21 of 21 Permanent Incident Management Jobs in the Midlands

The team provides global 24x7 security operations and monitoring for cybersecurity events affecting Experian. You will be a part of the first line of defence in Experian's broader incident response and incident management departments, responsible for receiving and prioritizing cybersecurity alerts, including being the dedicated contact for potential security incidents reported by users (e.g., Experian employees … on the results of assessment, this team is then responsible for investigating, containing, eradicating, and recovering from events falling in its scope or escalating higher-risk events to dedicated incident response and management teams in the CFC. This role is critical in ensuring the handling of potential threats and plays a part in improving security operations. This is … Please note that in this role, you will have an 8x5 Monday-Friday schedule, with flexibility to respond to after-hours pages for potentially major security incidents to support incident response efforts and may include assignment to an on-call rotation for evenings, weekends, holidays. Summary of Primary Responsibilities As the Cyber Defence Analyst, you will: Contribute to daily More ❯

Degree, Post Graduate Diploma, Professional Degree in Engineering or equivalent in ICT. • Strong technical knowledge of the relevant products or services being offered by the company which includes Visitor Management System, Facilities Booking System, Time Attendance Management System, Incident Management, Guard Tour System etc. • Familiar with physical security industry in relation to Access Control System, Digital More ❯

by taking ownership of Jira support tickets across their full lifecycle, including triage, investigation, resolution, and closure. Ensure timely resolution of incidents and service requests while maintaining quality standards. Incident and Problem Management: Work closely with Development and Infrastructure teams to resolve issues and communicate updates to stakeholders. Continuous Improvement: Identify opportunities for process improvements and automation within … Sumo Logic for system health and performance monitoring. Capability to write and optimise regular expressions (Regex) for log parsing, pattern detection, and troubleshooting. Application Support Skills Strong understanding of incident management, ITIL processes, and DevOps practices Proven experience in troubleshooting complex application issues. Technical Skills Solid experience in .NET development, or the ability to debug .NET code. Proficiency More ❯

network security groups (NSGs), and Azure Policy for compliance. Collaboration: Partner with development, QA, and Infrastructure teams to ensure a smooth integration of DevOps practices across the organisation. Cost Management: Monitor and optimise Azure costs, ensuring efficient use of cloud resources. On-Call Support: Participate in an out-of-hours on-call rotation, responding to critical business alerts and … ensuring actions are followed up to reduce future incidents. Incident Management: Lead incident response during on-call shifts, ensuring quick resolution and maintaining service uptime. Qualifications About you: You will have 5+ years of developing and managing modern DevOps environments You will be Microsoft Azure or AWS certified DevOps engineer You will have familiarity with Site Reliability More ❯

be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and service providers … standards, implementing measures to protect the organization's data and systems. Implement Support best practices to improve performance and lead a programme of Continual Improvement Act as the Major Incident Manager when needed. Manage communications with the business to keep them updated with Service issues and performance. Own the Support backlog – to ensure issues are resolved fully and completely. … What we need from you: Proven experience in IT service management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge of ITIL framework and best practices. Experience working as an Incident Manager. Person Profile More ❯

activities performed by a Junior Operations Analyst Perform monitoring of live services, applications and infrastructure. Call handling from internal and external clients Log and process incidents according to the Incident Management process, ensuring escalation to the Major Incident Manager for more serious incidents. Respond/Action events received according to the directions given within a corresponding knowledge … of support, where no resolution by Operations Centre is possible. Ensure the appropriate prioritisation of incidents to allow actions and the avoidance of service level breaches. Participate in post incident reviews following a major event\incident Contribute to the improvement of the Operations Centre and the technical service which it delivers. Qualifications Must have capabilities: Desire to develop … external). Active interest in technology. Willingness to work in an office-based role. Desirable capabilities: Experience with ITIL processes. Experience dealing with technology-related issues. Familiarity with service management tools such as ServiceNow. Additional Information Benefits package includes: Great compensation package and discretionary bonus plan Core benefits include pension, bupa healthcare, sharesave scheme and more 25 days annual More ❯

