1 to 25 of 93 Permanent Service Delivery Jobs in the Midlands

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Technical Service Delivery Manager As a Technical Service Delivery Manager at Bechtle you will be responsible for ensuring the seamless delivery of IT services and solutions to our High-Profile Customers. You will act as the bridge between the Operation Centres technical teams and our customers, ensuring that services meet agreed-upon standards, timelines, and … performance metrics. This role involves managing service-level agreements (SLAs), overseeing incident and problem resolution, coordinating change management, and driving continuous service improvement. With a strong focus on customer satisfaction, the Technical Service Delivery Manager will also build and maintain relationships with Bechtle’s customers, ensuring their evolving technical and service needs are met while … aligning service delivery with organizational goals. Job Role Responsibilities (% of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

Job Title: Service Delivery Manager – Key Account (IT Services) Location: Derby (Hybrid, 3 days on-site per week) Salary: £65-£70k, plus performance-based incentives About the Role We’re seeking an experienced Senior Service Delivery Account Manager to take accountability for a flagship customer account within the engineering and manufacturing sector. The role involves managing … a high-profile division focused on complex systems and solutions, ensuring seamless delivery of IT services and fostering a strong client relationship. You’ll work hand-in-hand with a dedicated Programme Manager who leads on delivering high-value IT projects into the business, ensuring alignment with strategic objectives, operational excellence, and continuous improvement across the account. This role … who thrives on ownership, collaboration, and stakeholder engagement within large-scale IT environments. Key Responsibilities Act as the primary point of contact and escalation for the client, overseeing all service delivery activities for the account. Build and maintain strong working relationships with senior business and IT stakeholders. Ensure the effective delivery of IT services, projects, and ongoing More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse … team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs Championing More ❯

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building … Services, HVAC, or M&E sectors? This is a fantastic opportunity to lead a service department and play a key role in maintaining exceptional quality for clients within an organisation that truly takes pride in its service excellence. The company is a renewable energy specialist with a strong pipeline of commercial projects across the UK . As a … in their field, they deliver innovative, sustainable energy solutions and are now looking to expand their team. In this role, you will oversee maintenance projects nationwide , taking ownership of service delivery, operational coordination, process improvement, health & safety compliance , and more. This is an excellent opportunity for the right candidate to join a forward-thinking renewable energy company that More ❯

Service Delivery Manager - £55,000 - £60,000 – West Midlands Are you passionate for achieving the highest levels of customer satisfaction? Do you enjoy managing client expectations and catering procedures to deliver at the highest level? Are you ready to manage service delivery to multiple clients and collaborate within a team to identify improvement and implement into … their evolving Microsoft practice. Importantly, the business culturally is superb and care deeply about their staff both personally and professionally. Skills, experience & qualifications Identify areas within current methods for service improvement. Drive continual service improvement. Customer Facing Experience People Management Skills Producing Service Reviews Experience of setting up and maintaining business systems including Service Management, reporting … monitoring and remote tools. Delivering against Service Level Agreements, customer commitments and Service Improvement Programs. Management and delivery of all contracted services for either an individual or portfolio of nominated customers. Developing and enhancing the strategic relationship with the customer. Manage financial issues relating to budgets and forecasts to maximise profit. The ability to handle difficulties, performance More ❯

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality … of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership … position managing a small team of Customer Services Advisors. Key Responsibilities Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards Manage bookings and follow-ups in line with capacity and service timelines Provide professional, accurate, and empathetic communication to clients and stakeholders Act as the escalation point for complex service More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific … car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x More ❯

Role Title: SAP Service Design and Transition Manager Duration: 6 month contract Location: Telford, Hybrid 2/3 days onsite Rate: up to £448.88 p/d Umbrella inside IR35 Role purpose/summary The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the … live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Core Responsibilities: Service Design & Readiness Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure … all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Transition Management Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service More ❯

