Technical Support Analyst
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs - Resolving technical issues, updating Status / Workaround / Resolution within our Service Desk system - Communicating with users about the status of incidents and problems. - Deploying new Desktop / Laptops utilising SCCM procedure / deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex technical issues … contact for the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory / exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop / laptop computer systems More ❯
Employment Type: Permanent
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