10 of 10 Permanent Journey Map Jobs in the Midlands

journeys that create the optimal user experience Use insights from user research and metrics to identify 'pain points' and improve design Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Support user researchers in usability testing Run workshops with your team and stakeholders Work with the Hippo More ❯

and other stakeholders to deliver actionable insights that drive customer-centric solutions. Conduct user research activities, including usability testing, customer interviews, surveys, and journey mapping, to identify pain points and opportunities. Lead discovery research for high-impact projects, ensuring research findings inform design and product decisions. Benchmark key More ❯

management and collaboration skills. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition More ❯

and usability testing ️ Collaborate with developers to ensure design consistency ️ Work with tools like Figma, Adobe XD, or Sketch ️ Create user personas and journey maps ️ Analyze user feedback and behavior to improve interfaces ️ Maintain brand consistency in design elements ️ Support responsive design for cross-device compatibility ️ Participate in More ❯

be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of More ❯

conversion About You: Proven track record in digital marketing leadership, ideally within the IT services/MSPs Strong experience in lead generation, customer journey mapping, and marketing automation Skilled in data-driven decision making and campaign performance analysis Able to lead and mentor a team in a collaborative More ❯

conversion About You: Proven track record in digital marketing leadership, ideally within the IT services/MSPs Strong experience in lead generation, customer journey mapping, and marketing automation Skilled in data-driven decision making and campaign performance analysis Able to lead and mentor a team in a collaborative More ❯

addition to Project, Change, and Product Management services Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … content design community in HMRC and across government. Person specification As a Content Designer, you will: line manage, support and mentor Junior Content Designers. map user journeys and processes. use best practice, data and research to design and iterate usable and accessible content. feed into content strategies for portfolios … feedback on work. demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines. experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. an ability to use metrics and user feedback to More ❯

addition to Project, Change, and Product Management services Job description Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change … content design community in HMRC and across government. Person specification As a Content Designer, you will: line manage, support and mentor Junior Content Designers. map user journeys and processes. use best practice, data and research to design and iterate usable and accessible content. feed into content strategies for portfolios … feedback on work. demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines. experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps. an ability to use metrics and user feedback to More ❯

Full time permanent Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey, Implementation) Take your CRM implementation skills to the next level in a fully remote role with a FTSE 500 company transforming healthcare infrastructure. A Senior Business Applications Analyst - CRM (CRM, Yardi, RentCafe, Customer Journey … standardising software solutions across its portfolio to deliver top-tier resident experiences. You will need: 4+ years' experience in CRM implementation, including customer journey mapping Hands-on experience with CRM solution or residential property software management platforms Background in sales and customer experience systems Strong understanding of customer … the implementation and ongoing support of CRM and RentCafe modules, aligning multiple stakeholders across projects. You'll work cross-functionally to design customer journeys, map processes, and deliver a cohesive CRM experience across all UK care homes. Expect to partner with implementation teams, external consultants, and business stakeholders to More ❯