1 to 25 of 40 Permanent Performance Management Jobs in the Midlands

Manager to lead frontline support execution across a designated region. This role is fundamental to their support delivery strategy-ensuring timely, high-quality support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management … support teams in fast-paced environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯

ETL) from various sources. Ensure data accuracy, integrity, and consistency across all reports and dashboards. Analyse large datasets to identify trends, patterns, and actionable insights. Optimise Qlik applications for performance and scalability. Provide training and support to end-users on Qlik tools and data interpretation. Document data models, processes, and dashboard logic. Client Relationship Management:Develop and maintain … strong, collaborative relationships with key strategic clients. Act as the primary point of contact for assigned client Performance Management:Manage key performance indicators (KPIs) and regularly monitor their performance. Continuous Improvement:Drive reporting for continuous improvement through collaboration with the client and field teams and feedback. Reporting & Analysis:Prepare regular reports on National and Regional performance … e.g., AWS, Azure, GCP). Familiarity with other BI tools (e.g., Power BI, Tableau). Knowledge of scripting languages Understanding of data governance and security best practices. Client Relationship Management: Develop and maintain strong, collaborative relationships with key strategic clients. Act as the primary point of contact for assigned client Performance Management: Manage key performance indicators More ❯

technologies and leveraging industry standard integrations like TMF APIs, Netconf, etc. Expert level experience in designing solutions for large scale Service Provider or Enterprise Networks in these domains - Order management, Inventory Management, Provisioning/Activation, Discovery & Reconciliation, Alarm Management, Performance Management, Test & Diagnostics, Network Plan and Build. Demonstrable experience with Large scale streaming pipeline based … and wireless), deployment models and usage of Infrastructure as Code. Demonstrable experience of product development leadership in one or more of these domains - Service Assurance, fulfilment, Provisioning, Activation, Inventory Management or Workflow Orchestration. Experience with NetSecDevOps way of working and experience in delivering runbooks, Network Service Models and blueprints for enablement of Zero Touch Ops. You may be assessed … excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives. Accountabilities Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives. Oversee timelines, team allocation, risk management and task prioritisation to ensure the successful delivery of solutions within scope, time More ❯

Job summary The Senior Performance & Data Analyst is a senior position within a small, yet dynamic organisation. You will be responsible for Data, Reporting, Analysis and Data Quality for the PCN, constituting of 11 GP Practices, serving a population of 102,000 patients We are looking for an experienced data analyst, who wants to get 'closer to the ground … to ensure data and system requirements are considered as part of other initiatives Leading, and supporting projects, including cross organisational initiatives involving system partners external to the PCN Proactive performance management of services using data to identify areas for improvement, and working with responsible officers and managers to enact positive change Line management, and development of a … Partner & CEO, with other colleagues in attendance. Job description Job responsibilities Data, Reporting and improve data quality: Set-up and production of activity reports, provider/contract monitoring, and performance reporting against national frameworks such as IIF Data Quality reports and exercises Reviewing operational performance and driving optimisations Understand demand, capacity, and activity Achieve government and commissioner set More ❯

and infrastructure are available 24/7/365, while all interactions with third parties are conducted within the agreed SLAs. Some operational processes you will help oversee include: Management of Azure Use of Terraform to deploy to Azure Backup management Service alerting and monitoring Performance management of live services New service commissions and decommissions Disaster …/recovery tests Third-party management and escalation Patch management Firmware upgrades How will I know if I am right for this role? To succeed, you'll be a strong problem solver, communicator, team player, and collaborator. You'll recognize the importance of building effective working relationships across the Society to help deliver our Purpose. As a cloud … computing expert, you'll bring proven experience in disaster recovery (DR), supplier management, and data backup, helping to strengthen both our people and infrastructure capabilities. We're looking for talented, positive people from all walks of life. We're ready to help you develop your existing skills with the right coaching and guidance, offering a fantastic springboard into a More ❯

eligibility for SC. To be considered for this role should be able to demonstrate significant experience of all BASIS areas including Monitoring using SAP Solution Manager and other toolsets, performance management, backup and recovery and HA/DR, transport management, database administration and management, and be experienced in change control processes and procedures as well as More ❯

