2 of 2 Permanent Operations Management Jobs in the Midlands

skills, knowledge and experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient … scalable solutions that embed security by design, automation and AI-driven operations. Significant experience implementing and optimising ServiceNow Security Operations and/or IT Operations Management capabilities within complex enterprise environments. Strong leadership and influencing skills, with the ability to lead investigations into complex business and technical ...

growing again. Right now too much knowledge sits in a few people's heads, so this hire builds the processes, documentation and central service management system that will let the business scale. You will sit on the senior leadership team, with a clear route to a Head of Operations role and you will: Design and embed processes and documentation across operations Lead the rollout of Halo for tickets, SLAs, escalations and knowledge Manage a small technical team plus outsourced service desk and NOC partners Report operations KPIs to the leadership team every month What you will ...