ensure our databases are secure, scalable and future ready-supporting Synectics' critical products and services while driving innovation through automation and continuous improvement. What You'll Do Leadership & Team Management Lead, coach, and develop a high performing Database Administration team. Set clear priorities, performance metrics, and ensure on time, on budget delivery. Foster a culture of innovation, collaboration, and … frameworks. Automation & Infrastructure as Code Drive automation and CI/CD integration for database and schema management. Lead continuous improvement initiatives to optimise workflows and costs. Documentation, Governance & Vendor Management Maintain comprehensive documentation and up to date data models. Collaborate across teams to support audits, incident management, and regulatory compliance. Manage external vendor relationships and advocate for … the team's needs within Synectics. What You'll Bring Proven experience as a Database Administration Manager or Team Lead, managing multi discipline teams. Strong leadership, mentoring, and stakeholder management skills. Strategic thinker with a passion for innovation, automation, and data integrity. Expertise in relational and non relational databases, including performance tuning and optimisation. Solid understanding of database security More ❯

that are transforming businesses worldwide. Key Responsibilities: Cloud Engineering: Design, deploy, and manage scalable, secure, and cost-efficient cloud infrastructure. Implement Infrastructure as Code (IaC) to automate provisioning and management of resources while ensuring security best practices. Optimize cloud resources for performance, cost efficiency, and security compliance. Ensure compliance with security and governance standards, including encryption, access control, and … workloads. Continuously improve build and deployment processes with a focus on minimizing security risks. Site Reliability Engineering (SRE): Ensure system reliability, scalability, and performance through proactive monitoring and secure incident response. Develop and implement observability tools to monitor system health, detect anomalies, and identify security threats. Perform root cause analysis and implement solutions to prevent recurring issues, including security … into cloud, DevOps, SRE, database, and network/system operations. Infrastructure Expertise : Experience in managing secure cloud, on-premises, and hybrid environments. Automation : Proficiency in automating workflows and infrastructure management with security controls. Reliability Practices : Strong knowledge of monitoring, incident management, and performance optimization with security considerations. Database Management : Experience with secure database design, optimization, and More ❯

tuning system performance across multiple services and environments. Supporting development teams with deployment pipelines, CI/CD processes, and platform tools. Troubleshooting complex application and infrastructure challenges. Championing observability, incident response, and continuous improvement within SRE practices. What We’re Looking For Strong experience with Microsoft Azure and cloud-native technologies. Deep knowledge of Terraform, Kubernetes, and App Services. … passion for automation and operational excellence. Nice to Have Knowledge of Windows Server environments and network fundamentals (DNS, load balancing, Active Directory). Understanding of SLOs, SLIs, and modern incident management frameworks. Familiarity with infrastructure tools such as Ansible, Puppet, Chef, Jenkins, Grafana, or ELK Stack. Awareness of security and compliance best practices in cloud operations. More ❯

recommend improvements for performance, resilience, and scalability. Provide expert guidance on cloud migration, hybrid environments, and automation. Lead capacity planning and performance optimisation. Ensure governance and compliance with change management and security processes. Act as technical authority and product owner for selected infrastructure components. Support project delivery through high-level designs and architecture reviews. Drive disaster recovery planning and … suite, Exchange Online, Teams Admin. Networking (VLANs, VPNs, routing), firewalls, SD-WAN. Integration platforms and virtualisation technologies. Familiarity with disaster recovery planning and implementation. Proficient in change and incident management processes. Logical, analytical thinker with strong problem-solving skills. Excellent communication and stakeholder engagement abilities. Ability to work independently and under pressure, managing competing priorities. More ❯

an EU/EEA Passport to allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible for the design, implementation and … testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company performance-related bonus. Wellbeing benefits. Pension scheme. Life insurance & Health benefits. Salary sacrifice … Vehicle. Subsidised on-site EV charging. Anniversary celebrations. Social events. Hybrid working. Flexible working There is plenty of room for growth and progression which is proven by all our management team beginning their career with us as students More ❯

