Service Delivery Jobs in the Midlands

Service Delivery
England > Midlands

The table below provides summary statistics for permanent job vacancies advertised in the Midlands requiring Service Delivery skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Delivery over the 6 months leading up to 21 May 2025, comparing them to the same period in the previous two years.

6 months to
21 May 2025
Same period 2024 Same period 2023
Rank 105 87 119
Rank change year-on-year -18 +32 -47
Permanent jobs citing Service Delivery 200 331 243
As % of all permanent jobs advertised in the Midlands 2.83% 2.74% 2.68%
As % of the Processes & Methodologies category 3.09% 3.36% 2.78%
Number of salaries quoted 106 232 159
10th Percentile £34,000 £25,750 £31,000
25th Percentile £41,250 £36,250 £36,250
Median annual salary (50th Percentile) £54,500 £48,625 £52,500
Median % change year-on-year +12.08% -7.38% +13.24%
75th Percentile £65,000 £62,813 £67,500
90th Percentile £79,050 £73,975 £71,250
England median annual salary £55,000 £50,000 £52,500
% change year-on-year +10.00% -4.76% +4.38%

All Process and Methodology Skills
Midlands

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the Midlands.

Permanent vacancies with a requirement for process or methodology skills 6,464 9,853 8,748
As % of all permanent jobs advertised in the Midlands 91.56% 81.48% 96.48%
Number of salaries quoted 2,601 7,187 4,437
10th Percentile £27,384 £26,250 £29,750
25th Percentile £33,750 £35,000 £38,250
Median annual salary (50th Percentile) £48,500 £47,500 £52,500
Median % change year-on-year +2.11% -9.52% +5.00%
75th Percentile £63,750 £62,437 £67,500
90th Percentile £75,000 £75,000 £77,500
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Service Delivery
Job Vacancy Trend in the Midlands

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Delivery in the Midlands

Service Delivery
Salary Trend in the Midlands

3-month moving average salary quoted in jobs citing Service Delivery in the Midlands.

Salary trend for Service Delivery in the Midlands

Service Delivery
Salary Histogram in the Midlands

Salary distribution for jobs citing Service Delivery in the Midlands over the 6 months to 21 May 2025.

