14 of 14 Permanent Incident Management Jobs in the Midlands

experience + tasks will include: Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Proven experience in a NOC, Service Operations, or similar network management environment. Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks. Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams. Experience … with monitoring platforms, ticketing systems and incident management tools. Certificates/Qualifications: Essential: experience working within an ISP or carrier environment NOC Desirable: C CNA or equivalent vendor certification. Responsibilities: Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback … and reviews. Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. JBRP1_UKTJ More ❯

2nd Line Support Engineer – Mobile Device Management Location: Hatfield/Milton Keynes/Nottingham | Full-time onsite | Salary: £30,000 – £35,000 We're looking for a 2nd Line Support Engineer – Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC) . The Role As a 2nd Line MDM Analyst, you'll provide Mobile Device Management support using cloud-based tools. Key responsibilities include: 2nd line troubleshooting and incident resolution for MDM Policy management changes and basic policy troubleshooting Device enrolment, pushing policies … essential) and Android/Intune environments, with experience in JAMF and Samsung KNOX desirable. Working closely with 3rd line analysts and technical teams, you'll ensure smooth Mobile Device Management delivery and maintain SLA compliance. What You'll Need Proven experience in a 2nd line MDM/mobile endpoint support role Hands-on experience with Apple Business Manager and More ❯

processes aligned to the strategic objectives of SAP-CoE. How you'll make an impact Define and implement a comprehensive quality assurance strategy and plan specific to the service management (defects/incident management, and related interfaces), specification and development of new functionality, project management, and operations. Develop and enforce quality standards, testing protocols, and documentation … organizational objectives and continuous improvement efforts. Define KPIs and dashboards to monitor process adherence and performance post-implementation. Implement and drive continuous improvements in SAP- CoE. Maintain quality Document management system. Identify, document, and manage quality-related risks. Conduct root cause analysis for defects or process failures and ensure corrective/preventive actions are implemented. Conduct periodic process Audits … and implement corrective actions. Ensure Process compliance through effective documentation and process traceability. Provide regular QA status reports to management/steering committees. Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement. Act as a point of contact for QA/QC-related issues and escalate critical quality risks appropriately. Responsible to ensure compliance More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/… KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives … to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds More ❯

firm, they focus on delivering reliable and tailored services to their clients, supported by a robust and secure technology framework. Description Work with managed service provider for cyber security incident management Proactively conduct threats detection and improve threats detection and management process Conduct vulnerability assessments, ensure the remediation and recommend improvements to mitigate risks. Develop security playbooks … vulnerabilities assessment remediation Familiarity with data protection regulations and compliance requirements such as ISO27001, GDPR Solid experience in SIEM tools, preferably Microsoft Sentinel Relevant certifications are desirable. Excellent stakeholder management skill with ability to communicate technical concepts clearly to non-technical stakeholders. Job Offer Discretionary bonus scheme Hybrid role with flexible working hours ( 2 days in Birmingham office ) Permanent More ❯

they focus on delivering reliable and tailored services to their clients, supported by a robust and secure technology framework. Job Description Work with managed service provider for cyber security incident management Proactively conduct threats detection and improve threats detection and management process Conduct vulnerability assessments, ensure the remediation and recommend improvements to mitigate risks. Develop security playbooks … vulnerabilities assessment remediation Familiarity with data protection regulations and compliance requirements such as ISO27001, GDPR Solid experience in SIEM tools, preferably Microsoft Sentinel Relevant certifications are desirable. Excellent stakeholder management skill with ability to communicate technical concepts clearly to non-technical stakeholders. What's on Offer Discretionary bonus scheme Hybrid role with flexible working hours ( 2 days in Birmingham More ❯

infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA More ❯

As a Service Desk Analyst, you will provide consistent, excellent, and trusted end-user support to >700 colleagues across our UK business. Key day to day tasks will include - Incident Management, Request Fulfilment (including Starter Mover Leaver processes - SML), maintenance and audit tasks, and maintenance of the knowledge base. Effective prioritisation and strong customer service skills are essential. … plus bank holidays, Westfield Health Cash Plan, Life Assurance, Auto Enrolment Pension Scheme & Lifestyle Benefits - Discount on selected on high street stores. Responsibilities include: ? Logging and managing incidents, access management and requests from internal users via ServiceNow "self-service" portal & high priority telephone calls. ? Provide 1st/2nd line technical support - Basic troubleshooting of IT related incidents & problems. ? Supporting … largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety More ❯

team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective. Be on hand to actively manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay. What we're looking for … platform looks like. Knowledge of using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within an AWS cloud environment. In particular any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and DynamoDB. Strong experience in More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

Skills & Experience: Experience in IT Support/Helpdesk/Service Desk/Technical Support. Strong knowledge of Office 365, Windows 10/11, Intune, Azure Familiarity with ticketing/incident management systems would be an advantage Excellent troubleshooting and communication skills. Ability to work independently and as part of a team. A proactive, customer-focused approach Why apply More ❯

drivers licence with reasonable means to a vehicle. What will you be doing? Youll have the ability to act as the on-site technical expert Youll be operationally Monitoring & Management of Voice/Data network and associated systems. Youll be providing 2nd line support to resolve faults and carry out changes on the networks. Youll be providing technical and … fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues. Youll be be a part of a 2nd/3rdLine Technical Support & Delivery team focused on complex technical delivery activities supporting specific areas of Customer Services. Other duties will be Complex delivery in line with customer SLAs Active participation in the customers governance … cycles Accurate resource planning and forecasting Complex incident management (Technology and Solution based). Root Cause analysis for major incidents and escalated faults. What youll bring Youll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager. Knowledge of security best practices. Youll have More ❯

optimisation of CI/CD pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption of FinOps principles to balance technical … expertise in Azure Cloud, containerisation, infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure, DevOps, or cloud architecture) are More ❯