OR EU/EEA Passport to allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible for the design, implementation and … testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company performance-related bonus. Wellbeing benefits. Pension scheme. Life insurance & Health benefits. Salary sacrifice More ❯

the LSA Community of Practice, sharing knowledge and best practices across sites. Essential Skills & Experience Knowledge and experience of working in an IT environment Knowledge and experience of IT incident management Knowledge and experience of dealing with windows related incidents in a business environment Knowledge of IT Infrastructure A sound knowledge of end user IT services and the … technology that underpins them in a business environment. Ability to provide excellent customer support via a Service Management Framework. Ability to play a part in the development of a collaborative environment across multiple functions where new processes or procedures are introduced. Willingness to work on-site and occasionally travel to other HMLR offices as required. Desirable Familiarity with Autopilot … Intune and SCCM. ITIL Service Management Foundation certification (or willingness to obtain). Experience working in government or large enterprise IT environments. Knowledge of ISO20000 frameworks and service management processes. Relevant IT qualification (e.g. CompTIA A+, MCSA or equivalent). Benefits This role offers the opportunity to develop an IT career within a supportive, collaborative environment at the More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows Server, Active Directory (AD), DHCP More ❯

to de-risk delivery and elucidate intricate concepts. Elevate coding standards by automating processes, ensuring extensive test coverage for sustainable delivery. Provide essential guidance during planning, design reviews, and incident management to empower Java engineers. Cultivate consensus among peers on cutting-edge technologies and best practices. Play a vital role in recruitment campaigns, hiring highly skilled engineers, and More ❯

to-day support and maintenance for Unix and Linux environments (Solaris and Red Hat), ensuring high system availability, rapid issue resolution, and compliance with security standards. You'll handle incident management, performance tuning, and patching, as well as contribute to documentation and knowledge sharing across the team. The role is based on-site in Barrow five days a More ❯

optimisation of CI/CD pipelines to drive speed, reliability, and consistency. Manage and optimise Azure infrastructure for scalability, security, performance, and cost control. Champion modern monitoring, observability, and incident management practices to maintain high availability. Partner with engineering, architecture, and product leadership to accelerate delivery and reduce operational friction. Drive adoption of FinOps principles to balance technical … expertise in Azure Cloud, containerisation, infrastructure as code, and automation. Proven track record in designing and managing large-scale CI/CD systems (Azure DevOps preferred). Strong stakeholder management skills, with experience influencing at C-suite or senior leadership level. Demonstrated success in improving system resilience, performance, and cost efficiency. Relevant certifications (Azure, DevOps, or cloud architecture) are More ❯

to de-risk delivery and elucidate intricate concepts. Elevate coding standards by automating processes, ensuring extensive test coverage for sustainable delivery. Provide essential guidance during planning, design reviews, and incident management to empower web engineers. Cultivate consensus among peers on cutting-edge technologies and best practices. Play a vital role in recruitment campaigns, hiring highly skilled engineers, and More ❯

Policy: Develop, implement, and maintain robust data protection and information security policies. Expert Guidance: Deliver essential training and provide expert advice to staff, building a privacy-first culture. Risk Management: Conduct supportive audits and assist with incident management. Key Criteria: What You'll Need to Succeed Certification is Essential: Recognised Data Protection Certification (e.g., CIPP/E, CIPM … CRISC or similar). GDPR Expertise: In-depth, practical working knowledge of GDPR and data security best practices. Proven Experience: A track record in data protection, compliance, and risk management, ideally in a large organsation Sector: Third Sector (Charity) or Healthcare-related, advantageous but not essential Qualifications: Degree in a relevant field. ( Information Management Systems, etc) Ready to More ❯