Salary histogram for Service Delivery in the Midlands

Service Delivery
Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Midlands region over the 6 months to 21 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
West Midlands +6 148 £56,500 +13.00% 115
East Midlands -11 49 £52,500 +40.00% 63
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.50%) SharePoint
2 5 (2.50%) Microsoft Exchange
3 1 (0.50%) Confluence
Applications
1 6 (3.00%) Chatbot
2 3 (1.50%) Microsoft Office
Business Applications
1 2 (1.00%) Infor M3
2 1 (0.50%) Dynamics NAV
2 1 (0.50%) Remedy ITSM
Cloud Services
1 37 (18.50%) Azure
2 25 (12.50%) Microsoft 365
3 13 (6.50%) AWS
4 10 (5.00%) Entra ID
5 9 (4.50%) Power Platform
6 6 (3.00%) Cloud Computing
6 6 (3.00%) PowerApps
7 5 (2.50%) OneDrive
7 5 (2.50%) Power Automate
8 4 (2.00%) Azure Sentinel
8 4 (2.00%) SaaS
9 2 (1.00%) Microsoft Copilot
10 1 (0.50%) Azure DevOps
10 1 (0.50%) Dynamics 365
10 1 (0.50%) IaaS
10 1 (0.50%) SAP Fieldglass
10 1 (0.50%) SuccessFactors
Communications & Networking
1 7 (3.50%) WAN
2 6 (3.00%) Firewall
2 6 (3.00%) Wi-Fi
3 5 (2.50%) SD-WAN
3 5 (2.50%) VLAN
4 3 (1.50%) LAN
4 3 (1.50%) Network Security
4 3 (1.50%) Wireless
5 2 (1.00%) ATM
5 2 (1.00%) Broadband
5 2 (1.00%) DNS
5 2 (1.00%) Frame Relay
5 2 (1.00%) Internet
5 2 (1.00%) SDH
5 2 (1.00%) VPN
6 1 (0.50%) BGP
6 1 (0.50%) IPsec
6 1 (0.50%) OSPF
6 1 (0.50%) SAN
6 1 (0.50%) VoIP
Database & Business Intelligence
1 7 (3.50%) SQL Server
2 6 (3.00%) Power BI
3 5 (2.50%) Data Warehouse
3 5 (2.50%) Microsoft Analysis Services
3 5 (2.50%) SQL Server Analysis Services
3 5 (2.50%) SQL Server Integration Services
3 5 (2.50%) SQL Server Reporting Services
4 2 (1.00%) Elasticsearch
5 1 (0.50%) Data Lake
5 1 (0.50%) Tableau
Development Applications
1 5 (2.50%) SQL Server Management Studio (SSMS)
2 1 (0.50%) JIRA
General
1 63 (31.50%) Manufacturing
2 54 (27.00%) Social Skills
3 25 (12.50%) Finance
4 16 (8.00%) Law
5 13 (6.50%) Inclusion and Diversity
6 11 (5.50%) Analytical Skills
7 10 (5.00%) Telecoms
8 9 (4.50%) Retail
9 7 (3.50%) Military
10 6 (3.00%) Organisational Skills
10 6 (3.00%) Public Sector
11 5 (2.50%) Police
12 4 (2.00%) Legal
13 3 (1.50%) Banking
13 3 (1.50%) Games
13 3 (1.50%) Influencing Skills
14 2 (1.00%) Investment Banking
14 2 (1.00%) Local Government
14 2 (1.00%) Marketing
14 2 (1.00%) Pharmaceutical
Job Titles
1 19 (9.50%) Service Manager
2 14 (7.00%) IT Manager
3 11 (5.50%) Architect
4 10 (5.00%) Analyst
4 10 (5.00%) IT Services Manager
4 10 (5.00%) Lead
5 9 (4.50%) Business Manager
5 9 (4.50%) Business Systems Manager
5 9 (4.50%) Support Manager
5 9 (4.50%) Systems Manager
6 8 (4.00%) Consultant
6 8 (4.00%) Head of IT
6 8 (4.00%) IT Support
6 8 (4.00%) Systems Support
6 8 (4.00%) Systems Support Manager
7 7 (3.50%) Delivery Manager
7 7 (3.50%) IT Consultant
7 7 (3.50%) Network Engineer
7 7 (3.50%) Senior
7 7 (3.50%) Solutions Architect
Libraries, Frameworks & Software Standards
1 8 (4.00%) Web Services
2 3 (1.50%) XML
3 2 (1.00%) Ajax
3 2 (1.00%) Bootstrap
3 2 (1.00%) CSS
