18 of 18 Permanent Performance Metrics Jobs in the Midlands

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving … continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes ...

pivotal member of the Group Procurement function, delivering actionable insights and reporting across the full procurement spectrum. From spend analysis, cash management to supplier performance and PPV (Part Price Variance). The role will drive data-led decision-making and establish standardised best practices across the group. Midlands Hybrid … maintain dashboards, reports, and planning tools to support supply chain visibility and decision-making. Provide analytical support for inventory optimisation, cost reduction, and supplier performance improvement. Ensure data accuracy and alignment across systems (e.g., SAP, Dynamics, Power BI) in partnership with IT. Procurement & Performance Lead spend analysis across ...

contributor role, but, working collaboratively with the QA Leadership team, you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs and business objectives through coaching and mentorship What you’ll do Monitoring: Monitoring, evaluating and reporting on performance and process execution across … wide stakeholder audience As part of supporting the success of the Quality Assurance framework and team excellence, you will also contribute to the following: Performance Management: Monitor QA department output, ensuring deliverables, SLAs and key performance metrics are met, highlighting gaps, findings, recognising excellence and influencing continuous ...

ways of working across the team. This role sits at the intersection of engineering, delivery, and platform improvement, with a strong focus on performance, automation, and operational excellence. Key Responsibilities Lead a cross-functional engineering pod delivering platform and automation outcomes Provide technical leadership and oversight across vendor product … activities Drive delivery across major upgrades, complex change initiatives, and 3rd line engineering support Collaborate with Product Owners, Architecture, and wider stakeholders Improve platform performance, resilience, and operational efficiency Define and track engineering performance metrics to drive continuous improvement Build team capability through coaching, mentoring, and embedding ...

long-term career development within a global business. What You Will Be Responsible For: You’ll support and enhance enterprise applications, ensuring stability, performance, and alignment with business requirements. ERP & Application Support Providing daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift Supporting … definition through strong communication and internal consulting skills Continuous Improvement & Reporting Identifying opportunities to improve business processes and system efficiency Supporting the development of performance metrics across IT and business teams Participating in work prioritisation, estimation, and roadmap planning For This Role We Would Need You To Demonstrate ...

Manage incident and problem resolution processes, coordinating with 3rd Party Support companies where necessary for timely resolution of issues. Monitor and report on service performance metrics. Strive for Continuous Improvement across all areas. To have the ability to contribute to The Fuel Store’s success, you will need ...

part of it? What youll be doing? Lead, motivate, and develop a small team of telematics administrators through effective workload planning, coaching, and performance management Manage day-to-day telematics administration, ensuring accurate system updates, data integrity, and reporting Coordinate installation, removal, and reallocation of telematics units across … managing resolutions Ensure all telematics-related activities are delivered accurately, on time, and in line with agreed service levels and KPIs Monitor team performance and produce regular reports on installations, performance metrics, and outstanding actions Build strong relationships with internal stakeholders and external partners to support effective ...

including digital, social, email, paid media and web Overseeing event marketing to elevate brand presence globally Supporting and executing media planning strategies, including campaign performance analysis and reporting Owning agency relationships Supporting events, webinars, and targeted outreach campaigns to engage key audiences Monitoring and managing marketing budgets, ensuring strong … performance tracking Using data and analytics to drive continuous improvement and inform decision-making THE PERSON: Experience in a Marketing Manager, Senior Marketing Executive, Digital Marketing Manager or similar role Proven experience within the Cyber Security space (essential) A strong track record in demand generation and campaign delivery ...

portfolio. This is a commercial role with frequent interaction with senior partners. Reporting into the Head of Procurement, you will focus on improving pricing performance, strengthening quoting effectiveness, and unlocking incremental revenue and EBIT through advanced analytics and AI-led decisioning. What you will do Lead the design … consideration of value, risk, and commercial strategy Facilitate senior Sales, Product and Leadership teams through AI-informed pricing strategy development Deliver clear pricing insights, performance metrics, and test-and-learn measurement Be an expert on pricing innovation, market trends, and latest AI capabilities Qualifications About you Experience ...

setup (flows, segments, data, deliverability, integrations) Identify quick wins and longer-term opportunities Build and optimise high-impact automated flows Improve segmentation, personalisation and performance Strengthen data quality and platform architecture Upskill the internal team and document best practices What You’ll Deliver Transformed Klaviyo into a clean, scalable … Platform Audit & Optimisation Conduct a full audit of the Klaviyo account (flows, segments, lists, templates, integrations, deliverability, data quality) Identify gaps, technical issues and performance opportunities Create a clear, prioritised roadmap of improvements Restructure the platform for scalability and ease of use Flow Build & Automation Build, rebuild and optimise ...

implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends acrosstickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend … VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious ...

support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

opportunities to increase revenue. Create and execute business development strategies aligned with company growth objectives and market trends. Monitor pipeline activity, revenue forecasting, and performance metrics, ensuring consistent achievement of sales targets. Requirements As Business Development Manager, you will also be expected to: Proactive, driven individual who thrives ...

needs for customers * Identify profitable strategical solutions for customers * Identify commercial development opportunities and opportunities to lead upsell/cross-sell * Monitoring customers key performance metrics and taking actions to improve them To be successful in the position, you will likely be/have: * Experience and knowledge from ...

Small Business Division. In this role, you will lead and develop high-performing teams, create and implement effective sales strategies, and oversee performance metrics. Applicants should have a proven track record in managing sales across multiple locations and a strong understanding of customer needs in international markets. Join ...

paced, data-driven healthcare environment. Within the Systems Development & Intelligence function, you will support the development of analytics and reporting that help improve operational performance and patient outcomes. You'll gain hands-on experience working with advanced systems and tools while contributing to meaningful service improvements. Working alongside experienced … will: Support the development of analytics, reporting, and dashboards across NHS 111 systems. Contribute to improving patient care through data-driven insights and performance monitoring. Assist in analysing quality, auditing, and interaction data to identify improvement opportunities. Support the optimisation and utilisation of NICE CXOne and interaction analytics platforms. ...