4 of 4 Permanent Customer Experience Jobs in Midlothian

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a motivated and technically minded individual to join our Engineering team … + bonus scheme + car and will offer progression in the future What You Will Be Doing During your training and beyond, you will learn how to: Respond to customer service requests for the repair of business equipment Monitor devices proactively for faults and consumable requirements Diagnose and resolve faults through cleaning, adjustment or part replacement Carry out preventative … with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED We are looking for someone who is: IT savvy, with either a technical qualification or some technical experience A confident communicator, professional and courteous with customers A logical More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