capture value from the global trend in electrification of transport, is to continue to expand our EV charging infrastructure network. ESB ecars Operations team is responsible for managing the performance and availability of ESB's EV charging networks in Ireland, Northern Ireland and Great Britain from performance management & reporting to fault and complaint analysis, management of … and means to do so. Key Responsibilities Safety Practice: Consider and ensure high standards are applied with respect to equipment, staff, contractor and public safety. Contractor and Supplier Management. Management of Maintenance Contractors and chargepoint suppliers. Assist with tender documentation, evaluation and procurement strategies as required. Customer Focus: Continually strive to ensure that the ESB ecars infrastructure operates in … the EV charging infrastructure network. Teamwork: Work collaboratively within ESB ecars and other cross-functional teams to ensure a strong customer focus is maintained and to ensure project delivery & performance as well as risk management. Telecommunications: Work with the communications providers to ensure reliable communications with the charging infrastructure. To identify and resolve communications issues when they arrive. Network More ❯

animal welfare and resilience to animal-borne disease. As the Programme Delivery Partner, across an initial five-year period, Mace will provide a full suite of project and programme management services, as well as PMO and planning, cost and commercial management and business advisory capabilities. The Mace team will be responsible for identifying and implementing innovative solutions such … tailored contracting strategies and advising on delivery requirements such as constructability and logistics. Role: Based onsite in Weybridge 3 days a week you will be responsible for the Information Management (IM) discipline for client projects/programmes, ensuring efficient information management and successful project/programmes. Executes IM function to defined strategy, plans and processes and in line … implementation and development of the Common Data Environment (CDE). Contributes to global Digital Centre of Excellence including body of knowledge, processes, case studies. Responsible for coordinating activities ensuring management and successful project/programmes. Coordinates work activities to achieve agreed objectives and provide performance management, development and coaching. Works collaboratively towards the common goal of net More ❯

the SDR team with plans to hire 5 SDR’s over the next 3 months to push company wide strategic growth. Key skills include: ·New business sales development ·Account Management and client retention ·Stakeholder management ·Team Leadership ·Sales Strategy ·Coaching and Mentoring The role at a glance: ·You will play a pivotal role as a seasoned SDR Manager … or Sales Team Leader to oversee a small team of sales reps to focus on driving sales pipeline growth, managing teams performance, and ensure KPI targets are consistently achieved ·This will be done by delivering on outbound and inbound growth initiative goals, whilst managing, coaching, and developing a small team of 5 SDRs including performance management responsibilities More ❯

Formulate and execute UK LOB Local and Enterprise-led backlog. Manage projects including organization, definition, planning, implementation, and control using Kanban or Agile techniques. Provide people leadership responsibilities including performance management and team development to ensure efficient operation. Direct team members in the design, modification, and evaluation of all project phases from definition through production and release, ensuring … development roadmap. Help team members understand and overcome technical challenges efficiently and effectively with technical depth and breadth of experience. What we're looking for People leadership experience Project management experience, ideally with Kanban, but open to other methodologies Knowledge of ServiceNow, Jira, and Confluence Effective communication skills with technical and non-technical associates at all levels Strong stakeholder … management skills Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model offering flexibility to work from the office and from home. You'll be based in our Nottingham office 3 days a week: Tuesdays, Wednesdays, and Thursdays. What's in it for you Contribute to a More ❯

full employee lifecycle, ensuring compliance, and supporting senior leadership with strategic HR advice. Reporting directly to the CEO, you’ll play a key role in enhancing employee engagement, driving performance, and helping to embed a strong, inclusive, and high-performing culture. Key Responsibilities Partner with senior leadership to shape and deliver theHR strategy and workforce planning. Lead recruitment efforts … and aligned with best practices by working closely with external HR legal advisers. Maintain accurate HR records and systems, utilising internal digital platforms for documentation and reporting. Lead on performance management processes, including reviews, feedback, and coaching for managers. Champion company culture and employee engagement through effective communication and initiatives. Coach and support line managers in dealing with … a generalist HR role, ideally within a small to mid-sized business. Strong knowledge of UK employment law and HR best practice. Confident in handling employee relations and case management independently. Experience managing recruitment, onboarding, and performance processes. Detail-oriented with excellent organisational skills. Experience using HR and L&D systems. Tech or SaaS sector experience is a More ❯

