1 to 25 of 76 Permanent Incident Management Jobs in the Midlands

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with a strong background … security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established security framework. Ensure ...

summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting … organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.Main duties of the jobDesign, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response.This role also attracts a market pay supplement of 6650 per annum (to be reviewed in February 2027).Main duties of the jobOwn … required.Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions.Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users.Support the Network Team in ensuring ...

Customer Care, the role will be responsible for all Cloud Operations Engineers globally and will provide leadership, operational direction, governance and performance management across regional teams. The manager will ensure customer cloud deployments and customer facing internal deployments are monitored, maintained and continually improved to meet service level expectations. … repeatable processes, onboarding practices and operating routines that support continued team growth. This will include industry best practice deployment governance, release coordination, platform monitoring, incident management, operational reporting, cost optimisation and continuous improvement, while also identifying opportunities to integrate Cloud Operations more effectively into wider business workflows. ...

recruiting for a PLM Programme Manager to be based at our office/our customer’s site in Gaydon. Our Product Lifecycle Management (PLM) practice helps manufacturers build better products, define better processes, and reduce costs. As an engineering services organization, we use the processes and software we recommend … will coordinate across Service Operations, domain teams, delivery teams, support organizations, infrastructure and platform teams, supplier partners, and business stakeholders. The role will govern Incident, Problem, Change, and Release Management processes while continuously improving operational performance, governance, service maturity, and customer experience. Area of Responsibility Service Operations Management ...

customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning … experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills ...

Define and enforce secure configurations, network segmentation, identity and access controls for public cloud (primarily AWS).Application & infrastructure hardening: Implement secure coding practices, vulnerability management, secrets management and runtime protections for services and CI/CD pipelines. Detection & response: Build and maintain monitoring, logging and alerting for security … events; lead incident response and post‐incident reviews to drive remediation and lessons learned. Incident Management: Support ENSEK's 24/7 Incident Management processes to ensure security and stability for clients. Automation & tooling: Automate security checks, policy enforcement and remediation using ...

configured, resilient, secure, and performant. Beyond day-to-day operational responsibilities, the role carries explicit accountability for network architecture, strategic design, and cross-functional incident response. This role also attracts a market pay supplement of £6650 per annum (to be reviewed in February 2027). Main duties … required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network ...

live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder … activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary team, providing leadership, people management ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

wider technical teams to make sure problems are understood, actioned and resolved effectively. Youll play an important part in helping us move from reactive incident handling to a more proactive approach to service improvement, using data, collaboration and clear communication to prevent issues from recurring and support long-term … passionate about driving continuous improvement, we'd love to hear from you. What youll be doing Own and manage the end-to-end Problem Management process for high-priority incidents. Review major incidents to identify where problem records, root cause investigations or preventative actions are required. Coordinate Root Cause ...

Duties IT Strategy & Leadership: Develop and execute IT strategy aligned with business goals; provide leadership for cloud services, infrastructure, and security initiatives. Team Management: Lead and mentor technical teams, including service desk staff; ensure effective handling of incidents and tickets. Corporate IT Operations: Oversee day-to-day IT operations … manage budgets, and ensure system performance and scalability. Incident Management : Act as Incident Manager during disruptions; establish processes for response, resolution tracking, and root cause analysis. IT Security: Implement robust security policies (ISO27001), monitor cybersecurity risks, and ensure GDPR compliance. Networking & Infrastructure: Manage network design, implementation ...

services, including Planned Care (District Nursing) and Rapid Access to Social Care (RASC). A key part of the role is overseeing governance, compliance, incident management, risk processes and business continuity , promoting a culture of safety, transparency and continuous improvement. The DSM also drives service improvement and operational … Specification for full details of the roles main responsibilies Person Specification Qualifications and Continuous Development Essential Evidence of degree-level study OR equivalent operational management experience in a healthcare setting Desirable Leadership/management training - Evidence of formal leadership or management development Experience Essential Operational management ...

resolutionFollow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement.Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings.Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum … take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training:Bachelor Degree level education/ ...

compliance, and a positive customer experience. The post holder will lead operational teams, manage service delivery processes, oversee infrastructure and cloud operations, coordinate major incident response, and ensure operational readiness across all supported services. Key Responsibilities People and Operational Leadership Lead and manage service desk, infrastructure, and cloud operations … succession plans and strengthen team capability to reduce reliance on key individuals. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Service Management Ensure incidents, service requests, and operational activities are managed within agreed service level agreements (SLAs). Chair operational review meetings and monitor ...

Define and enforce secure configurations, network segmentation, identity and access controls for public cloud (primarily AWS).Application & infrastructure hardening: Implement secure coding practices, vulnerability management, secrets management and runtime protections for services and CI/CD pipelines.Detection & response: Build and maintain monitoring, logging and alerting for security events … lead incident response and post‐incident reviews to drive remediation and lessons learned.Incident Management: Support ENSEK’s 24/7 Incident Management processes to ensure security and stability for clients.Automation & tooling: Automate security checks, policy enforcement and remediation using IaC, CI/CD integrations ...

incidents.The successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation’s required risk maturity.This … technical, physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controlsAnalyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders.Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4Support business lines and functions assess their ...

team within a leading Financial Services organisation. This is an excellent opportunity for someone with experience in IT Risk, Controls, Governance, Operational Risk or Incident Management who enjoys working with people and coordinating activity across a business. What will you be doing? You’ll play a key role … teams and understanding IT issues at a governance and risk level. If you're currently working in IT Risk, Controls, Governance, Operational Risk or Incident Management and are looking for your next opportunity, we'd love to hear from you. #J-18808-Ljbffr ...

Provider specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital … recovery activities.• Become a trusted operational contact for key Managed Service customers.• Deliver service reviews, performance reporting and continual service improvement initiatives.• Drive problem management and root cause analysis to reduce recurring issues.Service Improvement• Assess the current operation and build a practical roadmap for continual improvement.• Improve HaloPSA workflows ...

delivery locations in Nottingham. The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other ...

specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

support. Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development. Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity. Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions. … teams. Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data. Experience supporting mission-critical systems in a 24x7 manufacturing environment. Strong incident management, troubleshooting, change management, and stakeholder-management skills. Experience leading MES upgrades, migrations, modernization, or transformation programmes. Good understanding of databases ...

DWP. Digital with Purpose. Join DWP Digital and help support a strategic Management Information platform that enables thousands of colleagues across the organisation to make informed, data-driven decisions every day. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that … join us. What skills, knowledge and experience will you need? Experience supporting and maintaining IT products and services, including ServiceNow, user access, incident management and Power BI. Knowledge of ITIL and service management practices, including incident, problem, change and release management. Experience working collaboratively with stakeholders ...

effective production support.Lead and develop the MES IT team, providing technical direction, coaching, resource planning, and career development.Manage major incidents, root-cause analysis, change management, disaster recovery, and business continuity.Partner with Manufacturing, Engineering, Quality, Automation, and IT to translate business requirements into effective MES and manufacturing IT solutions.Maintain appropriate … application support teams.Strong understanding of manufacturing processes, MES workflows, equipment integration, and manufacturing data.Experience supporting mission-critical systems in a 24x7 manufacturing environment.Strong incident management, troubleshooting, change management, and stakeholder-management skills.Experience leading MES upgrades, migrations, modernization, or transformation programmes.Good understanding of databases, system integrations, infrastructure ...