2 of 2 Permanent Remote Monitoring and Management Jobs in the Midlands

senior technical role where you will act as the final escalation point for complex technical issues, delivering expert troubleshooting, root cause analysis, and long-term solutions across a diverse customer base. Working within a fast-paced MSP environment, you will support modern on-premises, virtualised, and cloud infrastructures while contributing … service improvements, mentoring junior engineers, and enhancing operational standards. Key responsibilities: Act as the technical escalation point for 1st and 2nd Line Support Engineers Take ownership of complex incidents and problems through to resolution Provide advanced support via ticketing systems, telephone, email, and remote access tools Perform in-depth troubleshooting ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies … while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause ...