmingham office, you’ll lead a dedicated team in delivering top-tier customer service and efficient facilities management support. You’ll be the linchpin between internal teams, external contractors, and senior stakeholders — ensuring maintenance issues are resolved swiftly and service levels remain … core business hours (9am–5pm), with flexibility required to support weekend and evening shifts. Your calm and solutions-focused approach will be vital in escalation management and delivering results under pressure. What You’ll Be Doing Lead and develop the Helpdesk team to meet and exceed KPIs and More ❯

EVSE Test Solution customers across the UK and beyond. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software. Responsibilities Manage and deliver preventative maintenance (PM) and calibration schedules (on-site or return to Keysight More ❯

is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. JOB SUMMARY: Responsible for the project management of Master Systems Integration (MSI) activities as part of Building Automation projects across EMEA. This role is responsible for allocation of engineering resources and … these projects, including European travel Contribute to project portfolio reports Mentor and train team members to support team development Develop and implement improved project management strategies Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project Assess project risks and issues and provide solutions where … Ensure SLAs compliance, especially for key KPIs such as project schedule and finance Manage internal financial reporting Achieving/exceeding financial goals Accountable for escalation management, both internal and client facing Ensure MSI projects are delivered on time and on budget CANDIDATE SPECIFICATION: Experience in Project/Program More ❯

integration, and data migration. Experience with job scheduling tools like UC4/Autosys. Proficiency in Microsoft Excel. Preferred Skills (Optional): Requirement analysis, SDLC, change management, product management. Experience with development tools and best coding practices. Non-Technical Skills: Understanding of ITIL processes. Experience with configuration, release, and change management … tools. Ability to assist with testing, training, and implementation. Strong analytical and problem-solving skills. Excellent verbal and written communication skills, including presentation and escalation management. Availability for on-call support during weekends and holidays. Customer-oriented with the ability to understand and incorporate feedback. #J-18808-Ljbffr More ❯