1 to 8 of 8 Permanent Problem Management Jobs in the Midlands with Remote Work Options

understand needs of non technical stakeholders will be key to success in this role. As the Transition manger you will be responsible for the management and performance of the Service Transition, Continuous Service Improvement and Problem Management functions on behalf reporting to the Head of Service Delivery. … be looking to you to put brand new processes in place as they have very limited in the way of transition process or experience. Problem management will be part of this role and they will be looking to you to create a proper ITIL based problem management … To be successful in this role you will have as much of following experience as possible: A good background in Service Transition and or Problem Management within a complex business environment. Strong ITIL knowledge. Good experience of putting Service Transition process in place and ideally an understanding of more »

Who we are looking for A Problem Manager who will work with teams across our technology department to understand the root causes of problems, provide insights and drive positive change. The Operations Engineering function works proactively to prevent incidents from happening and minimises the impact of incidents that cannot … prevented. Continuous improvement and providing a positive customer experience are essential to our success. You will be responsible for the practical execution of the problem management process in an increasingly complex, fast paced, delivery focused environment. You will lead formal problem solving reviews for more complex high … Good understanding of the wider IT platform, with the ability to prioritise problems to deliver the most benefit to the Business. Strong network relationship management, with the ability to lead cross functionally and influence at all levels. Excellent verbal and written communication skills. Good understanding of root cause analysis more »

with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause analysis process, Initiates problem management. Supportcontinuous process improvement … technical audiences. An innovative thinker Adept at defining & building system solutions from business requirements Experienced in creative systems design and rigorous implementation Experienced in problem analysis and solving Adept at producing high quality documentation Process orientated- capable of quality process mapping *******Please note that this is an IT position more »

are responded to, diagnosed, and resolved swiftly. Assist remote support engineers with incident resolution for any onsite devices. Create standard operational procedural documentation on problem resolution, fixes and updating the technical knowledge base. Transfer Knowledge to Tier 1, 2 & 3 Technical Support Engineers. Perform proactive maintenance on customer infrastructure. … as a Technical Services Coordinator with the ability to build key internal and external relationships, outstanding ticket hygiene, and exposure to project work and problem management. You will be a strong communicator both written and verbal, with excellent interpersonal skills and able to work cross-functionally with both internal … and external stakeholders. You will possess good time management and prioritisation skills, and have a good working knowledge of Microsoft technologies including Office 365, Active Directory, Azure administration, Intune & SCCM, and Veaam backup configuration and administration. Essential experience: Experience in deskside support or other user support functions. Knowledge and more »

Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with a focus on tackling more complicated customer issues … a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating systems. Excellent knowledge of SQL Scripting. Knowledge of AWS … and ideally also Kubernetes. Understanding of problem management processes. Experience in incident detection, analysis, resolution, and communication. Must be able to chieve Security Clearance to agreed National Levels. Be able to part of the team providing on call 24/7 support on a rota basis. We are more »

team Actively seek opportunities to develop services to be more effective, resilient, and secure Own day-to-relationships with extended technical partners in the management of IT services, working in a collaborative and transparent culture technical implementations into production Ensure supported services are kept updated, secure, and plans in … place prior to End of Life To lead any root cause analysis and resolution of problems. Own and drive problem management for the relevant technical areas. Participate in the development and implementation of a process of Continuous Service Improvement. To play an active role in identifying improvement opportunities … taking ownership of implementation, and ensuring that these are communicated to the Service Desk Team leader and IT Management team. Operate within the processes, policies and standards of esurv information security management system, aligned to ISO27001 Adhere to all operating procedures of the IT Service Desk specifically and more »

Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable … desk, ensuring efficient and effective resolution of IT issues. Implement and maintain ITIL best practices to improve service delivery. Utilize JIRA for incident tracking, problem management, and workflow optimization. Develop and monitor performance metrics to ensure high-quality support. Collaborate with other IT teams to enhance overall user … Proven experience as a Service Desk Manager or similar role. Strong knowledge and practical application of ITIL frameworks. Proficiency with JIRA or similar service management tools. Excellent leadership and team management skills. Strong problem-solving abilities and a customer-focused mindset. Benefits: Competitive salary range of more »

and troubleshoot problems Work with developers, QAs and stakeholders to help solve complex problems Implement software updates and patches Assist with change control and problem management What experience do you need? Exposure to Linux Knowledge of Microsoft SQL/MYSQL/T-SQL PowerShell Shell Scripting (Bash/ more »