3 of 3 Permanent Service Catalogue Jobs in the Midlands

consistency of operational data. - Streamline reporting processes and automate reporting tasks. - Provide support for Power BI and other reporting tools. 3. Service Catalogue & Performance Framework : - Assist in developing the SCC Service Catalogue and performance framework. - Ensure services are well-defined, owned, and measurable. - Align … activities and provide recommendations for improvement. Expected Deliverables : During your time in this role, you will contribute to: Establishing the SCC Service Catalogue and performance framework. Developing and implementing a robust KPI and KRI framework. Creating effective performance dashboards and reporting capabilities. Enhancing visibility of demand, performance ...

Management processes Experience coordinating Major Incidents and Change Management Experience with Problem Management and Continual Service Improvement Knowledge of Service Catalogue and Request Management Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar) Strong stakeholder and supplier management skills Excellent communication and reporting abilities Comfortable … Lead Major Incident coordination and stakeholder communications Support Problem Management and root cause improvement initiatives Maintain and improve Digital Workplace and Service Catalogue offerings Work closely with Service Desk, Security and third-party suppliers Produce operational reporting and customer satisfaction metrics Improve data quality across ...

actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering … office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks ...