Technical Support Team Leader
- Hiring Organisation
- ALH Recruitment Ltd
- Location
- Boston, Lincolnshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £33,000 per annum
overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed correctly, and addressing performance or workflow issues. The Team Leader provides support … environment. Strong ability to manage and prioritise workloads across multiple channels, including calls, emails, live chats, and case queues. Demonstrated people management skills, including performance monitoring, coaching, and addressing underperformance or workflow issues. Excellent understanding of case management processes, including accurate note-taking, escalation handling, and ensuring cases ...