18 of 18 Permanent Remote Monitoring and Management Jobs in the Midlands

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

for an experienced IT Support Engineer to join a growing Managed Service Provider (MSP). This role is ideal for a technically skilled individual who thrives in problem-solving and enjoys building strong client relationships. You will work with a variety of businesses, providing expert IT support and ensuring their technology infrastructure remains effective and secure. Key Responsibilities: Provide high … quality IT support, troubleshooting hardware and software issues. Monitor and maintain client networks and systems to proactively address potential issues. Collaborate with clients to understand their business needs and recommend suitable IT solutions. Manage and maintain strong client relationships, acting as a trusted IT advisor. Assist in IT projects, including system migrations, upgrades, and implementations. Ensure timely resolution of IT … support requests and document all interactions effectively. Stay informed about the latest technologies and industry best practices. Contribute to a positive team environment through knowledge sharing and mentorship. What We're Looking For: Essential: Previous experience working in an MSP environment. Strong technical knowledge of Windows, MacOS, iOS, Android, networking, cloud technologies, and cybersecurity. Experience with Remote Monitoring and Management More ❯

2ndLine Service Engineer A fantastic opportunity arisen for an 2ndLine Service Engineer to join national IT Support company based in Lincoln. Our client is UKs leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service … by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2ndline engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. … The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2ndLine Service Engineer: To provide mentoring and support to other members of the team. To provide remote technical support via email and telephone to end users so that operational More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in … the industry, they’ve built a solid reputation for delivering high-quality IT services to a broad range of clients, and they’re now looking for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office … and Active Directory Managing and troubleshooting backup and disaster recovery solutions using Datto Monitoring, automation and patch management using Kaseya Supporting networking infrastructure including firewalls, switches, routers, and VPNs Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers What they’re looking for: Strong experience in a 2nd Line or similar technical support role Solid More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range … of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments. Perform hardware builds, installations … audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure. Solid More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk … Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing … system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren t stale throughout the process Use of our monitoring and management tool Review More ❯

Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk … Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing … system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't “stale” throughout the process Use of our monitoring and management tool Review More ❯