12 of 12 Permanent Service Analyst Jobs in the Midlands

patient and healthcare professional outcomes, reduce infection risks, and promote sustainability. Vernacare operates five manufacturing sites across the UK, with their headquarters located in Chorley. Overview: As an IT Service Desk Analyst Apprentice, you will be the first point of contact for IT support across the company. You’ll assist with resolving technical issues, managing service requests … and supporting users both on-site and remotely. Responsibilities include troubleshooting Microsoft technologies, maintaining system documentation, and contributing to service improvements. Responsibilities: Deliver high-quality IT support: Provide excellent customer service and technical support in person, via phone, and email, ensuring timely resolution of incidents and service requests. Incident management & troubleshooting: Take ownership of user incidents, track … administration & user management: Assist with Active Directory, Azure AD, user onboarding/offboarding, and IT system housekeeping tasks. Documentation & continuous improvement: Document solutions, update IT procedures, and contribute to service improvements through training and proactive problem-solving. Desirable skills: Strong communication skills (verbal and written). Excellent customer service and interpersonal skills. Problem-solving and analytical thinking. Ability More ❯

Senior Service Desk Analyst - Leicester (Hybrid) We're working with one of the UK's leading tech-driven organisations to recruit a Senior Service Desk Analyst, a pivotal leadership position that blends day-to-day technical support with team coordination and strategic oversight. This role sits between Leadership and the wider analyst team, acting as … Leadership Supporting a team of 1st & 2nd Line Analysts - managing escalations, shift cover, and workloads Resolving team challenges and handling conflict with confidence and professionalism Driving improvements across documentation, service levels, and technical delivery Staying hands-on with technical support in areas like Windows Server, O365, networking, and virtualisation Acting as a technical and leadership mentor to junior team … Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and networking A desire to lead from the front while still contributing More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. As an IT Service Analyst in the Robotics Live Service (RLS) team, part of HMRCs Chief Digital Product Office (CDPO) within the Chief Digital and Information Office (CDIO), you will play a pivotal role in ensuring the stability, performance, and continuous … environment, ensuring that robotic processes run efficiently, securely, and with minimal disruption. Working closely with developers, business stakeholders, and IT operations, you will help identify and resolve incidents, manage service requests, and contribute to problem and change management activities. Your contributions will directly support the Automation Teams mission to deliver high-quality, scalable, and resilient automated services that drive … operational efficiency and improve customer outcomes. You will also be expected to contribute to service reporting, documentation, and continuous service improvement initiatives. Job description As a Robotic Live Service Analyst working in Robotic Process Automation (RPA) you will: Monitor, maintain and ensure the safe running of our virtual machines. Try to improve and enhance processes where More ❯

Role: Senior Service Desk Analyst – 3rd Line/Technical Consultant Location: Hereford (Office Based + Local Travel) Salary: £40,000 – £45,000 DOE + Benefits + Career Progression A hands-on senior role blending service desk, technical consultancy, and architectural responsibilities, with real training and progression opportunities. We’re working with a well-established and growing IT … professional services firms, and their reputation is built on quality support, trusted advice, and long-term partnerships. As part of their continued growth, they’re looking for a Senior Service Desk Analyst to take on 3rd Line responsibilities while also contributing to solution design, project delivery, and technical consultancy. This is a role where your technical expertise will … valued, and your future development will be actively supported. Key Responsibilities: Providing 3rd Line support across a broad range of technologies Acting as a technical escalation point within the service desk team Visiting customer sites for more complex support issues or project work Collaborating on the design and deployment of new solutions across client infrastructure Supporting cloud migrations, system More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

of colleagues who would recommend Greencore as a place to work. Why not come join us? What you'll be doing: Working as part of a team, the IT Service Desk is the first point of contact for all IT issues (Incidents and Service Requests), you will be logging and responding these issues received by phone or via … and removing access from multiple systems As part of a team of 11 you will provide support for a number of IT systems Issues not resolved by the IT Service Desk are passed to our partners or 3rd line support teams, the IT Service Desk tracks and manages issues with partners to ensure that the partners are providing … us with excellent service in line with contractual obligations and for 3rd line support teams we are always looking for additional activity that can be moved to the service desk to improve the service to our end users The team work Monday-Friday 06:00 - 22:00, Saturday and Sunday 06:00-14:00, outside of these More ❯