3 2 (1.00%) HTML
3 2 (1.00%) jQuery
3 2 (1.00%) JSON
3 2 (1.00%) REST
3 2 (1.00%) SOAP
4 1 (0.50%) EDI
4 1 (0.50%) Middleware
4 1 (0.50%) YAML
Miscellaneous
1 22 (11.00%) Management Information System
2 7 (3.50%) Product Ownership
3 3 (1.50%) CMDB
3 3 (1.50%) Hybrid Cloud
3 3 (1.50%) Public Cloud
4 2 (1.00%) Data Centre
4 2 (1.00%) Data Protection Act
4 2 (1.00%) Enterprise Software
4 2 (1.00%) Legacy Systems
4 2 (1.00%) Onboarding
4 2 (1.00%) Private Cloud
4 2 (1.00%) Video\Live Streaming
5 1 (0.50%) Cyber Threat
5 1 (0.50%) Distributed Architecture
5 1 (0.50%) Driving Licence
5 1 (0.50%) Housing Association
5 1 (0.50%) SCADA
5 1 (0.50%) Self-Motivation
5 1 (0.50%) Social Media
5 1 (0.50%) Virtual Team
Operating Systems
1 18 (9.00%) Windows
2 9 (4.50%) Windows Server
3 7 (3.50%) Linux
4 5 (2.50%) CentOS
4 5 (2.50%) Rocky
4 5 (2.50%) Ubuntu
5 4 (2.00%) Windows 10
6 1 (0.50%) Android
6 1 (0.50%) Apple iOS
Processes & Methodologies
1 44 (22.00%) ITIL
2 43 (21.50%) Problem-Solving
3 34 (17.00%) Continuous Improvement
4 29 (14.50%) Incident Management
5 27 (13.50%) Roadmaps
6 24 (12.00%) ITSM
7 22 (11.00%) Change Management
8 20 (10.00%) Cybersecurity
8 20 (10.00%) Service Management
9 16 (8.00%) Artificial Intelligence
9 16 (8.00%) Business Intelligence
9 16 (8.00%) Customer Service
9 16 (8.00%) Decision-Making
9 16 (8.00%) Project Management
10 15 (7.50%) Stakeholder Management
11 14 (7.00%) Migration
12 13 (6.50%) Technology Roadmap
13 12 (6.00%) Analytics
14 11 (5.50%) Process Improvement
15 10 (5.00%) Coaching
Programming Languages
1 9 (4.50%) SQL
2 7 (3.50%) PowerShell
3 2 (1.00%) JavaScript
Qualifications
1 62 (31.00%) NVQ Level 3
2 29 (14.50%) Degree
3 9 (4.50%) Security Cleared
4 8 (4.00%) SC Cleared
5 6 (3.00%) Computer Science Degree
6 5 (2.50%) ITIL Certification
7 3 (1.50%) Cisco Certification
8 2 (1.00%) CCNA
8 2 (1.00%) CISSP
8 2 (1.00%) Microsoft Certification
8 2 (1.00%) PMI Certification
8 2 (1.00%) PMP
8 2 (1.00%) TOGAF Certification
9 1 (0.50%) APMG
9 1 (0.50%) Azure Certification
9 1 (0.50%) BPSS Clearance
9 1 (0.50%) CSPO
9 1 (0.50%) ITIL Foundation Certificate
9 1 (0.50%) SAFe Agilist
9 1 (0.50%) SANS
Quality Assurance & Compliance
1 21 (10.50%) SLA
2 5 (2.50%) GDPR
3 4 (2.00%) ISO/IEC 20000
3 4 (2.00%) QA
4 2 (1.00%) NIST
5 1 (0.50%) COBIT
5 1 (0.50%) Sarbanes-Oxley
System Software
1 12 (6.00%) Active Directory
2 3 (1.50%) Firmware
3 2 (1.00%) Docker
3 2 (1.00%) Hyper-V
3 2 (1.00%) VMware Infrastructure
4 1 (0.50%) Virtual Desktop
4 1 (0.50%) Virtual Machines
Systems Management
1 7 (3.50%) Microsoft Intune
2 5 (2.50%) Ansible
3 2 (1.00%) FortiGate
3 2 (1.00%) SCCM
4 1 (0.50%) Autotask
Vendors
1 46 (23.00%) Microsoft
2 12 (6.00%) Cisco
3 10 (5.00%) ServiceNow
4 4 (2.00%) Avaya
4 4 (2.00%) SolarWinds
4 4 (2.00%) Zscaler
5 2 (1.00%) Aruba
5 2 (1.00%) Datto
5 2 (1.00%) HP
5 2 (1.00%) Infor
5 2 (1.00%) Meraki
5 2 (1.00%) SAP
5 2 (1.00%) VMware
6 1 (0.50%) Citrix
6 1 (0.50%) Juniper
6 1 (0.50%) Okta
6 1 (0.50%) OpenAI
6 1 (0.50%) Salesforce
6 1 (0.50%) Snow
6 1 (0.50%) Tenable