initiatives and contribute to the success of a leading organisation in the Technology & Telecoms industry. Based in Birmingham, this role will involve partnering with senior stakeholders to drive business performance through effective people strategies. Client Details This organisation is a well-established and reputable company within the Technology & Telecoms industry. Still operating in start up mode, they are known … for their innovative approach and commitment to excellence in their field. Description Collaborate with senior leaders to align HR strategies with business goals. Provide expert guidance on talent management, succession planning, and workforce development. Lead organisational change initiatives to support business transformation. Analyse HR metrics and provide insights to drive decision-making. Manage employee relations issues, ensuring compliance with … employment law. Support the implementation of performance management frameworks. Develop and deliver HR policies that promote an inclusive workplace culture. Act as a trusted advisor to management on complex HR matters. Profile A successful Senior HR Business Partner should have: Proven experience in a senior HR role within the Tech, ideally SaaS. Strong knowledge of employment law More ❯

an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company. By joining us as a HR Advisor you will play a pivotal role in achieving our vision: Impactful Work: You will directly support FirstPort’s mission to elevate … you feel valued and supported every step of the way. A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK. At the core of everything we do are our leadership principles: Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers Consistent: We … frustration-free. Reporting into the Head of People Partnering, this role has no direct reports. Key Responsibilities: Responsible for the delivery of high-quality employee relations support and case management to teams, including coaching and guidance with disciplinary, grievance, performance management, sickness absence, exit interviews, probation, and TUPE, in line with current legislations. Through coaching and training More ❯

reporting output with a focus on improving data quality within the organisation. To apply analytical techniques to interpret information from a variety of different sources for operational, strategic and performance management purposes. To create analytical products to support decision making and to enable the organisation to meet statutory and legislative data requirements. Organise, develop and deliver training to … presentation to clinicians and managers. 6. Design, develop and implement simple solutions to enable production of complex routine reports, thereby facilitating a robust, proactive reporting suite of operational and performance information. 7. Produce and analyse data quality monitoring reports to ensure that standards are maintained. 8. Ensure that operating policies and procedures are documented and maintained for the routine … a range of statistical techniques. 6. Design, develop and implement simple solutions to enable production of complex routine reports, thereby facilitating a robust, proactive reporting suite of operational and performance information. PERSON SPECIFICATION 1. SKILLS & ABILITIES Excellent communication skills, with experience of articulating complex issues in an understandable way. Assist with training non-analytical staff to understand reporting results. More ❯

Job summary The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services. Please note this is a full-time on-site role and … P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks. New opportunities at a national level are being developed … by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the 'Health Equity and the Right to Treatment' (HEARTT) tool which culminated in being awarded the 'Innovation and Improvement in Reducing Healthcare Inequalities Award 2022' and the 'Best Healthcare Analytics Award 2024' at the prestigious Health Service Journal Awards. More ❯

for their innovative approach and commitment to excellence in their field. Job Description Collaborate with senior leaders to align HR strategies with business goals. Provide expert guidance on talent management, succession planning, and workforce development. Lead organisational change initiatives to support business transformation. Analyse HR metrics and provide insights to drive decision-making. Manage employee relations issues, ensuring compliance … with employment law. Support the implementation of performance management frameworks. Develop and deliver HR policies that promote an inclusive workplace culture. Act as a trusted advisor to management on complex HR matters. The Successful Applicant A successful Senior HR Business Partner should have: Proven experience in a senior HR role within the Tech, ideally SaaS. Strong knowledge … of employment law and HR best practices. Expertise in organisational development and change management. Excellent stakeholder management and influencing skills. A CIPD qualification or equivalent professional certification. Ability to work strategically while maintaining attention to detail. A proactive and solutions-focused approach to challenges. What's on Offer A competitive salary of £85,000 per annum. Comprehensive benefits package More ❯

values flexibility, offering hybrid working arrangements and a supportive, collaborative culture where your professional development is prioritised. Enjoy a highly competitive salary package including a cash car allowance and performance bonus, reflecting the value placed on your expertise and leadership. Benefit from flexible hybrid working opportunities that support your work-life balance while enabling you to make a significant … at scale. Champion accountability, quality assurance, and continuous improvement initiatives within the client delivery function to foster ongoing development. Support and develop Delivery Managers through coaching, feedback, and structured performance management processes. Align pre-sales commitments with onboarding processes and long-term outcomes by partnering with sales and client success leaders. Oversee strategic accounts directly, ensuring that service More ❯

at scale. Champion accountability, quality assurance, and continuous improvement initiatives within the client delivery function to foster ongoing development. Support and develop Delivery Managers through coaching, feedback, and structured performance management processes. Align pre-sales commitments with onboarding processes and long-term outcomes by partnering with sales and client success leaders. Oversee strategic accounts directly, ensuring that service More ❯

