16 of 16 Permanent Incident Management Jobs in the Midlands

supports. You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes. You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service … flagship one for us. The position supports the business and our customers on a 24 x7 rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First ...

service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics … high-street discounts, salary sacrifice company car and cycle-to-work schemes, a workplace pension, and many other benefits. Key Responsibilities Supplier & Service Desk Management Act as the primary owner of the outsourced IT Service Desk, managing the supplier as a strategic partner. Ensure consistent delivery against SLAs, KPIs ...

description: As a K&N IS Systems Support Advisor, you will be responsible for providing IS application and systems support activities Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Managementto the LCST contract. As such, you will be part of a high performing team … operational service and contract performance to committed delivery standards. How you create impact Trouble shooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc) Raising ...

Degree in Engineering or equivalent in ICT. • Strong technical knowledge of the relevant products or services being offered by the company which includes Visitor Management System, Facilities Booking System, Time Attendance Management System, Incident Management, Guard Tour System etc. • Familiar with physical security industry in relation ...

virtualisation or containerisation initiatives where applicable * Identify opportunities for efficiency, performance and cost optimisation Documentation & Governance * Maintain clear technical documentation and runbooks * Follow change management and incident management processes * Work collaboratively with network, security and application teams Required Skills & Experience * Strong hands-on experience administering Linux environments … e.g., Ubuntu, CentOS, Red Hat, Debian or similar) * Solid understanding of server hardware, storage and virtualisation platforms * Experience with patch management and security best practices * Proficiency with shell scripting (Bash or similar) * Knowledge of monitoring and logging tools * Experience supporting large-scale server estates Desirable * Exposure to cloud platforms ...

reliability of IT and OT systems supporting business operations * Oversee infrastructure including networks, cloud platforms, servers, and end-user environments * Implement and maintain structured incident, problem, and change management processes * Lead root cause analysis and drive preventative improvements * Own disaster recovery and business continuity planning, ensuring resilience across … systems * Maintain strong cybersecurity controls, including patching, vulnerability management, and access control * Manage third-party vendors, SLAs, and IT operational budgets * Drive a culture of accountability, operational discipline, and continuous improvement Skills and Experience Essential: * Proven experience leading IT operations in a multi-site or operational environment * Strong technical ...

customer requests for security information, including assurance responses and security questionnaires Oversee third-party and supplier security risk through audits, reviews and ongoing compliance management Identify, escalate, mitigate and review information security risks, issues and opportunities for continual improvement Recommend and support the implementation of appropriate security tools, systems … knowledge of NIST CSF and NIST SP 800-53 Excellent understanding of relevant legal, regulatory and compliance requirements Proven experience implementing and operating security management in line with legislation and standards Experience conducting investigations, incident response and producing clear, high-quality reports Strong background in risk management ...

cleared): Maintain and improve the reliability, availability, scalability and performance of critical production systems. Design, implement and optimise monitoring, alerting and observability solutions. Lead incident management, root cause analysis and post‐incident reviews in line with SRE best practices. Build and enhance CI/CD pipelines ...

Experience with ERP systems, manufacturing environments highly desirable Knowledge of SQL and data reporting tools such as Power BI beneficial Exposure to IT support, incident management, or systems coordination Project management or process improvement experience Background in manufacturing or food production is advantageous Location Northamptonshire (Fully ...

Experience with ERP systems, manufacturing environments highly desirable Knowledge of SQL and data reporting tools such as Power BI beneficial Exposure to IT support, incident management, or systems coordination Project management or process improvement experience Background in manufacturing or food production is advantageous Location Northamptonshire (Fully ...

Troubleshoot application and system integrations using logs, APIs, and diagnostic tools. Support messaging and integration technologies such as MQTT and connected systems. Participate in incident management, triage, and resolution across customer-facing systems. Manage support tickets, ensuring clear communication and timely resolution. Develop and maintain automation scripts using ...

functionalities and processes. Analysis and Design carry out technical analysis to identify and design any system or data requirements required to implement change or incident management to produce an Application and Data Design Document. System and Data Engineering analyse current system and data processes to identify inefficiencies … data supports these processes and operations. Experience in creating technical documentation including system designs, technical specifications, system and data models. Clear understanding of metadata management including data lineage principles. Excellent communication and interpersonal skills with the ability to communicate technical information to non-technical stakeholders and convey business concepts ...

Manager - Warwick (Hybrid – 2 days on-site pw) Salary: c. £60,000 + benefits Experienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing key managed service providers (MSPs) during …/KPIs and drive continuous improvement Build strong vendor relationships and handle escalations Lead governance forums and optimize contractual commitments Align processes and coordinate incident management About You Experienced in ITIL, ideally V4 Strong experience in service management and vendor governance Skilled in multi-supplier environments with ...

security best practices Automation Develop scripts and tools to streamline operations Team Collaboration Work closely with developers and IT teams to deliver reliable platforms Incident Management Troubleshoot issues and maintain system reliability Experience Required Experience in DevOps or Platform Engineering Strong experience with CI/CD tools (Jenkins ...

Driving spoilage prevention, mould and pathogen reduction through data-led improvement plans Supporting root cause analysis of quality incidents and contributing to crisis and incident management Driving continuous improvement in laboratory quality systems, equipment capability and horizon scanning for new technologies Partnering cross-functionally with Operations, Engineering, Group … Food Safety Level 4 desirable but not essential A structured, analytical approach with the confidence to challenge the status quo Excellent stakeholder management and communication skills What you'll receive: In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment ...

valid driving license. A company car (or car allowance) is part of the benefits package. In the role you will take ownership of IT incident management and escalations, IT service delivery and crucial IT project delivery. Projects are varied including new site set ups, new technology installations, moves … growing their IT field service delivery capability. This will give you the opportunity to build and grow both your technical skills but also stakeholder management and service delivery experience. If you feel you have the skills required, please apply as soon as possible as Big Red Recruitment are working ...