Howdens Joinery are looking for a Service Design & Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be … doing? - Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. - Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. - Completing the necessary Service … work with other areas of the IT teams to ensure that documentation produced is fit for purpose. - Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? - Practical knowledge and More ❯

Service Desk Analyst (Tier 1) | Birmingham, fully-onsite | £255 a day inside IR35 | DV Clear Pigment are a Change & Transformation Consultancy that deliver critical and complex programs across the public sector. We are currently seeking Tier 1 IT Support Consultants to join our team, to help support our client's network of services across the UK. Our team … will work as part of the Customer Service Centre (CSC) on a 24/7 shift rota, answering correspondence via email, telephone and video conference. Our consultants will be required to do the following: Communicate effectively with customers and third parties via telephone, email and video conference on a daily basis Logging of all Incidents, Service Requests, Problems … errors, troubleshooting and looking to establish lessons learnt Take ownership and responsibility of daily checks/tasks, ensuring they are accounted for and completed to a high standard Provide Service Announcements that are factual and timely as appropriate Importantly, all of our consultants must be able to work 12-hour shifts, covering a 24/7/365 rota. More ❯

their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global … technical specifications and learns how to present them internally and externally while securing requirement sign-off. Gains and maintains knowledge of how to identify critical business impact issues from Service Desk. Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for … review and feedback. Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs More ❯

COMPETITIVE plus excellent bonus and benefits Hybrid Working Available - Nottingham Based Are you a detail-oriented analyst with a passion for turning complex data into clear insights? A prestigious private bank in Nottingham is seeking a Data Analyst to join its growing team. This is a fantastic opportunity to play a key role in driving data-led decision … environment. The role will focus on interrogating client data , analysing management information (MI) , and delivering clear, actionable insights to support strategic and operational goals. Key Responsibilities of the Data Analyst to include: Analyse and interpret client data to identify trends, risks, and opportunities Interrogate internal systems and datasets to support MI reporting Develop and maintain regular dashboards and performance … reports Collaborate with internal stakeholders to understand data needs and deliver accurate outputs Support ongoing data quality improvement initiatives across the business Requirements for the successful Data Analyst to include: Proven experience in a data analysis or MI reporting role Strong skills in Excel, SQL, and data visualisation tools (e.g., Power BI or Tableau) High attention to detail with More ❯

Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The successful … and growing organisation, who are willing to back you to develop your existing skills.This is a fantastic opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as … a customer service intermediary in between the technical SOC environment and our client’s customer base. Act as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge More ❯

HomeServe are currently recruiting for a Systems Configuration Analyst to join the Operations Team in Nottingham. The ideal candidate will be a data driven, highly numerate self starter who is not afraid to challenge the status quo. We work in a hybrid way with a requirement to travel into the Nottingham office 2 times per week to work with … Centre departments, the department works to ensure smooth short term and long-term operational performance, clear and accurate information and guidance to decision making PRINCIPAL ACCOUNTABILITIES: The Systems Configuration Analyst is responsible for the system configuration of the HomeServe field deployment system and associated programmes. Reporting to the Systems Configuration Manager the analyst will ensure the configuration settings …/Central Operations planning and deployment strategy, paying particular attention to Customer Experience and Engineer Optimisation. Working closely with the Field/Central Operations Leadership team the Systems Configuration Analyst is responsible for all aspects linked to the output of Service Bench/Click performance providing insight and recommendations for the system to add value to the Customer More ❯