Contact Centre Advisor
- Hiring Organisation
- Schindler UK & Ireland
- Location
- Coventry, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
Follow tele-alarm and tele-monitoring protocols Act as a Single Point of Contact (SPOC) for operational issues and resolutions Maintain accurate records and CRM updates Support continuous improvement initiatives and training programmes Deliver personal and team performance targets Essential Previous experience in a contact centre or call centre … environment Excellent verbal and written communication skills Strong customer service orientation Good IT skills and experience with CRM systems Ability to remain calm and professional when handling emergencies, complaints, or escalations Flexibility to work evenings and weekends as required by the rota Desirable SAP CRM experience ...