10 of 10 Permanent IT Support Analyst Jobs in the Midlands

We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on … experience across IT service operations and support. As part of the Service Delivery team, you'll play a key role in supporting internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services. Key responsibilities as the IT Service Support Analyst: Provide high-quality support to internal teams across hardware, software, and IT services. Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation More ❯

Join our Team as an IT Support Analyst Location: Leicester Salary: Competitive Hours: Mon-Fri shifts between 7:30am and 6pm About the role: As an IT Support Analyst at Onecom, you'll offer remote and on-site support for Macs, PCs, servers … Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of key products and services Ability to work … understanding of routing and firewalls Good understanding of cyber security best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide More ❯

We are currently recruiting for a telecommunications company for the role of 2nd Line Support IT Analyst. This is an exciting opportunity to join a forward-thinking organisation at the forefront of wireless connectivity solutions, where you'll play a key role in delivering high-quality technical support … the escalation point for advanced technical issues, performing thorough diagnostics and troubleshooting via remote tools and deep technical expertise Collaborate closely with 1st Line Support to elevate security standards, appropriately escalate unresolved issues, and coordinate with third-party vendors to drive resolutions Identify, initiate, and process change requests, actively … participate in change approval meetings, and help enhance incident management procedures Deliver on-site support as needed, including installations, hardware decommissions, and acting as a technical representative - comprehensive training provided. Main Skills/Requirements: A full UK driving licence and access to a personal vehicle are essential Demonstrated hands More ❯

Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Technical Support Analyst Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm … and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme. We are currently recruiting for a Technical Support Analyst to be based at our Market Drayton offices. We are looking for an experienced individual to support all company employees with … problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support at remote sites. Technical Support More ❯

Job Title: IT & AV Support Analyst Location: Birmingham (Office-Based) Job Type: Full-Time We're looking for a proactive IT & AV Support Analyst to join our team in Birmingham. This hands-on role focuses heavily on AV support, alongside general IT … users at all levels, ensuring smooth day-to-day operations and excellent customer service. Key Responsibilities for the : Provide face-to-face and remote IT and AV support. Set up and troubleshoot meeting room equipment and video conferencing tools. Log and resolve incidents and service requests efficiently. Deliver a … service for VIP meetings and events. Maintain strong relationships with colleagues and third-party vendors. Document fixes and contribute to knowledge sharing. Assist with IT equipment moves, reporting, and service improvements. What You'll Need: Experience with AV/video conferencing equipment. Strong IT troubleshooting and customer service More ❯

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech … related Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged … basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills More ❯

Looking to take the next step in your IT career? Want to contribute to key IT transformation projects across a multi-site organisation? We’re hiring an IT Helpdesk Technician/1st Line Support Analyst to join a busy IT department at the Head … Office in Solihull. What’s in it for you? Clear IT development path: Build real-world experience in cyber security, infrastructure, business systems, and ITIL-aligned IT operations. Professional development: Opportunity for ongoing training and accreditations Business-wide impact: Play a crucial role in keeping mission-critical … successful organisation with a strong people focus. As Helpdesk Technician you would report into the Helpdesk Manager and be at the forefront of technical support for the organisation. You will supporting broad ranging IT issues covering hardware, software and network technologies. You would also gain great exposure to More ❯

IT Support Analyst (First Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech … related Degree Key Responsibilities: To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged … basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution Essential Skills: Good IT skills Ability to work to demanding timelines Strong focus on team achievements but can work effectively without guidance Excellent communication skills Strong organisational skills More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 - £26,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotely)) - The ability to drive and … call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so … a willingness to learn quickly is essential. What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. Right More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk … Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes … live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within More ❯