Job Title: Service & Solutions Architect Location: Midlands Job Type: Full-Time (40 hours per week) Salary: £65,000 Job Summary: As a Service and Solution Architect, you will play a pivotal role in designing and delivering innovative network solutions tailored to our clients’ business needs. You will work closely with sales, engineering, and service delivery teams … WAN, SD-WAN, Wireless, Leased Lines and cloud connectivity. Translate business requirements into scalable and secure technical architectures. Create high-level and detailed design documentation, including network diagrams and service designs, to include Holiday Parks & MBU’s Pre-Sales Support Collaborate with the sales team to understand client needs and present tailored solutions. Assist in preparing proposals, RFP responses … and cost models. Service Integration & Delivery Define service components and integration points for seamless delivery. Work with project managers and service delivery teams to ensure successful implementation. Provide technical oversight during deployment and transition phases Stakeholder Engagement Act as a trusted advisor to clients, guiding them through solution options and best practices. Liaise with vendors More ❯

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury click apply for full job details More ❯

environments. Youll turn analytics and data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead and deliver the Digital Experience Management … DEM) service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance dashboards and use insights to recommend improvements. Ensure contractual compliance, risk mitigation, and security adherence. … Collaborate with internal teams and service partners to design and deliver value-add solutions. Share best practices and lessons learned across Computacenter accounts. Support presales and service design teams with DEM expertise where needed. What you'll need Current SC Clearance (essential) or clearable Strong background in Service Delivery and data analytics. Experience with end-user More ❯

In a Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level of customer service to all users … you will be a 2nd line escalation point for the service desk click apply for full job details More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing More ❯

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building More ❯

be based out of the central Birmingham offices paying a salary range up to £100,000 plus bonus. As an experienced Head of IT, you will oversee IT Infrastructure, Service Delivery, and Cyber Security whilst leading operational resilience. Head of IT: Duties Experience of business acquisitions - Highly desirable Lead delivery of IT services across group - ensure modern … cloud-first infrastructure Lead user-focused approach to technology Oversee IT service delivery, infrastructure and cybersecurity Ensure systems are secure, saleable and in line with business needs Contribute to operational resilience planning, including business continuity & DR Collaborate to align IT strategy with group strategy Manage third party service providers Drive FinOps culture - cost control across all IT … operations Head of IT: Experience Experience within a financial services environment - Highly desirable Strong knowledge of cloud infrastructure - Azure Knowledge of both Cyber Security and Service Delivery Experience of operational resilience and business continuity planning Managing third party vendors and IT projects Experience of IT Governance, Risk Management & Regulatory Compliance The permanent opportunity for a Head of IT More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

Role: Service Operations Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, professional development, and training support Our client, a leading managed IT services provider, is hiring a Service Operations Manager to oversee and run their busy service desk function. This is a hands … on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology sector, or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point of contact for escalations, ensuring timely More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

Service Delivery Manager – HR Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Rubery, Birmingham office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of HR and People applications provided by an outsourced vendor. You’ll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more details. More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and … service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the organization's data More ❯

Head of Contract Delivery West Midlands (Hybrid/On-Site Leadership Role) £90,000 to £100,000 + Bonus + Comprehensive Benefits Permanent, Full-Time Position An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will … revenue optimisation, pricing, and cost management. Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner. Operational Excellence: Provide oversight across multiple service areas, ensuring consistent delivery of exceptional standards, compliance, and safety. Analyse performance data to identify opportunities for improvement and innovation. Ensure KPIs, SLAs, and contractual obligations are met … objectives. Champion innovation and digital solutions to enhance operational efficiency and customer experience. Client Engagement: Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives. Lead high-level meetings, providing insight, strategic recommendations, and performance updates. About You Proven senior leadership experience managing large, complex contracts or multi-site portfolios. Strong More ❯

with Cloudwork's expert support team The Role Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support and assisting with … user/mailbox creation, mailbox configuration, and permissions management Resolve or escalate business application issues, coordinating with software vendors as needed Manage multiple priorities effectively during high-volume periods Service Management Optimise productivity through effective time management Maintain exceptional call queue standards with regular priority reviews Provide comprehensive updates via telephone and our helpdesk platform Ensure all ticket documentation … meets quality standards Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including More ❯

a well-established Managed Services Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands-on technical expertise with team … met. Drive operational efficiency through continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience in a Technical Manager, IT …/PSA tools. Experience managing or overseeing an IT support desk and/or technical project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. More ❯