1 to 25 of 147 Permanent ITIL Jobs in the Midlands

Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self ...

VPNs, networking, identity management, and cloud security controls. Experience with Zoho CRM administration, workflows, dashboards, automations, and user permissions (not essential). Familiarity with ITIL or similar service‐management frameworks. Experience creating helpdesk KPIs, reports, knowledge bases, support policies, and process documentation. Experience working with external IT providers, MSPs ...

Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V Currently holds SC or above clearance level. Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role Able to communicate clearly with peers as well as management Self ...

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

Agile Delivery, Project management, DevOps, FinOps. Know how to manage customer expectations with customer-facing experience. Good understanding of Service Management Principals, such as ITIL V4 and alignment with ISO20k, Experience with AI Ops tools, frameworks, and implementation strategies. Knowledge of AI-enabled automation and monitoring solutions. Awareness of Site ...

from candidates with relevant practical experience: Microsoft Azure Fundamentals (AZ-900) or equivalent. Microsoft 365 Fundamentals (MS-900) or equivalent. CompTIA Network+ or Security+. ITIL Foundation certification. Relevant degree, apprenticeship or professional IT qualification. What We're Looking For Strong troubleshooting and problem-solving skills. A proactive and customer-focused ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within ...

Routers, Switches & Wi-Fi Voice & Telephony Systems Internet Connectivity Solutions Excellent written and verbal communication skills. Must be eligible for SC Security Clearance. Desirable ITIL Foundation certification. Microsoft, Cisco, Fortinet, or other relevant vendor certifications. Degree or Diploma in an IT-related discipline. Previous experience managing technical teams within ...

Working knowledge of PowerShell and Terraform for administration, automation, and standardisation. Understanding of security hardening, PKI, and compliance baselines such as CIS, and of ITIL‐aligned service management. Strong customer‐facing consultancy and communication skills, able to explain complex technical concepts clearly and deliver to time, cost, and quality targets ...

requirements and identify areas for improvement. Process Improvement Continuously review and optimise service desk processes to improve efficiency and service quality. Implement and maintain ITIL-aligned practices for incident, problem, and change management. Drive initiatives that enhance customer satisfaction and operational performance. Strategic Leadership Collaborate with wider business teams ...

Develop scripts and tools to improve efficiency and reduce manualeffort. Collaboration Partner with Development and IT teams to support applicationdelivery and resolve deployment issues. ITIL Operations Manage incidents, requests and problem resolution across theDevOps and application stack. Qualifications and Experience:- 3+ years' experience in a DevOps role, ideally within ...

ensureISO/compliance standards. Automation Develop scripts andtools to improveefficiency and reducemanualeffort. Collaboration Partner with Developmentand IT teamsto support applicationdelivery and resolvedeployment issues. ITIL Operations Manage incidents,requests and problemresolution across theDevOps and applicationstack. Qualifications and Experience:- 3+ years' experience in a DevOpsrole, ideally withina security-focusedor highly regulatedenvironment. Strong ...

primarily Azure). Experience delivering infrastructure transformation, standardisation and operational improvement initiatives. Solid understanding of hybrid cloud environments and modern infrastructure operations. Knowledge of ITIL-aligned service management, shared services, SLAs and vendor management. Strong communication, stakeholder management and people leadership skills. A pragmatic, resilient and results-driven approach ...

AppSense VMware vSphere and VMware Cloud technologies Microsoft Hyper-V SimpliVity (desirable) PowerShell scripting and automation Disaster Recovery and Business Continuity solutions ServiceNow and ITIL-based service management. Experience & Attributes Excellent problem-solving and troubleshooting skills. Strong customer-facing communication and stakeholder management experience. Experience working with multiple suppliers, MSPs ...

Microsoft Power Platform, Azure Automation Familiarity with scripting tools like Python, Ansible, Shell Understanding of cloud platforms (AWS, Azure) and automation tools Awareness of ITIL, ISO 20000, ISO 27000 standards If you're looking for a role where your technical expertise makes a real impact—and you want to grow ...

delivering technology change within legal or professional services. Experience of Microsoft 365, cloud, infrastructure, cyber security, document management or business application projects. Knowledge of ITIL principles, service transition and Acceptance Into Service. Experience supporting business adoption, organisational change and benefits realisation. Experience working in a regulated environment with security, data ...

learn quickly and work collaboratively within a team. • Strong attention to detail and organisational skills. Desirable Skills • Basic understanding of IT Service Management or ITIL principles. • Exposure to JavaScript, programming, or scripting through studies or personal projects. • Knowledge of databases, APIs, or system integrations. • Experience using service desk, ticketing ...

services, not simply managing BAU. Experience operating within a large-scale, complex or rapidly scaling organisation. Strong senior stakeholder and supplier management experience. Extensive ITIL/service management knowledge, including major incident management. Experience developing service governance, operating models and performance frameworks. A strong focus on continuous improvement, operational resilience ...

AppSense VMware vSphere and VMware Cloud technologies Microsoft Hyper-V SimpliVity (desirable) PowerShell scripting and automation Disaster Recovery and Business Continuity solutions ServiceNow and ITIL-based service management. Experience & Attributes Excellent problem-solving and troubleshooting skills. Strong customer-facing communication and stakeholder management experience. Experience working with multiple suppliers, MSPs ...

helpdesk ticketing solutions - SQL writing experience - Experience using and/or supporting Warehouse Management Systems and Carrier Management Systems - IT support and helpdesk experience - ITIL Foundation certificate Benefits - Discretionary company bonus scheme - Following successful probation period, opportunity for hybrid working in line with ILG policy up to 50/ ...

Gamma, Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst ITIL Foundation or similar service management qualification Project Management qualification such as Prince2 or PMP Experience with automation platforms and workflow optimization Where this could take you This role opens clear progression paths into ...

Services JSON XML Knowledge of BMC Helix Integration Service (iPaaS). Proficiency with Python, PowerShell, or Bash scripting. Desirable skills: BMC Certified Professional certifications. ITIL Managing Professional or higher. Agile, Scrum, or SAFe certification. Cloud certifications (AWS, Azure, or GCP). Security Clearance (SC). About Peregrine We build workforces ...

standards and delivering supportable solutions. Ability to conduct technical discovery, identify risks and technical debt, and recommend appropriate solutions. Relevant Microsoft, Citrix, VMware or ITIL certifications desirable. So, Who are we? We are the UK's fastest growing MSP. We have grown significantly from 30 to over 170 staff ...

senior stakeholders A customer-focused approach to IT support Experience improving processes and driving continual service improvement Strong analytical and problem-solving skills ITIL certification is desirable rather than essential. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud ...