20 of 20 Permanent Incident Management Jobs in the Midlands

assurance and challenge on IG matters across the organisation Oversee core IG activity including DPIAs, DSPT completion, SARs, FOI requests, data sharing agreements and incident management Lead on information risk management, working with the SIRO and IAOs to ensure risks are identified, recorded and mitigated Produce clear … colleagues with an interest in information governance, supporting capability development while retaining responsibility for core operational activities such as DPIAs, completion of the DSPT, incident management, SARs, and audits. This role is ideal for an experienced IG professional who is confident operating at senior level, able to make ...

security or IT-focused team? Are you confident working with security assurance processes and compliance frameworks? Then consider the role of Security and Incident Management Executive at Reed in Partnership! This is a remote position with occasional travel to Theory Test Centres, therefore a valid UK driving license … Security Support Assistants (SSAs). SIM Execs ensure the SIM Team HD is manned during all Reed Assessment TCN operational periods. Where an incident of suspected fraud has taken place, Fraud Evidence Packs are produced by the SIM Team and provided to the DVSA in line with contractual KPIs. ...

must be ITIL certified or have at least 1 years' experience working on a service desk following the ITIL framework. Strong knowledge of incident management, patch management, and endpoint management is essential. This role is primarily office-based , with some onsite support across 16 locations … Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Experience with remote desktop tools and IT service management software. Ability to work independently, manage priorities, and handle high-pressure situations. Strong documentation skills and attention to detail. Start Date: Immediate Location: Grimsby ...

CSIRT Lead/Senior CSIRT/CSIRT Manager/Principle CSIRT/CSIRT Analyst/Cyber Security/Incident Management/Cyber Security Incident Response Team/Computer Security Incident Response Team/Hybrid Home/remote/Warwickshire/Permanent role … within the CSIRT. Develop and maintain CSIRT documentation and reporting. Extensive experience in a Cyber Security Operations Centre (CSOC) Proven experience leading Cyber Incident Response activities. In-depth knowledge of cyber threat landscape and attack vectors. Expertise in incident detection, analysis, and resolution. Proficiency in relevant cybersecurity tools ...

hire a number of experienced IT Support Analysts. The Responsibilities * Manage and take ownership of support request, issues, incidents, and defects across the platforms.* Management of incidents across the platforms.* Input into the root cause analysis and incident post-mortems off the back of service restoration.* Troubleshooting … resolving issues and incident for first contact resolutions.* Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance ...

CSIRT Lead/Senior CSIRT/CSIRT Manager/Principle CSIRT/CSIRT Analyst/Cyber Security/Incident Management/Cyber Security Incident Response Team/Computer Security Incident Response Team/Hybrid Home/remote/Warwickshire/Permanent role £60 000 + benefits ...

Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our service desk, focusing on incident management and enhancing service delivery. Your technical expertise and dedication will be crucial in resolving user issues promptly and maintaining high satisfaction levels. … Technology or related field (certifications a plus). Proven experience in IT service desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

environments Designing, building and maintaining CI/CD pipelines Embedding security best practices across infrastructure, deployments and access controls Leading on cloud security, monitoring, incident response and vulnerability management Improving system reliability, scalability and performance Working closely with software engineers to support smooth releases and deployments Automating infrastructure … taking ownership of security in production environments Familiarity with infrastructure as code tools such as Terraform or similar Strong understanding of monitoring, logging and incident management Comfortable working in a fast-paced SaaS or digital product environment What’s on offer: Salary up to £80,000 depending ...

join the CIDO department. The role holder will be a Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist area. The Senior Infrastructure Engineer - Infrastructure Monitoring role sits in the Infrastructure Monitoring and technical observability … bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate customer journeys (e.g., logging in, making a transfer) to proactively detect ...

allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible … design, implementation and testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company ...

Helpdesk Support Technician Leicester £24,000- £28,000 An established and growing Wealth Management organisation have an exciting new opportunity available for a Level 1 IT Helpdesk Support Technician to join their growing business. This is an excellent opportunity for someone with strong customer service skills and a genuine … issues Assist with password resets, account access and user profile issues Set up and configure user devices including laptops, desktops, printers and mobile devices Incident Management Log incidents and service requests accurately within the helpdesk system Prioritise and manage tickets in line with service-level targets Escalate complex ...

environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management systems (e.g., SupportWorks, Remedy) Mobile device support (Windows, iOS, Android) BYOD environments Instant messaging/chat tools for support Touch typing ...

allow for working within Europe, if required. There is plenty of room for growth and progression which is proven by most of the management team beginning their career with us as students. What they offer in return. You will work as part of a team who are responsible … design, implementation and testing of control/integrated digital systems including traffic management, ventilation and pump control, life safety systems, incident management and many more. In addition to a generous salary, you can expect to receive some other great benefits too. 33 floating holidays. Paid overtime. Company ...

logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows ...

logged and managed via the IT helpdesk + visiting customer sites to complete IT service requests. System monitoring, error logging, fault-tracking + IT incident management to ensure maximum service availability. IT asset tracking, service provisioning + managing IT accounts for new starters/leavers. Technical Environment: Windows ...

experience guiding or mentoring others. Nice to Have Experience with monitoring and observability tools (Prometheus, Grafana, Datadog). Familiarity with SRE practices, SLAs, and incident management. Experience supporting microservices or event-driven architectures. Why Join Us Influence infrastructure and platform strategy. Work on scalable, production-grade systems. Flexible working ...

experience guiding or mentoring others. Nice to Have Experience with monitoring and observability tools (Prometheus, Grafana, Datadog). Familiarity with SRE practices, SLAs, and incident management. Experience supporting microservices or event-driven architectures. Why Join Us Influence infrastructure and platform strategy. Work on scalable, production-grade systems. Flexible working ...

essential you have: Competent level of technical documentation knowledge Competent network and firewall audit knowledge Competent network troubleshooting experience Experience in change, risk and incident management Network Architecture design supporting infrastructure and software design principles Cisco switching and routing protocols to CCNA/CCNP Ansible platform automation Cisco ...

joining a growing internal security team. It would be the ideal fit for someone who balances technical analysis with a proactive approach to risk management and documentation. This company specialises in facilities management and building maintenance services across the UK, covering a wide variety of industries. They specialise … solutions for engineering, cleaning, security, and project management, with an emphasis on operational efficiency. With new contracts and acquisitions taking place, there has been a focus on the development and growth of the software division to keep up with demand. In this varied role, you will ...