1 to 25 of 81 Permanent ITIL Jobs in the Midlands

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

in Active Directory (users, groups, GPOs). Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're More ❯

Experience with mobile hardware and software (Android). Desirable: Azure, hardware builds, imaging, deployments, VoIP support, and mobile device management (MDM). Desirable: IT or Microsoft certifications such as ITIL or Microsoft Certified. Familiarity with cloud-based solutions and operations. Desirable: understanding of compliance, audit, or regulatory requirements. Ability to manage workload under pressure and meet tight deadlines. Personal: Strong More ❯

Full driving licence and own transport NVQ in ICT equivalent qualification or similar experience Evidence of ongoing professional development MCP/MCSA/MCSE/CompTIA A+ or equivalent ITIL v3 Foundation or equivalent Able to communicate effectively both verbally and in writing with a range of audiences Able to maintain the highest levels of confidentiality and data security Highly More ❯

beneficial). Experience: 3+ years in business/system analysis, IT systems design, and project management. Technical Skills: Strong proficiency in M365, Microsoft Visio, and Microsoft Project. Skilled in ITIL, data analysis tools, and business process modelling. S oft Skills: Excellent communication and interpersonal skills. Creative problem-solving and customer service orientation. Ability to build strong partnerships across teams. Other More ❯

Ability to work within a fast-paced environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience Desirable ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days More ❯

and DevOps practices for databases. Certifications (Required or Strongly Recommended): Microsoft Certified: Azure Database Administrator Associate (DP-300) Microsoft Certified: SQL Server Database Development (MCSA/MCSE or equivalent) ITIL Foundation Certificate in IT Service Management (Desirable) What We Offer: 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year More ❯

. Strong communication skills, with the ability to explain technical issues clearly. A motivated team player who’s eager to learn and develop. Desirable (but not essential): CompTIA A+, ITIL Foundation, or experience with Active Directory and Microsoft 365. What’s on Offer Salary up to £25,000 depending on experience. Exposure to a wide variety of systems and environments More ❯

Ability to work within a fast-paced environment, within a team or an individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience Desirable ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days More ❯

tools (Azure Monitor, Log Analytics). Excellent communication and documentation skills. Desirable Qualifications: Microsoft certifications (AZ-104, AZ-305). Prince2, APM, or equivalent project delivery certification. Exposure to ITIL and Service Transition principles. Benefits: Hybrid working Training Budget Interested? Please Click Apply Now! ? IT Support Engineer Chesterfield - £40-48K More ❯

change. Quality Assurance: Conduct inspections of quality operations, promptly reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding More ❯

able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also have More ❯

bids/tenders (e.g. G-Cloud, DOS, RM6116) . Knowledge of platform productisation, shared services, and cross-government platform initiatives. Knowledge of relevant frameworks and methodologies such as TOGAF , ITIL , and Agile at scale. Past involvement in mentoring, coaching, or community engagement within technical teams. Principal Platform Architect - Package: Base Salary: £100,000 - £145,000+ Bonus: Performance-based Benefits: Excellent More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You’ll be part More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You'll be part More ❯

in a commercial setting. Windows environments, Microsoft Office suite, and system management software Hardware support Knowledge of Incident, Change and Problem Management processes. Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several More ❯

managing service delivery, SLAs and reporting. Hands-on experience in incident, problem, and change management. Customer consultancy and problem-solving expertise. Strong communication skills across all levels of stakeholders. ITIL® 4 Foundation or above; PRINCE2/Agile Project Management certification. Strong project and stakeholder management expertise. Exposure to ISO 27001 environments. Ideally, knowledge of ERP, warehouse, production, and dispatch processes More ❯

managing service delivery, SLAs and reporting. Hands-on experience in incident, problem, and change management. Customer consultancy and problem-solving expertise. Strong communication skills across all levels of stakeholders. ITIL® 4 Foundation or above; PRINCE2/Agile Project Management certification. Strong project and stakeholder management expertise. Exposure to ISO 27001 environments. Ideally, knowledge of ERP, warehouse, production, and dispatch processes More ❯

and Windows Server (2016+). Knowledge of VMware, vCenter, and Hyper-V. Solid understanding of TCP/IP networking. Experience with LAN support, structured cabling, and switches. Familiarity with ITIL principles. Excellent communication skills (written and verbal). Strong general IT skills, including use of spreadsheets and databases. Full UK driving licence and access to own transport. Use of company More ❯

environments. Analytical problem-solver with the ability to manage and prioritise your own workload. Experience of supporting software in a regulated environment. Familiarity with IT Service Management frameworks (e.g. ITIL) and SQL Server is advantageous. Previous exposure to middleware and/or LIS systems would be a plus. What you’ll bring A results-oriented, customer-focused mindset. Commitment to More ❯

Wi-Fi, firewalls) Familiarity with backup & DR solutions (Veeam, Rubrik, etc.) Confident communicator able to update stakeholders and create clear documentation Relevant certifications (Azure, VMware, MCSA/MCSE, PRINCE2, ITIL) are desirable Why become an Azure Infrastructure Project Engineer here? Opportunity to deliver end-to-end Azure and infrastructure projects rather than just BAU support Accredited IT services provider: ISO27001 More ❯

with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded More ❯

future recruitments. The ideal candidate will have/be: ? Experience within IT Service Delivery. ? Service Desk experience - Managing IT Tasks & setting business expectations through good communications. ? Some knowledge of ITIL or other industry-recognised IT frameworks. ? Good attention to detail in all aspects of work. ? Ability to prioritise and work under pressure. ? Ability to learn new skills quickly and thoroughly. More ❯

with minimal supervision Desirable Previous experience of working in an IT service environment Previous experience working with Microsoft Dynamics Experience of working with SLAs and KPIs Understanding of the ITIL framework Experience of working in a multi-site/retail environment What we'll do for you In a culture where hard work is recognised and great results are rewarded More ❯

Skills: Awareness of vulnerabilities and security standards. Knowledge of HMG Security Standards and Processes. Ability to balance business needs with technical and security standards. Attributes: Commercial awareness. Familiarity with ITIL practices. Technologies: Microsoft Sentinel AT&T USM Qualys Office365 MS Exchange Defender Suite & ADX Platform What can we offer you? Referral Bonus Earn £1000 when you refer a friend to More ❯