You will be responsible for developing and maintaining robust project schedules across multiple high-profile rail programmes, as well as leading a team of planners, providing mentorship, guidance, and performance management to drive consistent planning excellence across the board. This is a hybrid working role with a requirement to be in our Warwick HQ on a weekly basis … leading and developing high-performing planning teams. Key Requirements: Advanced proficiency in Primavera P6, with the ability to develop, manage, and analyse complex project schedules. Proven leadership and people management skills, with experience mentoring junior planners and managing planning teams. Proven experience planning large-scale infrastructure projects, ideally within the rail sector, with values up to a3100 million. Excellent … stakeholder communication and engagement abilities, with a track record of collaboration across project management, engineering, and commercial teams. Commitment to continuous improvement, with a proactive approach to planning innovation and process optimisation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an More ❯

You will be responsible for developing and maintaining robust project schedules across multiple high-profile rail programmes, as well as leading a team of planners, providing mentorship, guidance, and performance management to drive consistent planning excellence across the board. This is a hybrid working role with a requirement to be in our Warwick HQ on a weekly basis … leading and developing high-performing planning teams. Key Requirements: Advanced proficiency in Primavera P6, with the ability to develop, manage, and analyse complex project schedules. Proven leadership and people management skills, with experience mentoring junior planners and managing planning teams. Proven experience planning large-scale infrastructure projects, ideally within the rail sector, with values up to £100 million. Excellent … stakeholder communication and engagement abilities, with a track record of collaboration across project management, engineering, and commercial teams. Commitment to continuous improvement, with a proactive approach to planning innovation and process optimisation. What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an More ❯

Finance team and play a pivotal role in our data processing and reporting capabilities. This is an exciting opportunity to contribute to the rollout of Jedox, our new financial performance management system, and help drive innovation within the business. Why Join? They are at the beginning of our Jedox implementation, and now is the perfect time to become More ❯

and techniques to develop solutions that put the user and user experience first. Assist the principal developer with team organisation, motivation, and assessment. This will include recruitment, development, and performance management of team members. As part of the technical steering team the role holder will also manage the definition and implementation of departmental technical development and test strategy More ❯

and techniques to develop solutions that put the user and user experience first. Assist the principal developer with team organisation, motivation, and assessment. This will include recruitment, development, and performance management of team members. As part of the technical steering team the role holder will also manage the definition and implementation of departmental technical development and test strategy More ❯

Are you energised by solving real business problems and uncovering operational inefficiencies? Do you thrive in a high-performance culture where you're coached to grow, not micromanaged? As an Account Executive, you'll take full ownership of your territory, working consultatively with businesses to streamline operations and drive meaningful transformation through our innovative ERP technology. The Role at … to Client Sites/Events as Required Up to £75,000 Base DOE (OTE £105,000+) including car allowance Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS … years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses of all sizes. If you want to accelerate your career to the next level, then this is the place to be. We strive to find the More ❯

Leading Oracle Practice Driving Finance Transformation at Scale Our client - a globally recognised Big 4 consultancy - is seeking a highly experienced Oracle EPM Solution Architect to lead enterprise-wide performance management transformations powered by Oracle Cloud. This is not just a delivery role. It's a strategic leadership opportunity at the heart of a forward-thinking Oracle practice. … ERP and data ecosystems. Strategic Advisory - Engage C-level stakeholders, shape strategic roadmaps, and provide trusted counsel on finance transformation. Delivery Leadership - Oversee solution design, integration, governance, and risk management across global programmes. Team Leadership - Lead and mentor high-performing onshore and offshore teams to deliver with excellence and consistency. Practice Growth - Actively contribute to business development, pre-sales … Oracle EPM practice. What You Bring Deep technical expertise across the Oracle EPM Cloud suite, with a focus on architecture, integration, and data management. A strong understanding of enterprise performance processes (e.g., FP&A, close & consolidation, reconciliation). A proven track record in delivering large-scale Oracle EPM programmes in a consulting or advisory capacity. Demonstrated success in stakeholder More ❯